"Etiquette is not about
being 'stuffy.' It's about putting yourself forward in the best possible way, using courtesy and respect for others as your guide, while still allowing your own personality to shine!
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I enjoy working with
individuals, organizations and businesses of all sizes, helping amateurs and professionals alike
polish their ability to stand out among their competition.
Visit my website or contact me to find out how I may help you!
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Archived editions of Etiquette Awareness
are available on my website
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Join me for more
Quick Tips on-line.
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If you see people with anything but a happy expression on their face, are you the type of person who might say "Smile! It can't be that bad" -- or some such thing? If you are, may I suggest that you stop? For some, it really might be a very difficult time in their lives, for others, perhaps not, but either way, what business is it of yours?
Please don't misunderstand; I am a firm believer in the importance of a smile. A smile indicates that conversation is welcome; it indicates approachability and friendliness, it costs nothing and it is something we are all equipped to do.
However, as I have often said, while you may influence others with your words and actions, the only person you can control is yourself. Telling another person to change their facial expression -- their demeanor -- can be downright offensive, and unless that person is representing you in some manner, their actions, words and body language are only a reflection of themselves.
If you want to see someone smile, try offering one yourself; it may make all the difference.
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Remember...
People do not change mood on command. If you would like to see someone smile, give them reason ... make light conversation, share a funny story, offer a compliment. If you are concerned there is something wrong, gently ask, don't pry, and don't demand. A smile, or lack of, reflects off of the wearer. How you approach it reflects off of you. |
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Jodi Blackwood
Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader
"Etiquette is about polishing your approach,
not changing who you are."
mailto:jodi@jodiblackwood.com
360-798-4912 www.jodiblackwood.com
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