"Etiquette is not about
being 'stuffy.' It's about putting yourself forward in the best possible way, using courtesy and respect for others as your guide, while still allowing your own personality to shine!
|
Research shows that 85% of the reason you get a job, keep a job, and advance in a job is your soft skills.
Whether you are interacting with people face to face, on-line, or by telephone, the details of how you present yourself matter.
Would you like to take your professionalism to the next level? Visit my website or contact me to find out how I may help you!
|
Archived editions of Etiquette Awareness are available on my website
|

LIKE my business page! Jodi Blackwood's Etiquette Awareness |
|
|
|
|
When you approach a person for a face to face conversation, do you first greet them with a "Hello" or "Hi" -- some sort of pleasantry? I would guess that you are nodding your head yes; it is something you probably learned to do as a toddler. Failing to do so, and immediately launching into conversation can come across as rude, and may earn you a "Well, hello to you too!"
A greeting is just as important in an email. Not only does it say to whom the message is directed, it is also an acknowledgement of the person by name. To omit a greeting of any sort, or to state just the person's name before jumping into conversation may come across as abrupt and curt. If you browse through your emails of the past month or so, you will probably see a variety of salutations -- so which is appropriate to use when?
With email, it is always better to be more formal than too casual.
- "Dear_____" is still used, although with much less frequency, and may be a good option when using an honorific, such as Mr., Ms., Dr. or Professor.
- "Hello______" is also appropriate as it establishes a friendly, yet still respectful tone.
- "Hi__________" is a more informal greeting that can be used once a relationship is established.
If you have any question about how to address the other person, again, it is better to be too formal, especially if you are the one making the initial contact. After that, follow the other person's lead - what type of greeting are they using? Are they addressing you by your first name? Are they signing off by their first name? This is not only an indication of how the person would like to be addressed, but it is also a good way to gauge the level of formality desired in the relationship
Group emails may be addressed in several different ways: "Greetings", "Hello Everyone / All", "Greetings, Team", "Colleagues", etc. If it is a small group, it is acceptable to address everyone by name.
"Greetings", "Good Morning / Afternoon" or "Good Day" are also appropriate salutations; the time noted on the message will tell the person when you wrote and sent the email, so there is no need to be concerned about when it may be read (however, accuracy in your greeting is important as a discrepancy between your choice of greeting and the time stamp will be noticed.)
All sorts of information is available on the internet, so there is no excuse for sending an email addressed to "Dear Sir or Madam" or "To Whom It May Concern". Doing so says you cannot be bothered to put forth any effort to obtain the information and shows a lack of interest and sincerity. If for some reason you cannot find the correct names on-line, pick up the telephone and call. You are going to make an impression here, so you may as well make one that counts.
|
Remember...
Email is fast, easy and convenient for both the sender and the receiver, but it does not communicate emotion, so intention and meaning may be lost to misinterpretation. The purpose of a salutation is to help set the tone of the message - the conversation. The words you use for your greeting, or the lack of a greeting all together, may be the difference between having an email read and having it deleted.
Get off to the right start with your approach. Include a greeting.
|
|
Upcoming Classes
Research shows that 85% of the reason you get a job, keep a job, and advance in a job is your soft skills, and whether you are interacting with people face to face, on-line, or by telephone, the details of how you present yourself matter. Would you like to take your professionalism to the next level? I can help -- join me for my upcoming classes:
The Art Of The Business Meal $45 Thursday, 5/9/2013 9:00 am to 12:00 pm
Give Your Customers What They Want $45 Tuesday, 5/14/2013 9:00 am to 12:00 pm
Networking: It's Part Of The Job $45 Thursday, 5/16/2013 10:00 am to 12:00 pm
All classes are offered through Clark College in Vancouver, WA -- registration must be done through the school website. Please feel free to contact me if you have any questions.
|
Jodi Blackwood Business Etiquette & Customer Service Specialist Speaker & Seminar Leader
"Etiquette is about polishing your approach, not changing who you are."
mailto:jodi@jodiblackwood.com 360-798-4912 www.jodiblackwood.com
|
|
|