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Food Front:
Manager to retire, more apply for board positions
Red ink for six years and publicly-aired personnel complaints last fall are making 2015 a pivotal year for the Food Front Cooperative Grocery.
Changes are in the air but it's not certain they will save the two-store cooperative.
In March, Holly Jarvis, who has been Food Front's general manager for 21 years, announced her retirement effective April 15. Stepping into the general manager's post until a replacement can be found is Peg Nolan, who since January 22 has been serving as an outside adviser to Food Front and its two stores, one in NW Portland and one in Hillsdale. Nolan was called in from the Iowa-based National Cooperative Grocers to help address Food Front's personnel and financial problems.
The Hillsdale store has yet to make money in its six and a half years of existence. The Northwest store on Thurman soon will face stiff competition from a New Season store set to open this year.
The future of the Hillsdale store
At a March 18 meeting of the Hillsdale Business and Professional Association, Nolan assured business owners that there was "no intention" to close the Hillsdale store, where future growth is expected to offset the financial impact of New Seasons on the Northwest Portland Food Front store.
Nolan, whose home is in Raleigh, North Carolina, said it hasn't been determined how long she will remain interim general manager. That will be determined now by the progress of the Food Front board's search for a permanent replacement for Jarvis.
Last fall the Northwest Examiner Newspaper quoted several past and present employees who laid much of the blame for "intimidating" personnel management on Jarvis. The paper also noted that since the Hillsdale Food Front store opened, Food Front has suffered losses.
Some, like past board member and Outreach and Marketing Manager Tom Mattox and former CFO Joe Bailey, called for Jarvis' resignation. Mattox resigned from the board last fall because he wasn't allowed to speak openly about Food Front's problems while still on the board.
The board has seen three of its six members at the time resign in the last six months. Those who have left haven't been replaced.
A Call for Transparency
Mattox and others have called on the Food Front board to be more transparent and open to suggestions from an outspoken, concerned group among Food Front's nearly 11,000 members. Mattox said, "....the board has always said it wants member input, and yet the structure of the board, its policies and bylaws are actually set up to keep members at arms' length."
But Mattox added he is hopeful for the future. Next October "we will essentially have a new board," he said. "The time is ripe for re-imagining the co-op and returning to some of the basic principles that co-ops stand for like democracy and openness."
But he cautioned that the board has set up "significant barriers" for the September board elections, including screening those who can be put on the ballot. "Many corporations are more open than Food Front," he added.
Jarvis made no mention of staff complaints in a statement sent to co-op members. She wrote: "After 21 years at Food Front, I want to explore something new." She thanked "the current and former staff and owners of Food Front for bringing their care, passion and commitment to the co-op."
Jarvis, who served on the board of National Cooperative Grocers and was its president for three years, added, "Working for food co-ops has been powerful and meaningful work for me personally, and I have always been grateful for this opportunity."
At a March 26 board meeting Board President Linda Jauron-Mills praised Jarvis, saying "I don't know how we will replace you....We can't replace the expertise and background knowledge that you have."
Mike Roach, president of the Hillsdale Business and Professional Association, wrote a public letter of thanks to Jarvis for bringing Food Front to Hillsdale. It is printed in the column to the left.
Eight apply for board membership
At the meeting, it was announced that eight co-op members have applied to be on the Food Front board. Jauron-Mills declined to say who they are, calling their applications a private matter.
But two candidates were among the 10 co-op members who attended the meeting.
Eamon Molloy is well-known to many in Hillsdale as the manager of the Hillsdale Farmers Market. Molloy, who lives in Hillsdale and has served as market manager for 11 years, noted Food Front's problems are no secret. "Food Front needs directors who have an understanding of what a cooperative can, could and should be, have a sense of the retail environment and have experience selling food."
He said, "Labor-management issues need to be resolved," but he added, "The staff I talk to regularly seem happier so that change may very well be in process." He would also like to suggest ways that members can be more engaged and encouraged to buy more.
The other applicant at the meeting was Evan Khaleghi, a mechanical engineer who said he as "done a lot of statistics." In a Google Group forum privately created for the Food Front community, he said that recent management sales charts are "misleading and incorrect" because they fail to take into account standard deviations in sales data.
At the March 26 board meeting, several Food Front owners told the board that the atmosphere at the meeting was "tense" and that one-minute time constraints on individual owner comments were stifling, Owner Rhea Shapiro, who was cut off in her comments, said the meetings need to be a "place to dialogue."
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Articulated buses like these in Seattle are an option for the Southwest Transit Corridor. Buses have a capacity of approximately 86 passengers while light-rail trains carry 266 passengers making the trains less expensive to operate according to a Metro planners' draft report.
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Planners list pros and cons of corridor options in Hillsdale
Tunnels, new bridges and viaducts, added traffic lanes, park & ride facilities, new sidewalks. All are pieces in a puzzle that transportation planners are laying out for the Southwest Corridor Plan (SWCP). The effort, if it succeeds, would connect downtown Portland with Tigard and Tualatin via a new mass transit system with auxiliary improvements. The entire project wouldn't be completed for 15 to 20 years, if then. Hillsdale accounts for a large, important central section of the puzzle. On Tuesday, May 12, from 6 p.m to 7 p.m. in the Wilson High cafeteria, a community forum will be held to discuss more details about how the plan could affect Hillsdale. The meeting is preliminary to a critical, decisive July 13 meeting of elected and transportation officials gathered as the SWCP Steering Committee. On March 9, the committee and the public met to learn details about Hillsdale route options. These are the three being considered: * Put light-rail or bus rapid transit down Barbur Boulevard, in essence by-passing the Hillsdale Town Center but provide improved transportation connections to and from the center to a high-capacity transit stop on Barbur near 13th. * Bore a deep light-rail tunnel under Hillsdale, putting a 145-foot deep subterranean station somewhere near Sunset and Capitol. The tunnel also would have a deep station at OHSU and proceed to downtown. * Bring light-rail trains or large articulated buses to Hillsdale, but underground them in a shallow tunnel in order to avoid snarling traffic on Capitol Highway. On July 13, the Steering Committee will be asked to decide which of the options should continue to be studied for inclusion in a Draft Environmental Impact Statement needed to obtain federal money, which officials hope will pay up to half the cost of construction. Cost estimates range widely depending on the route chosen and the type of transport used, Bus Rapid Transit or light-rail trains. The low figure is $750 million (using buses); the high is $3.4 billion using light rail through the deep tunnel. The figures are in 2014 dollars and exclude escalation and finance costs. At the March 9 meeting, Metro planners walked the Steering Committee and the public though highlights of a 24-page "discussion draft" for Hillsdale options as well as a draft for South Portland. The Hillsdale draft is available on-line HERE. One option that has drawn criticism from members of the Wilson Park neighborhood just south Wilson High School and Rieke Elementary School is the deep tunnel. They have complained of potential noise and construction disruptions and fear the character of their neighborhood would be threatened. Tunnel Concerns Cited
The discussion draft adds to those concerns about the tunnel. "The deep-bored tunnel under Marquam Hill has the highest level of complexity and risk" among the options, write the planners on page 19. Tunnel boring often meets with unexpected barriers that drive up costs, the planners caution. The Roberson Light-rail Tunnel under the Zoo "ultimately cost 80 percent more than the original construction bid due to unforeseen complications and related schedule delays." The document reports similar costs overruns and delays associated with a downtown roadway tunnel in Seattle. Another problem with the deep tunnel is "impacts to the portal areas." Hauling away excavated soil and rock would cause "considerable amount of construction traffic." But sending light rail down Barbur Boulevard has its own drawbacks including building retaining walls to widen the highway. Both Barbur viaduct structures would need to be replaced to sustain the weight of light-rail trains. Regarding the Hillsdale shallow-tunnel loop route, the report cites more possible geological risks and traffic problems during construction. Even archaeological sites could be threatened. In short, the document, with its various pros and cons, presents a mind-boggling set of issues to be weighed before the July 13 meeting. And that's just in Hillsdale. Each segment of the corridor must be assessed. Some have faulted the planning for failing to take into account the totality of Portland's light-rail system and how Southwest connects to alternative commuting patterns such as that between Southeast and Southwest. And political resistance to the entire Southwest corridor project in Tigard and Tualatin could sink the whole effort.
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Solar installer named for Expo
The Hillsdale Solar Coalition, designed to encourage residential solar installations in Hillsdale and to raise money for Hillsdale's three public schools, has chosen Solar Energy Solutions to be the installer for the program. The firm will be present at the Hillsdale Solar Expo scheduled for Sunday, May 3, from 10 a.m. to 3 p.m. at Rieke Elementary School next to the Hillsdale Farmers Market. The Solar Expo has been endorsed by the Hillsdale Neighborhood Association, The Hillsdale Business and Professional Association, OnPoint Credit Union, Solar Oregon, The Sage Foundation, The Oregon Energy Trust, The Hillsdale Farmers Market and Paloma Clothing. Andrew Ragland, the founder of the coalition, said that the Rieke Arts Fair and the Farmers Market should expose the Expo to three thousand to four thousand people. He said that panels could provide residences with between 25 percent to 30 percent of their energy. Hillsdale would be the first Portland community to offer the program. Mike Roach, president of the business and professional association and co-owner of Paloma Clothing, said the event would "put Hillsdale on the map" as a leader in the solarized community movement. For more information about the Expo, go to www.hillsdalesolar.com
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Business
Impulse Video has new owner
Is Impulse Video the Annie Bloom's of video stores?
Karen Schnoll, who bought Impulse last fall, certainly thinks so.
Big Box media outlets like Hollywood Video, Blockbuster and Borders are history.
The real media action, we're told, is on-line: Amazon rules book sales; Netflix has cornered at-home video.
Not so fast, says Schnoll. With no experience in the video trade, she bought Impulse, she jokes, "on impulse."
By knowing the video tastes of her customers in "greater HIllsdale," Schnoll, with her staff of two, personalize their business, she says.
Her two young employees, Sam Lynch and Miles Fall, were with Impulse when she bought it last September and took over in October. The two came with their own following. "Each has a deep knowledge of most movies. Both excel at directing you to what you want," Schnoll said.
In a sense, she is the rookie on the team. She was a paralegal for 15 years and a stay-at-home mom for another 15.
Friendly and outgoing, she's building her own knowledge base about her customers, making sure she asks those returning videos whether they liked what they rented.
She takes note of their answers, literally...on a note pad.
Karen and her family live in Hillsdale and had rented from Impulse for 20 years. Last year, when her husband was told that the store wasn't ordering new DVDs, the couple was shocked.
They learned that Impulse, located just two doors to the west of Food Front in the Hillsdale Shopping Center, was on the verge of going out of business.
Karen looked at the books and "though it wasn't a gold mine, it wasn't a losing proposition. It wasn't doing fine." Besides, everything she needed was in the store.
She saw places the operations could be "tweaked and tightened up," she said. The first thing she did was get out the vacuum and tidy up. Another early improvement was getting rid of the old blue florescent lights and bringing in new fixtures that allowed customers to see better.
Brand new releases (as opposed to merely "new" ones) were highlighted. Old "new" releases, out as long as a year, are still featured on the back wall.
Some shelving was rearranged to make more space.
Foreign films, which are popular here, were organized by country and region. Documentaries are now grouped by subject.
"I love to organize things," Karen said, and Impulse definitely needed organizing. Karen's daughter, Ava, a sophomore at Wilson, pitched in.
Schnoll also hears of dissatisfaction with on-line rival Netflix. Many of her customers don't want to deal with technological change. "They're of a 'certain age,'" she said. Netflix inventory comes and goes. Loading times can be a problem. Scrolling can be irritating.
A lot of Impulse customers simply enjoy browsing the shelves, handling the "jewel boxes" and reading the liner notes. A trip to the store is entertainment in itself.
Nevertheless, Schnoll is considering listing the store's inventory on line. For now, she encourages customers to phone to see what's available. The number is (503) 245-8351. Karen, Miles or Sam is there to answer.
And she eagerly invites suggestions for improvements.
Her changes and new enthusiasm, plus the friendly presence of Dixie, her border collie, seem to be paying off.
With no other video stores on the West Side that she knows of, customers are coming from as far as Tigard and Beaverton. Recently a customer, with a sudden urge to view "The Sound of Music" drove all the way from Corvallis.
Presumably on "impulse."
Jade Dragon changes owners, chef
The Jade Dragon, the Hillsdale Town Center's only Chinese Restaurant, has new owners who have changed the establishment's offerings from "Chinese-American" to "traditional Chinese."
The changes began on Saturday, March 28, when Tina and Andy Chen reopened the business they recently bought. Members of their extended family were on hand to pitch in.
Their daughter, Anny, who was helping out on the frantic day before the opening, explained that the entire Chen family has been dedicated to Chinese cuisine. Altogether, her father and her uncles have operated five restaurants, although they are now down to two.
The Chens' last restaurant was in Monmouth, but they closed it to retire a few years ago, Anny explained. But retirement didn't suit Andy or Tina. "They like to work," said Anny, a 2011 graduate in accounting from the University of Oregon.
Michael, her cousin, was also pitching in with the final preparations. He praised his uncle's cooking, saying that Andy's sauces are the best in the family.
With the Jade Dragon's new menu in front of her, Anny pointed out that it has no "combinations" but features a "family-style dinner" for two or more. For $13.75 per person, each diner gets a choice of soup, appetizer, rice and main course item.
Most dishes can be made gluten-free on request.
Anny said her parents believe that catering to families is a good fit for Hillsdale. The Chens, who discovered the Jade Dragon through a business broker, were drawn to the "small town feel" of Hillsdale. An additional plus is the neighborhood's proximity to downtown and OHSU, Michael and Anny said.
The restaurant, which is between Casa Colima and the Post Office, will keep its lounge and video lottery games and will serve lunch. Hours are 11 a.m. to 9 p.m., seven days a week.
Vacant Town Center sites still unfilled
There's still no news about how two prominent vacant spaces in the Hillsdale Town Center will be filled.
The old Indigo Trader space just east of Impulse Video has not netted a tenant yet, said Ardys Braidwood, who manages the property for herself and two brothers.
Across the street, in the just completed Wardin Building, two of three spaces have been leased. Oak and Olive, an Itallian restaurant with take-out service,will take the one at the west end, and OnPoint Credit Union will take the middle space. Still available, and attracting a lot of interest, is the eastern space, said Braidwood.
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Date Book
Wednesday, April 1
About Hillsdale Public Art Project
7 p.m., St. Barnabas Episcopal Church, 2201 SW Vermont. Board meeting at 6:30. Rick Garfinkle and Tiffany Schuster to talk about a public sculpture project. More on Southwest Transit Corridor plans and how they might affect Hillsdale.
Saturday, April 4
The Joy of Litter-picking
9 a.m. Meet at the Food Front "veranda" for one hour of fun litter patrolling with the "Usual Suspects." Post-clean-up, volunteers are treated with breakfast sandwiches, courtesy of Food Front. Plus there's often the ever-surprising "Pick of the Litter" show-and-tell.
Friday, April 10
Book Celebration benefits
CPAH, Affordable Housing
6 p.m. to 10 p.m., Oregon Zoo's Cascade Crest Banquet Center. Seventeenth annual "HomeWord Bound" benefit for Hillsdale-based Community Partners for Affordable Housing (CPAH). To buy tickets or for more information, go to HERE.
Saturday, April 11
Walk: To the Top of Mountain Park
9 a.m. meet behind Wilson High bleachers to carpool to the Barbur Transit Center. Virginia Hendrickson will lead a six-mile walk with about 600-feet elevation gain. Walk to the top of Mountain Park and then through Portland Community College. Included will be the West Portland Park natural area and Lesser Park. Bring a snack and water and dress for the weather. Well behaved dogs are allowed but must be on leash. No smoking. For more information contact Sharon Fekety (fekety@hevanet.com). Co-sponsored by SWTrailsPDX and the Hillsdale Neighborhood Association
Saturday, April 18
Fred G. Meyer Retrospective
2 p.m. to 3 p.m., Hillsdale Library. This presentation, based on Fred Leeson's book "My-Te-Fine Merchant: Fred Meyer's Retail Revolution," depicts the life and legend of Fred G. Meyer, founder of Fred Meyer, Inc. Registration required; register online, in the library or by calling (503) 988-5234. Saturday, April 25
Basics of Residential Solar Workshop
2 p.m. to 3:30 p.m. Hillsdale Library. The workshop covers why solar is a smart choice for Oregon. Topics include: how solar works in Oregon's climate; available solar technologies and how they fit into your overall energy use; assessing your site for solar; how financial incentives and tax credits can cover up to 80 percent of the cost; and ownership, leasing, power purchase and financing options. Registration required; register online, in the library or by calling (503) 988-5234. Sunday, April 26
From Saving to Serving:
On Intervening in the Lives of Others
2:30 p.m. to 3:30 p.m. Hillsdale Library. Many of us try to make a positive difference in the world through our work and volunteering, but we often find that it can be difficult. The language of helping reflects this difficulty. Join Oregon Humanities Executive Director Adam Davis for a conversation exploring why it's so hard to find the right words for the good work we try to do. How should we think and talk about our efforts to make positive change? Made possible by The Library Foundation. Saturday, May 2
SWNI/SOLV Neighborhood clean-up
and recycling
9 a.m. to 1 p.m. Portland Christian Center, 5700 SW Dosch Road. To volunteer for this twice-a-year event - Join the SOLV litter patrol
- Direct traffic
- Unload debris from cars and trucks into drop boxes
- Assist drivers picking up debris from seniors and disabled individuals
- Do you have a truck? We need volunteers with trucks to help collect items from seniors and disabled residents
Call the Southwest Neighborhoods, Inc. (SWNI) office at (503) 823-4592 or email Sylvia, sylvia@swni.org. Saturday, May 9
Annual F�te Locale benefit for Neighborhood House
Doors open at 5:30 p.m. at the Multnomah Athletic Club, 1849 SW Salmon. Tickets $125. Purchase tickets on-line HERE or phone (503) 246-1663 x2118 Tuesday, May 12
Hillsdale Transit Options Forum
6 p.m to 7 p.m. in the Wilson High cafeteria. A community forum to discuss more details about how the Southwest Transit Corridor Planning decisions could affect Hillsdale. The meeting is preliminary to a critical, decisive July 13 meeting of elected and transportation officials gathered as the SWCP Steering Committee.
Click to go to top of Datebook
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