| IS - Option to Prevent Agents from Canceling out of IS Contact Dispatching Window |
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The Contact Dispatch
element contains a new option to prevent agents from escaping from the
Dispatching window without selecting a contact method.
Click here for more information.
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Infinity - Call List, Operator List, and Wait List Added to Infinity Dashboard
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The Infinity Dashboard is an application that is used to monitor all Infinity Automated Call Distribution call activity in a graphic format and a text format. For more info, click here.
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| IS - Description Templates Automate the Creation of Descriptions for IS Directory Listings
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The purpose of description templates is to automate the creation of descriptions for IS Directory listings.
For more info, click here.
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Infinity Universal DID Automates One-Number Call Forwarding
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With the optional Infinity Universal DID feature, one-number call forwarding is no longer defined by ISDN span.
More info>>>
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Software Spotlight
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Jason Banfield
Software Engineeer
Jason is the recipient of
AMTELCO's prestigious Operations Person of the Year award for 2009. Jason is an
integral part of many of AMTELCO's software based solutions. He is the lead
programmer for the eCreator web scripting product, chief designer and lead
programmer for the Pro Show appointment reminder product, and lead programmer for
the RED ALERT web user interface. Hired in 1996 as a field service and
installation technician, Jason joined the software department as a programmer
in 1998. Jason holds a bachelor of arts degree in psychology from the
University of Wisconsin-Madison.
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