"Etiquette is not about
being 'stuffy.' It's about putting yourself forward in the best possible way, using courtesy and respect for others as your guide, while still allowing your own personality to shine!
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Research shows that 85% of the reason you get a job, keep a job, and advance in a job is your soft skills.
Whether you are interacting with people face to face, on-line, or by telephone, the details of how you present yourself matter.
Would you like to take your professionalism to the next level? Visit my website or contact me to find out how I may help you! |
Archived editions of Etiquette Awareness
are available on my website
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I offer tips, information & share useful articles; find me to find out more!
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If someone asks "what do you do?" can you answer? I mean, respond in such a way as to actually answer the question, capture the other person's interest, help to generate a conversation, and make a positive impression -- all at the same time?
Have you ever asked that question, only to have the person go into such a long, drawn-out, convoluted answer that you feel your eyes glazing over as you struggle to restrain a yawn -- and when they finish, you still have no idea what was actually said?
- Be prepared to clearly, succinctly and briefly describe what it is you do. Make this your number one "statement".
- Be ready to follow up with supporting information that further describes your number one. Consider these your number two, three, and perhaps four, statements.
People know people; if you can't explain what you do, how do you expect others to?
Show interest in what other people do and who they are. Do this by asking questions and then listening to the answers.
- Can you repeat the message in your own words well enough to tell someone else about it?
- If not, keep asking questions! Ask the person what message s/he would like you to share with other people.
Be positive! Avoid criticizing your competition, other people, and the manner in which they do business.
People know people.
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Remember...
It's not about who can talk the most, or share the most information; focus on building relationships. Whether you are on the telephone, connecting electronically, or face to face, you have only about 10 seconds to make an impression.
Make them count.
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Jodi Blackwood
Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader
"Etiquette is about polishing your approach,
not changing who you are."
mailto:jodi@jodiblackwood.com
360-798-4912 www.jodiblackwood.com
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