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We have been closely monitoring the progression of Hurricane Sandy and while the actual track of the storm remains uncertain, we are ready to handle all claims that may arise from this storm.
STORM INFORMATION
Those needing information about how to prepare for a potential storm, will find extensive information at http://www.mass.gov/czm/hurricanes.htm . This website includes information from multiple sources about hurricane status, key safety preparations, disaster kit and emergency plan development, and steps to take following a hurricane.
STAY SAFE
If your customers experience a loss and seek guidance about what to do first, they should keep the following in mind:
"First, protect your family and property from further harm. Make reasonable and necessary repairs required to protect the property. However, under no circumstances should our policyholders take any mitigation effort that may expose themselves to injury. Second, keep an accurate record of repair expenditures. Some or all of these expenses may be reimbursed under your insurance policy. Finally, report the loss to your agent or directly to Arbella as soon as time permits."
TO REPORT A LOSS
Our loss reporting procedures will remain unchanged following this storm. As always, new losses can be reported via telephone, on-line, fax or mail. If telephone call volume is significantly heightened following the storm resulting in long wait times, we encourage utilization of on-line claim reporting. We also encourage your customers to provide us with an email address so that we can email confirmation of claim receipt to them and provide them with a claim number and adjuster information. All claims received will be assigned immediately to an adjuster, who will make contact with your customer and discuss the next steps in the claim process.
CONTACT INFORMATION:
Telephone: 1-800-ARBELLA (272-3552)
Fax: 1-617-773-4760
On Line: www.arbella.com
Mail: P.O. Box 699195
Quincy, MA 02269-9225
We will be extending our hours of operation based on the storm severity and associated claim volume to ensure a prompt response to your customers' needs. We have additional Claim Service Center staff and Claim Adjusters available and ready to assist customers as needed. We have also secured stand by support of preferred independent adjusters should we experience extremely high claim volume.
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