Etiquette Awareness

Tips, suggestions and stories...

Things to keep in mind as you interact with others

"Etiquette is not about being 'stuffy.'   It's about putting yourself forward in the best possible way, using courtesy and respect for others as your guide, while still allowing your own personality to shine!"


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I help individuals and businesses polish their ability to stand out among their competition. 

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It was just a door ... connecting the inside to the outside. On this day, when the handle was pushed downward, the door swung open,  to be caught by the wind and pulled wide. People would pass though, on about their business. A moment later, it would swing back, closing with a loud crash ... a boom, shaking the area and causing those sitting nearby to unconsciously jump in their seats.  

 

In and out people would go, touching the door only to open it, paying no attention as to what would happen when it was let go. They were busy, they didn't have time to notice, and they didn't care. So on it banged.  

 

One woman noticed. As she passed through, she kept hold of the handle, allowing the door to open only enough so that she could pass through. She then eased it closed behind her. No crash, no boom, no jumping. Only a careful open and close ... conscious and deliberate.

 

She stood out. It was a simple detail, but it made all the difference.



Remember...

When it comes to customer service, it is the details that can make or break the experience. How are you greeted? Are you thanked for your business? Do you end up waiting while a caller on the phone receives priority treatment? Do you have to ask for those things that should be routinely provided? 

 

From start to finish, and all the time in between, everything matters.

 

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Jodi Blackwood
Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader

"Etiquette is about polishing your approach,
not changing who you are."

mailto:jodi@jodiblackwood.com
360-798-4912
www.jodiblackwood.com