"Etiquette is not about
being 'stuffy.' It's about putting yourself forward in the best possible way, using courtesy and respect for others as your guide, while still allowing your own personality to shine!
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Research shows that 85% of the reason you get a job, keep a job, and advance in a job is your soft skills.
Whether you are interacting with people face to face, on-line, or by telephone, the details of how you present yourself matter.
Would you like to take your professionalism to the next level? Visit my website or contact me to find out how I may help you! |
Archived editions of Etiquette Awareness
are available on my website
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I offer tips, information & share useful articles; find me to find out more!
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There is a building under construction on the outskirt of my neighborhood. It sits on a corner lot and is bordered by two busy roads, one of which includes a right hand turn lane that runs alongside of the building. That turn lane sees a lot of use as it connects us all to a popular shopping center, the local library, three schools, multiple businesses and various activities.
In the last few months, contractors involved with the building have taken to blocking off that turn lane with orange cones and parking their vehicles there. The main portion of this road is one of two ways out of our neighborhood area, serving hundreds, if not thousands, of people daily. Because the turn lane is closed off, that section -- the part of the thoroughfare where everything begins to open up -- is limited to one lane, creating an unnecessary back-up at the stoplight, especially at certain times of the day.
There is plenty of parking available for construction vehicles a little further down the road, and while it may not provide the immediate convenience of curbside parking for the few, it would definitely have a positive impact on the many. It would be good customer service.
Now, considering that this is a privately owned building under construction, why should the contractors be concerned about customer service when it comes to the public? Because the name of their business is on the side of their vehicles, and every time we have to wait to get around them, only to pass the more or less empty parking lot available for their use, they are sending us a message.
I wonder if they are aware of it.
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Remember...
When you work with a client or customer, be aware of how your actions affect those who may not seem to be directly involved. What type of public impact might there be and how will those people view you through-out and after the process? Your customers may be more than those signing your checks at the time.
Sometimes a little less convenience may be worth the good will. What is your reputation worth?
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Jodi Blackwood
Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader
"Etiquette is about polishing your approach,
not changing who you are."
mailto:jodi@jodiblackwood.com
360-798-4912 www.jodiblackwood.com
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