You've heard it before....consultants asking top executives like you "What keeps you up at night?" In our practice, we continue to observe a common thread woven within client concerns. Though masked as a multitude of business ills, poor communication is frequently the culprit that derails even the most well-conceived and sophisticated strategies and tactics. In the absence of clarity and complete information, managers and employees, and even executives, often fail to understand expectations or basic elements or the purposes of plans, messages or directives. The result often leads to substandard performance and conflict, all of which can erode trust in top leadership.