Etiquette Awareness

Tips, suggestions and stories...

Things to keep in mind as you interact with others

"Etiquette is not about being 'stuffy.'   It's about putting yourself forward in the best possible way, using courtesy and respect for others as your guide, while still allowing your own personality to shine!"


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Please repeat after me: No. NO!  It's ok to say it, really. You were all really, really good at saying it when you were about age two. But somehow, as adults, we have become afraid of the word.


Is it because we don't want to hurt the other person's feelings? Because it is making a definite commitment to an answer? Is it easier to do nothing and hope the other person just goes away?

Think about the times you might have been asked if you were interested in learning about a product, idea or service. If it came from a telemarketer, you probably had no problem saying no and hanging up the telephone. But what if the question comes from a friend, colleague or new contact? Hmmm, makes it more difficult, doesn't it? Do you find yourself saying "Well, maybe ..." and then ducking every time you run into the person or avoiding the calls?

Well, you can stop it. In most cases, an honest, upfront answer is preferred, especially when it is accompanied with courtesy and tact.
  • "Thank you for thinking of me but I think I will pass on this one."
  • "This doesn't sound like something I'd be interested in but I appreciate you asking."
  • "No, thank you. But good luck with your efforts."
Most people don't want to waste their time any more than you do and by saying "maybe" you are in essence stringing them along. Do both of you a favor and cut them loose so that they may move on to other opportunities.


 
Remember...

Learning to say "no" in a tactful, diplomatic manner is a reflection of your professionalism. It also speaks to the respect you show towards others.


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Jodi Blackwood
Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader

"Etiquette is about polishing your approach,
not changing who you are."

mailto:jodi@jodiblackwood.com
360-798-4912
www.jodiblackwood.com