Ted Bruccoleri
Glenn Krauser
Karla Leavelle
Volume 2, Issue 11, December 2014
ONE SOURCE Serving all your human capital needs
A 7 Step Process - Part II 
 
In November's issue of HCA Advisor (click here), we discussed mostly the preparatory work necessary for a successful leadership coaching engagement. For our last issue of 2014, we'll finish up with the engagement itself and how it should be structured and evaluated.
 
Step 5: The Engagement and Working Sessions

It isn't necessary to wait for all the assessments and information collection to be completed before beginning the engagement itself as the initial discussions beween coach and executive will be broad as the two begin to develop a rapport.  Initially, they will:
 
"Goals and action plan must be devised with the executive to help ensure that coaching is structured in a way to maximize success of that plan."

--Maureen Blackwell
 
HCA Leadership Coach
 
  • Set specific goals based on the assessments and coach/executive discussions
  • Establish meeting schedules (usually weekly or bi-weekly) and action plans
  • Share goals with the sponsor
  • "Goals and action plan must be devised with the executive to help ensure that coaching is structured in a way to maximize success of that plan," says Human Capital Advisors Leadership Coach Maureen Blackwell.

    Blackwell says it's best to limit goals to two or three that can be realistically achieved in a six-month coaching assignment, which she says is the minimal time needed to gauge success.

    Coach/executive meetings are usually held in the work environment, perhaps in the office or a conference room but sometimes outside the office when the coach feels it's helpful to relax and engage the executive.

    The executives are encouraged to maintain diaries on ongoing activity, which can serve as excellent sources for in-session discussions and to evaluate progress. Executives are also encouraged to call the coach between sessions to discuss issues in real time.

    "Throughout this process, the executive needs to feel safe, confident that I am working solely to help him or her to reach their potential," says Cathy Lange, who leads HCA's Leadership Coaching practice. 
    Step 6: Monitoring Performance and the Coaching Impact

    During the coaching process, the coach and executive should review the original 360 interviews, identifying the specific behaviors that need to be addressed. Then they should solicit feedback from direct reports, superiors and colleagues to determine if they've seen changes in the executive's behavior. This feedback loop helps to identify the impact of the coaching.

    "Throughout this process, the executive needs to feel safe, confident that I am working solely to help  him or her to reach their potential."

    --Cathy Lange 
    HCA Dir. of Leadership Development & Executive Coaching 
    Some changes are more tangible or noticeable than others. For example, if the executive has been consistently late for meetings, which can be caused by many factors including time management issues or lack of respect for others' time, and now the executive is consistently on time and well prepared, people will likely notice. But other behavior changes are less obvious and will require eliciting specific feedback. The executive may have previously reacted volatilely when given bad news, but now he or she remains relatively calm under those circumstances. Such behavior is sometimes not readily noticed unless the coach asks for specifics on this issue, thereby bringing the new behavior to the attention of others.

    Step 7: The Conclusion 
     
    During the coaching engagement, the coach should have the executive prepare a "lessons learned" document to reinforce new behaviors acquired, as well as uncover areas needing more development.

    At the end of the coaching assignment, the sponsor or immediate supervisor, executive and coach consult to determine which goals were achieved, which need further work and to gauge the overall impact the engagement has had on the individual and the organization.  The coaching itself may end but the executive's ongoing application of what he or she has learned should continue until behaviors are truly automatic.

    Enlightened organizations view coaching as an investment, not a cost.  And the formula for a successful payment from that investment is an experienced coach, a willing executive, a well thought out process and reasonable, achievable goals.

    In our final article on coaching, we will address a particular issue that many executives struggle with: how to project "leadership presence" and "manage the moment."

       
    Click here to see previous issues of HCA Advisor in our Archives
     
     
     
     Have a happy and merry holiday!!

      

    Meet An Advisor

    Cathy Lange

    Cathy is Director of Leadership Development and Executive Coaching at HCA. She provides a range of coaching services for executives and leaders in emerging and Fortune 500 companies, government agencies and non-profits. 

    (Click here to see Cathy's full bio in the October issue of HCA Advisor.)

    - - - - - -
    Meet An Advisor
    Maureen Blackwell

    Maureen is a Leadership Coach with HCA. She is also an instructor, facilitator and organization development consultant. During her twenty-five year career at IBM, she held leadership positions in training, consulting, marketing and manufacturing, including successfully managing a multi-million dollar P&L for IBM hardware and software conferences, custom training and open enrollment training.  Maureen has proven experience in performance and project management, strategic planning and restructuring, as well as experience in leading successful virtual organizations and projects in the US and globally. She is an adjunct faculty member in the Innovation MBA program at James Madison University, where she co-directs the Leadership Development Program and teaches leadership communications. Maureen is a PCC accredited coach through the International Coach Federation and a graduate of Coaches Training Institute. 
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