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30 Years
Uniquely Focused
on Long Term Care
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HTS Express Extra
News from Hi-Tech Software Solutions May 3, 2013
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| Greetings! | |
May is a perfect time to pay attention to the changes that Spring brings to the landscape and our moods as the days warm and lengthen.
It is also a good month to announce recent staff changes at Hi-Tech Software, which have also created an opportunity for someone to join the Hi-Tech Support Team.
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Hi-Tech Welcomes Derek Hussey
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Derek Hussey joined Hi-Tech in April of 2013 as a Software Developer. He will assist our software development team in creating the next generation of our software.
Previously, Derek was the Technology Director for three schools districts, supporting over 400 staff and students in six school buildings. He has also served as the Technology Consultant for several municipal offices and businesses, and he has taught computer classes at the University of Maine at Augusta and Kennebec Valley Community College.
Derek graduated from Thomas College with two Master's Degrees in Business Administration (MBA) and Science (MSTCE). He has continued training in the technology field through several industry certifications such as Microsoft Certified Systems Engineer (MCSE) and Apple Certified Macintosh Technician.
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Hi-Tech Announces Rachael Murphy as our New Quality Assurance Specialist
|  As our new Quality Assurance Specialist, Rachael is excited to be a key player in the development of our new Electronic Medical Record (EMR) System, due for Release in December 2013. Rachael joined our Customer Support staff in 2001, and she has served as Customer Support Manager since 2007. Rachael has a Bachelor's Degree in Public Accounting from Thomas College in Waterville, Maine. |
Hi-Tech Announces Deanne Morrow as our New Customer Support Manager
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Deanne joined Hi-Tech Software Client Support staff in 2009. She came with 11 years of experience in Hi-Tech applications in two different client facilities where she became fluent in Hi-Tech Accounts Receivable, General Ledger, Payroll, Accounts Payable and Fixed Assets. She has significant billing knowledge, and her specialty is Medicare Skilled Nursing.
Deanne has an Associate's Degree in Accounting from Andover College in Portland, Maine, a Bachelor's Degree in Business Administration through Walden University, and she is currently working on her Master's Degree in Health Information through Walden University. |
Hi-Tech is Searching for a New Client Support Specialist
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The recent staff changes at Hi-Tech have opened up an opportunity on the Hi-Tech Support Team. We are looking for a Client Support Specialist. This is a 40-hour per week position, Monday through Friday, from 8 am to 5 pm in our office in Madison, Maine. Responsibilities include, but are not limited to: - Provide phone support to clients
- Provide online assistance to clients
- Assist with special projects
Qualified candidates will have: - Experience in Customer Service
- Strong communication skills
- Experience with Microsoft Word and Excel
- Ability to work in a team environment
- Strong multitasking and organizational skills
Desired Qualifications: - A college degree--2 or 4 years
- Experience in the long-term care industry
- Experience using Hi-Tech Software's programs
Please click here for additional details about this position at Hi-Tech.
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Hi-Tech Says Good-bye to Ed Fowler
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The Hi-Tech Team is sad to say good-bye to Ed Fowler who joined the Hi-Tech Support team in 1999 and has served as our Quality Support Specialist since 2006.
Ed has moved on to become the Technical Services Team Leader at Molina Healthcare in Augusta.
Ed speaks of this change as "... an exciting opportunity for me, and I am very excited to be the one chosen to do it. On the other hand I have worked with most of you for 14 years, so you have become like a family to me. I have not been able to say this at any other job, but I enjoy coming to work every day here, and like I usually say ' Every Day is a Perfect Day Until Proven Otherwise' will continue to be my motto!
We will miss Ed, and we wish him success in his new adventure.
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Are You Using Your Hi-Q Points?
| Do you need to know the Hi-Tech applications better?
Do you know how many Hi-Q Points your facility has available so you can receive training from Hi-Tech at no additional cost? Use your Hi-Q Points for the following types of training:
- Phone Training: 1/2 Point per hour.
- On-Site Training: 1 Point per hour. There is no charge for travel time. Expenses might apply.
- Training in the Hi-Tech Conference Room: 1/2 Point per hour.
- Special Projects: 1 Point per hour.
Review your monthly invoice or call Hi-Tech to learn how many Points you have. Then, schedule training on the features you need to know better.
Our Training Webinars are also available through the Hi-Q Training Plan and do not require Points to attend. Please review our May Webinar Schedule.
If you have not been receiving invitations to our Webinars, send your email address, name, facility name and Hi-Tech applications used to Webinars@Hi-TechSoftware.com.
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