Etiquette Awareness

Tips, suggestions and stories...

Things to keep in mind as you interact with others





"Etiquette is not about being 'stuffy.' It's about putting yourself forward in the best possible way, using courtesy and respect for others as your guide, while still allowing your own personality to shine!"


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I help individuals and businesses polish their ability to stand out among their competition. 

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Quick Tips on-line.


You know you need to do it; you can't stand there alone the whole time. If you don't, why are you there?  
 
The "it" I'm referring to is starting a conversation with another person. For some, it's as easy as, well, smiling. For others, it can be nerve-wracking.  
 
Start off by introducing yourself -- first and last names, please. Isn't that how you want to be known? 
 
Ask open-ended questions. Is this the first time the person has attended the event? What made them attend? What do they like about the group? Are they local to the area? I live in the Pacific Northwest and have found that many people have moved here from out of the area, which always makes me curious about where they are from and what brought them here.  
 
Pay a compliment. Personally, I find it a lot of fun to tell a stranger how much I like their shoes, jacket, tie, bag, or even smile. I always receive a smile in return and the conversation just seems to go from there.  
 
Be prepared to say something interesting about yourself. For example, I say that I am a business etiquette and customer service specialist because I have found that it usually elicits a reaction of some sort -- comments, questions, sometimes fear ...  However, if I say "I teach manners", well, that's basically the end of it.     
 
Keep in mind that people like to talk about themselves. Ask a question or two, and then be quiet and really listen to the answer. Not only will you have a discussion going in no time, but the other person will think you are one of the best conversationalists around!

  
Remember...

A smile is the number one indicator that conversation is welcome, so not only should you look for one, but be sure you are sharing one yourself.

You are making an impression on people long before you exchange any words. What makes someone approachable to you -- and are you demonstrating those same qualities yourself? 
 

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Jodi Blackwood
Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader

"Etiquette is about polishing your approach,
not changing who you are."

mailto:jodi@jodiblackwood.com
360-798-4912 
www.jodiblackwood.com