➢ April 6, 2010 Diana will be presenting to the 400 Club of Young Professionals in Atlanta, GA. ➢ May 20-22, 2010 Diana will be presenting at the FALI/FASCO 16th Annual Professional Development Conference in Palm Beach Gardens, FL. ➢ October 14-15, 2010 Diana will be presenting at the Professional Investigator's Mid-America Regional Conference in Kansas. Do you need a speaker who offers practical and effective business
knowledge that will help your private investigator association member's
success, even in this down economy? Diana has presented for NCISS,
FALI, IAPA and PPIAC to name a few. To learn more and hear what her audience has to say click here. |
"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." - Warren Buffett
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Greetings!
Your Business Destiny Is Up To You!
Thank
you for allowing us to share our knowledge with you. Our job is to make
you successful. Whether it's through our consulting services or through
our informative newsletters, we want you to have business information
that you can use to make your company more profitable.
In this
edition, we have addressed reputation building and client satisfaction.
We want to write about topics that you can use in your day-to-day
business operation. Please e-mail your topics of interest to foresight@trueperceptions.com.
We encourage you to share our free newsletter with others in your sphere of influence.
"You can't build a reputation on what you are going to do."
- Henry Ford
Do you know for sure what your current business reputation is?
 Take the time to evaluate and build your business reputation. It will pay high dividends. And remember, "Perception Creates Reality®".
With sincere wishes for your success,
Diana L. Garren and the Team at True Perceptions
Founder/President
True Perceptions, Inc.
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Perception, Reputation and Your Bottom Line |
Reputation is everything. Should you doubt this, just ask Toyota.
Dubbed with Honda as "best by a wide margin" in the Consumer Reports' 2008 Car Brand Perception survey, the automaker's first-rate marketplace identity seemed unshakable.
Then
in January this year, drivers' reports of life-threatening problems
erupted across global media. By the time a full-blown recall made
headlines, the BrandIndex rating on U.S. consumer perception of
Toyota's overall reputation had fallen by nearly 60%.
The
amount Toyota will have to spend on damage control and to regain
customer trust is still unknown, but you can bet it will definitely cut
into their profits, big time.
Hopefully, your company will
never suffer such consequences. Still, allegations of incompetence may
erupt at any moment no matter how good a job you are trying to do.
Sustainable
success hinges on reputation. Your company's image, in the mind of your
client, must be above reproach. Trustworthy, consistent, reliable,
steadfast, true-to-your-word. Is this how you're being perceived?
Perhaps you think so, but do others see you this way?
Your opinion isn't the most important one when it comes to perception.
No matter your preference...
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Don't Lose Clients: Keep them satisfied |
How are you evaluating your business? Do you routinely examine your business image and performance though the eyes of your client? Do you know the right questions to ask?
To
some degree, we all have blinders on. Do you think your clients see
every aspect of your company exactly as you do? Do you assume your
clients agree with every action you take just because they never object?
We all tend to project our personal ideas about 'how things are' onto the way we believe
others see us. Though we may see ourselves as honest, hard working and
integrity driven, how can we be sure that others see us this way?
Studies show that the majority of customers will not complain about a service when something is wrong. They will...
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Do You Have Business Questions?
Do you frequently have business, sales and marketing questions but have no one to ask? That is no longer the case. TRUE PERCEPTIONS just launched their new program "Ask the Expert."
This program gives you accessibility to our master strategist and
business consultant via phone and SKYPE on a month to month basis.
Diana L. Garren has been helping businesses become profitable for over
27 years. She can do the same for you. To learn more about this program
call 678-583-0401 or e-mail info@trueperceptions.com.
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About Us
Our goal is to make you profitable. Our team of experts transforms your business from the inside out. We serve you as a trusted associate, providing you with the loyalty of a business partner and the economics of an outside provider.
We help our clients build a working business model and intrinsic value that allows them to be more effective and productive, provide a consistent work product, create ease in their operation, achieve controlled growth, and eliminate inconsistencies that undermine their credibility and reputation in the marketplace. Our clients benefit by becoming a leader in their industry, captivating more of their market, increasing their profitability, and spending less time managing their business.
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