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South Cove Community Health Center Newsletter
Caring for Patients & Connecting with Community
 
Season's Greeting! 
  
Season's Greeting
Merry Christmas and Happy New Year from the South Cove Family to Your Family! 
Have a Happy and Healthy Holiday Season!
In This Issue
In the Face of Changing Healthcare
South Cove in the Community
Around the Health Center
2013 the Year of the Snake
Newsletter Archive
Support South Cove!  

How your donations will help support our services and make a difference:  

 

$50
 Fill one uninsured patient's tooth

 

 $100
 Give one uninsured family nutrition class

 

 $250
 Give one uninsured woman mammogram screening

 

$500
Give one uninsured patient proper medication for one year under our 340B Pharmacy program 

 

$1,000 
  Take care of one uninsured patient for medical visits at the health center for one year
 
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 South Cove
Content Contributor

Brook Hailu

 

Eugene Welch  

Photo Credit 

 Sam Ma

 

Quincy Asian Resources, Inc.

 

Eric Tiberi

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SCCHC E-Newsletter

December 2012

Eugene WelchDear South Cove Staff, Supporters and Friends,

 

On behalf of the Board and myself, I would like to just take a moment to wish all our friends and staff members a happy, healthy and prosperous holiday.  It is that time of the year when we all should reflect on all the wonderful gifts that we have all received; most important are good health and friendship.

 

So, my sincere wish for all to have a wonderful holiday season!

 

Sincerely,

Eugene Welch

Executive Director

In the Face of Changing Healthcare

The US healthcare system is one that is ever-changing, South Cove has weathered through many changes in the past but as Washington debates on ways to best curb the staggering Medicare and Medicaid cost, coupled with the complete implementation of the Patient Protection and Affordable Care Act by 2014 (commonly known as the "Obamacare"), greater changes are in sight. South Cove knows the importance of strengthening its core in order to adapt to the trends of today and tomorrow.  With that in mind, we have taken steps to ensure that the health center stays competitive by delivering care at a reasonable cost in a sluggish economy, but more importantly, to uphold to the quality of care we provide. 

 

South Cove a Level III certified Patient Centered Medical Home

As National Health Reform is implemented, and the state of Massachusetts experiments with ways to control costs and expand access to high quality care, managing the care of both our healthy and, more importantly, our chronically ill patients will become more and more important to the overall health and success of South Cove. For that reason, for the past year, we have been preparing for and recently applied for the distinction of a Level III Patient Medical Home with NCQA (National Committee for Quality Assurance). 

 

The Patient Centered Medical Home is a model meant to emRecognition by the NCQAphasize patient-centered, coordinated care, and culturally competent care in Primary Care Practices. The medical home achieves these goals  by pairing every patient up with a Primary Care Provider, providing high levels of accessibility, providing excellent communication among patients, clinicians and staff and taking full advantage of the latest information technology to prescribe medicines, communicate with stakeholders and patients, tracking test results, obtaining clinical support information and monitoring performance.

 

There are three levels to NCQA's Medical Home Certification: Levels I, II and III. These levels correspond to the number of requirements that the practice has met during the application process. Here at South Cove we applied for highest distinction: a Level III Patient Centered Medical home and are proud to announce that as of, December 2nd, 2012, South Cove was recognized as a Level III Medical Home at 885 Washington Street. We look forward to applying for this distinction at 88 Holmes and 435 Hancock once all modifications have been completed, and continuing to provide high quality, culturally competent care to our patients and our community.

 

South Cove Providers Qualified for Meaningful Use

As part of the Stimulus package enacted in the wake of the fiscal crash of 2009, Congress passed the HITECH (The Health Information Technology for Economic and Clinical Health) Act which provided $9 Billion to providers in order to speed up adoption, installation and upgrade their Electronic Medical Records (EMRs). In order to receive the federal grant money, each eligible provider (DMDs, DO/MDs, NPs, CNMs and select PAs) is required to prove that they are a Meaningful User of a qualified EMR system. Using eClinical Works (eCW), our providers have complied with Meaningful Use requirements by entering in patient demographic data, vital signs, drug allergies,  medical histories, and completing all progress notes in the EMR. In addition to these measures, we have been able to ensure that all lab data automatically flows into our patients' medical record, send prescriptions electronically to preferred pharmacies, and close the loop by tracking critical referrals and Diagnostic images. All of this patient data has allowed us to be more proactive in reminding patients when they are due for labs, check-ups, and prescription refills.

 

About Meaningful Use

CMS Meaningful Use Logo  

Meaningful use is the set of standards defined by the CMS (Centers for Medicare & Medicaid Services) Incentive Programs that governs the use of electronic health records and allows eligible providers and hospitals to earn incentive payments by meeting specific criteria.

 

South Cove in the Community 

"Get Out the Vote" Campaign in Quincy

Taking care of our community members' health and wellbeing is our mission but from time to time the health center also participates in causes relevant and important to Asian Americans. 

 

the leaflet placed on the doorknobs
Chinese-English Doorhanger Distributed on November 4, 2012.

Our latest effort was teaming up with QARI (Quincy Asian Resources, Inc.) to part-take in a first-of-its-kind, door-to-door voting campaign in the city of Quincy.  The campaign, "Get Out the Vote" aimed to encourage Asian Americans to actively participate in the great democratic system on which the country was founded.  With the slogan "Your Vote, Your Power", we hoped to remind residents that voting can effect change.  

 

On Sunday, November 4th, 60 volunteers visited towns and residential areas with high concentration of Asian registered voters to hang on the door in English & Chinese leaflets to encourage people to cast their ballots on November 6, 2012.  It would also be the first time that bi-lingual (English and Chinese) ballots are used in the city of Quincy to accommodate Chinese speaking voters, and also to drive voter turnout in a city heavily populated by the group that has historically shunned away from the polling stations.
 

Volunteers gather for photo at South Cove Quincy Clinic
Organizers and volunteers gather for group picture at South Cove Community Health Center's new 88 Holmes Street Clinic.

QARI Project Manager David Zou described the months-long campaign as a 3-step process:

1.    Recruited/ registered new Asian voters (QARI registered 203 new voters in about 3 months time period).

2.    Conducted two bi-lingual phone calls to the registered Asian voters; one prior to the door-to-door visit on Sunday, November 4th, for outreach & educational purpose and second one on the next day of the visit, on November 5th, as a courtesy reminder call.

3.    Mobilized volunteers for the door-to-door visit that distributed about 7,000 bi-lingual doorhangers.

 

Organizers were glad to see that for this election, Quincy Asian voter registration has increased to nearly 12,000, compared to 5,875 in 2008.  This was very encouraging, which also showed that the first step of the campaign was yielding positive results.

 

Eugene Welch participates in the outreach
Eugene Welch participates in the campaign.

South Cove's Eugene Welch stressed the importance of coming out to vote not only as a way to exercise one's right but also to participate as a member of the community to make an impact.  He encourages those eligible to vote to do so for the aforementioned reasons.  South Cove, being in the community, has the responsibility to educate new citizens about the voting process, stated Eugene.

 

At the time of this writing, QARI has been able to examine data made available by the City of Quincy and provided an estimate of the Asian voter turnout for Election 2012.  It shows an increase in the number of Asian voters this year compared to 2008 at 4,450 and 2,654, respectively.  However, the percentage of VEP (voting eligible population) decreased to 37.08% from the 43.64% in 2008.  This is attributable to the dramatic increase in registered voters but not a proportional increase in the number that actually voted.     


We were very encouraged by the increase in the number of Asian voters that participated in Election 2012, despite the fact that it represented a drop in percentage. We are optimistic that the campaign would yield longer-lasting effect: that the registered voters, even if they did not vote in this year's election, would consider voting in future primaries/elections.  The secondary goal was to reach out to the young people and instill in them the importance of taking part in the system to advocate for & support issues and causes important to them.  Volunteers who helped distribute the doorhangers were mostly high school students, although not yet of voting age, they were the perfect candidates to reach out to to improve voter turnout in the long run.    

 

Lyle Scruggs, a political scientist at the University of Connecticut, agrees and said in an article "Why 40% of Americans Won't Vote for President" (by Tia Ghose, LiveScience.com,  Mon, Nov 5, 2012) that the "The best hope for changing turnout long-term is to get young people voting...If teenagers get used to casting ballots from the get-go, they are likelier to become lifelong voters" because "voting is sort of a habit."  

 

We know that the work has only just begun. Both South Cove and QARI vow to continue the effort of reaching out to Asian Americans in Quincy in regards to voting.

 

Eugene and South Cove thank our long-time partner QARI and Executive Director John Brothers, as well as all the volunteers for the tremendous effort in the planning, organization and the execution of this campaign of great significance! 

 

Funding for the campaign was made possible through a grant by the AAPCHO (Asian American Pacific Community Health Organizations). 

 

About QARI

Quincy Asian Resources, Inc.'s (QARI) mission is to foster and improve the social, cultural, economic and civic lives of Asian Americans and their families to benefit Quincy and its neighboring communities.

 

About AAPCHO

AAPCHO is dedicated to promoting advocacy, collaboration, and leadership that improve the health status and access of AA & NHOPIs within the United States, its territories, and freely associated states, primarily through member CHCs.

 

South Cove Manor Nursing Breaking Ground on its New Quincy Facility

South Cove Manor Nursing and Rehabilitation Center broke ground on Wednesday, November 28, 2012 on a new state-of-the-art facility in Quincy.  The project represents a major expansion to meet the increase in demand and services. The expansion will move the 27-year old organization from its current location in Boston Chinatown to a new site at 290 Washington Street in Quincy.

 

South Cove Community Health Center's Eugene Welch, Eric Tiberi and Board member April Tang were among the many guests that joined South Cove Manor at this historic event.

 

Though not affiliated, South Cove Community Health Center and South Cove Manor have been good neighbors supporting each other's cause for a long time.  While we will certainly miss their presence in Chinatown, we open our arms and welcome them to be our neighbor in Quincy where South Cove operates two clinics adjacent to each other.  We are excited for the nursing facility's relocation and expansion and look forward to greater partnership in the future!

 

Equally excited was Mayor Thomas Koch of Quincy.  Speaking at the Groundbreaking Ceremony, he said "South Cove Manor has built an unparalleled reputation for care and service, and we are proud that it sought Quincy for its new state-of-the-art home. Projects like this that create construction jobs, permanent jobs, and improve neighborhoods are happening across our City and we will continue to do everything in our power to help make them a reality."

 

South Cove Manor CEO, Richard Wong, also spoke and explained that a relocation had been imminent because the "mission and commitment to providing elders with the highest possible quality of care necessitates a larger, state-of-the-art building that can house more residents and also accommodate a wider range of rehabilitation services and activities." He was "very excited about the plans for the new facility, which will offer enhanced amenities such as more single rooms, pleasant common areas, and indoor courtyards for dining, gathering and relaxing."

 

Joining Mayor Koch and CEO Wong with the shovels were John Auerbach, former DPH Commissioner and currently the Director of the Urban Health Research Institute at Northeastern University; South Cove Manor Board Chair Richard Lui; State Senator John Keenan; Quincy Ward 1 Councillor Margaret LaForest; Andy Epstein, Department of Public Health; Benny Wong, MassDevelopment; Angus Leary, Suffolk Construction; Wayne Patenaude, Cambridge Savings Bank; Peter Sargent, Massachusetts Housing Investment Corporation and Phil Dowds, Levi & Wong Architects.

 

South Cove Manor breaking ground in its new Quincy facility
South Cove Manor Breaking Ground on its New Quincy Facility.

The project is expected to be completed in early 2014. South Cove Manor's new home will be a 3-story building providing 87,000 square feet of usable space that will feature 141 beds, common areas on every floor, expanded rehabilitation space, parking as well as attractive landscape and gardens.

 

About South Cove Manor

Established in 1985, South Cove Manor Nursing and Rehabilitation Center is the premier nursing and rehabilitation home in the region dedicated to serving the needs of the Asian community.  South Cove Manor's mission is to provide exceptional care in a cultural environment that is familiar, stimulating and fun for Asian elders.  

Around the Health Center

SCCHC's Quincy Campus Undergoing Exciting Changes

Eugene Welch gives an update on the new Quincy Campus
   
I am pleased to announce that we are finally on our last phase with construction and remodeling of our Quincy facilities.With a lot of hard work, the staff has moved into 88 Holmes Street; the Pediatrics Department, Dental Department (now with five new operatories), Optometry Department, Behavioral Health Department, and Ob/Gyn Department, with a pod with four specialty rooms and space to expand in the future. 
88 Holmes Street Clinic Front Desk Area

88 Holmes Street Clinic Front Desk Area.

L: patient checks in; R: staff members feel at home in the new clinic.

This now allowed us to reorganize 435 Hancock Street and the Adult Medicine Department will now occupy ten exam rooms with five intake rooms, a phlebotomy and wave-testing lab, and finally , the new 340B pharmacy for South Cove patients only.  This pharmacy will be approximately 1,000 square feet, opened all the hours that the clinic is opened, staffed by culturally and linguistically-competent pharmacists and staff to deal directly with patients in a language that best serves them.

 

340B Pharmacy Layout
Drawing showing the new pharmacy to be completed by February 2013 at the 435 Hancock St. Clinic.

Through our electronic medical records, the providers are now generating their scripts through the computer, which automatically creates a medication list and allows us to send the scripts directly to the pharmacy.   We hope to have this final phase completed in February to celebrate the Chinese New Year.  

 

In both locations, 435 Hancock Street, and 88 Holmes Street, we will have Social Services representatives available to assists patients in translating any medical applications that are required.  This has been a long, but rewarding journey, and "all I can do is thank the Board and staff for having trust and vision to finish this project," expressed Eugene Welch. 

 

EI Kids Have Fun Trick-Or-Treating

South Cove Early Intervention Program kids had a fun day on Halloween trick-or-treating, making rounds to different departments including Administration, Dental, Front Desk, Medical Record and Optometry at the 145 South Street Clinic.

 

EI kids making their rounds
EI Kids pose for picture during trick-or-treating.

About the EI Program

South Cove's EI Program has been running for over 25 years.  It currently has 7 students.  Enrollment is based on eligibility determined by evaluation procedures carried out by child development specialists.

 

Dental Department Receives Praise 

Eugene Welch received a very gracious thank-you note from a community friend.  We would like to share it with our readers not to boast about our services but to let staff members know that what they do matters!

 

This is just a "thank you" note to let you and the staff at South Cove know how much I appreciate and admire the great work of Michelle and the whole Dental Department.  I was there for a regular check up and cleaning a couple of weeks ago and then scheduled some dental work needed for after I come back from vacation. However, on a Sun. I shattered a tooth and called Mon morning to get an appointment to repair before I leave. The Dental Dept was able to squeeze me in on Tues, Michelle re-built my tooth to be as good as new and now I can enjoy my vacation, looking forward to all the good food in Hong Kong. Please let Michelle and her staff know that I wrote you to commend her and the whole department for their continuous dedication and commitment to their patients.       
2013 the Year of the Snake
Snake in the Chinese Zodiac  
snake

Last but not least, it is the end of the year but also the beginning of another, as we close out the year of the Dragon, let's also look forward to year 2013, the year of the Snake. 

 

As many might know, the Dragon is the most revered and esteemed sign of all in the cycle of 12 animals in the Chinese zodiac.  The animal, 6th in the cycle, that follows has pretty big shoes to fill.  So, most might think that a Snake would not fit the bill, and they would be right!  However, the Snake has always been dubbed "the little dragon", while it will never match a Dragon in its desirability for Chinese parents (the health center saw a dramatic increase in number of births in 2012), it is a good sign to be born under in the zodiac.

 

Ancient Chinese beleif is that a snake in the house is a good omen for it would ensure that the family would not starve. Some of the adjectives used to describe a Snake are: wise, powerful, intuitive, influential, insightful and intelligent. Snakes are known to be deep thinkers that tend to be quite private and say very little.  They reveal their true self only to the ones closest to them. They are driven by materialistic things, and often regarded to have expensive taste that is reflected in how their homes are decorated and furnished.  As with everything, there are virtues and there are shortcomings; Snakes can be manipulative, conniving, vain, and when it comes to relationships, they tend to be possessive.

 

As we welcome the Year of the Snake, we are also looking forward to (hopefully) just as many Snake babies as there were Dragon babies! 
About South Cove Community Health Center:
Founded in 1972, South Cove is dedicated to improving the health and well being of all medically underserved in Massachusetts with a special focus on Asian Americans. This mission is accomplished by providing high quality, community-based health care and health promotion programs which are accessible, linguistically and culturally competent for these populations.
 
Services:
Adult Medicine (成人科) Bone Density (骨質篩檢) Ob/Gyn (婦科) Mammography (X光乳房攝影篩檢) Pediatrics (兒科)
Podiatry (足步科) Neurology (神經科) Dentistry (牙科) Optometry (眼科) Member Services (會員服務) Nutrition/WIC (營養科/奶卷) Family Planning (家庭計劃) 340B Pharmacy (藥房)-- coming soon!
Early Intervention (幼兒培育組) Behavioral Health (行為健康科)
Brighton/Allston After-School Enrichment Program (課餘活動中心)

Clinic Locations:
885 Washington Street, Boston, MA 02111 
Tel: 617-482-7555
145 South Street, Boston, MA 02111         
Tel: 617-521-6730
435 Hancock Street, Quincy, MA 02171      
Tel: 617-745-0280
88 Holmes Street, Quincy, MA 02171
Tel: 617-318-3200
 

Brighton/Allston After-School Enrichment Program:

640 Washington Street, Brighton, MA 02135

Tel: 617-787-1087
 
Website: