Greetings!
In this issue you will see how AMTELCO's IS Web Scripting can help you increase productivity and profitability.
You're Invited to Join the FREE AMTELCO University Webinar with Kevin Beale, Director Software Research & Development. REGISTER HERE.The topics of June 16 Webinar:
Web Scripting -
How does it work? How can it help
increase profitability? Directories, Dispatching, and Scheduling - Using the NEW Contact-Based Architecture,
you enter an individual's contact information once and share that Directory
Listing with all your applications.
StatusSchedules allow scripting of
the dispatch process for a given contact. Reduce errors and cut training costs!
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Infinity IS Web Scripting
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Make it easy to go
From This...
To This...
The IS Web Scripting feature makes it possible to present Intelligent Series call scripts using a conventional Web browser rather than the Infinity Telephone Agent or Soft Agent call-handling applications.
For more information download the brochure here.
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Hosted Service Options: Three Key Questions
By
Bill Curtin IV
The many advances in
communications technology during the
last decade are responsible for many changes in the teleservices
industry. These advances have allowed call centers to use remote agents
and
downsize
pricey office space. Some call centers are now 100 percent
virtual. Technology
makes it possible for call centers to have local DID numbers from all
over the
US and Canada, allowing them to compete nationally and
internationally. These
same changes enable call center vendors to offer fully hosted solutions,
along
with off-site backup and colocation solutions to their customers.
Link to Bill Curtin's Hosted Service Options Article
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AMTELCO Hosted Business Continuity Solutions:
- Platinum Level - 20 minute activation, dedicated hardware for you that is ready when you need it
- Gold Level - 1 hour activation, use real-time backup of your data into our shared backup server
- Silver Level - 2 hour activation, use network backup of your data into our shared backup server
- Bronze Level - 4 hour activation, send backup tapes to AMTELCO, we restore them into our shared backup server
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