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  Deliberate Delegation. EC Newsletter Issue 62: 18 Sep 2012
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Greetings!
  
Is the word "delegation" a dreaded word at your workplace? If you are a leader, do you know who, what, where, when and why to delegate? If you are a staff member, do you look forward to your leader delegating tasks, responsibilities, etc, to you? Is "delegation" at your workplace perceived positively or otherwise? Do you wish you were better at delegating, regardless of whether you are a leader or staff member?
 
Delegation    
 
Look up the meaning of the word "delegate" if you have not done so before. You will find the words "send", "commit", "representative", "agent" and "deputy", amongst others. In no place will you find "abdication of responsibility". That is not a function of delegation. Yet, many people seem to perceive it that way when tasks, functions or responsibilities are delegated to them. Leaders become so affected by this perception that they shrink from delegating when they ought to. The end result is that employees or staff members miss opportunities for growth and leaders become bogged down and rendered ineffective.
 
So, how do we delegate? Who, what, where, when and why? Let's start with I, the Leader. I need to ask what it is I find necessary to delegate to someone else and why. Is what I am thinking of delegating even necessary in the first place, or is it just busywork? If it is just busywork, what caused this busywork, and should I, the Leader, even accept it? One of the functions of I, the Leader is being able to utter the two-letter word when appropriate. That word of course is "No". I, the Leader will say "No" when the task or assignment would be detrimental to stakeholders all round. I, the Leader will not give in to scope creep even if the Board of Directors wants it that way. I, the Leader will not even give in to shareholder sentiments if I know that those sentiments are not appropriate. I, the Leader will not accept anything that results in a mere show just to pander to shareholder whims and fancies. What I, the Leader ought to do is assess whether taking on whatever task or function will enhance my own growth and effectiveness as a leader and whether any of my staff will benefit if I delegate the task or function to them. Delegation is not a standalone function. It is an essential part of staff development and maintaining high efficiency within the organization. It serves to stretch people in order to help them grow and maintains the "white space" so essential for the proper functioning of I, the Leader. Believe me, those of you who have yet to experience it, "supervision" is actually one of the hardest jobs anyone can be asked to do.
 
If you are a staff member, do you see tasks being delegated to you as irksome, or do you welcome them as opportunities to grow? If you are already loaded with more work than you can handle, truthfully now, are you able to say "No" to the one delegating the task to you? Would you be able to recommend that the task be assigned perhaps to one of your colleagues, and that colleague accept your recommendation willingly and without rancour?
 
A healthy sense of responsibility, great flexibility and rock-solid dependability are essential if delegation is to become deliberate and routine. It is one of the signs of a growing, vibrant organization. I would like to quote the story of "A message to Garcia" to finish this off. It is reproduced here and one of the links is http://www.birdsnest.com/garcia.htm

A message to Garcia
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1899

A Message to Garcia

 

By Elbert Hubbard

 

In all this Cuban business there is one man stands out on the horizon of my memory like Mars at perihelion. When war broke out between Spain & the United States, it was very necessary to communicate quickly with the leader of the Insurgents. Garcia was somewhere in the mountain vastness of Cuba- no one knew where. No mail nor telegraph message could reach him. The President must secure his cooperation, and quickly.

 

What to do!

 

Some one said to the President, "There's a fellow by the name of Rowan will find Garcia for you, if anybody can."

 

Rowan was sent for and given a letter to be delivered to Garcia. How "the fellow by the name of Rowan" took the letter, sealed it up in an oil-skin pouch, strapped it over his heart, in four days landed by night off the coast of Cuba from an open boat, disappeared into the jungle, & in three weeks came out on the other side of the Island, having traversed a hostile country on foot, and delivered his letter to Garcia, are things I have no special desire now to tell in detail.

 

The point I wish to make is this: McKinley gave Rowan a letter to be delivered to Garcia; Rowan took the letter and did not ask, "Where is he at?" By the Eternal! there is a man whose form should be cast in deathless bronze and the statue placed in every college of the land. It is not book-learning young men need, nor instruction about this and that, but a stiffening of the vertebrae which will cause them to be loyal to a trust, to act promptly, concentrate their energies: do the thing- "Carry a message to Garcia!"

 

General Garcia is dead now, but there are other Garcias.

 

No man, who has endeavored to carry out an enterprise where many hands were needed, but has been well nigh appalled at times by the imbecility of the average man - the inability or unwillingness to concentrate on a thing and do it. Slip-shod assistance, foolish inattention, dowdy indifference, & half-hearted work seem the rule; and no man succeeds, unless by hook or crook, or threat, he forces or bribes other men to assist him; or mayhap, God in His goodness performs a miracle, & sends him an Angel of Light for an assistant. You, reader, put this matter to a test: You are sitting now in your office - six clerks are within call.

 

Summon any one and make this request: "Please look in the encyclopedia and make a brief memorandum for me concerning the life of Correggio".

 

Will the clerk quietly say, "Yes, sir," and go do the task?

 

On your life, he will not. He will look at you out of a fishy eye and ask one or more of the following questions:

 

Who was he?

Which encyclopedia?

Where is the encyclopedia?

Was I hired for that?

Don't you mean Bismarck?

What's the matter with Charlie doing it?

Is he dead?

Is there any hurry?

Shan't I bring you the book and let you look it up yourself?

What do you want to know for?

 

And I will lay you ten to one that after you have answered the questions, and explained how to find the information, and why you want it, the clerk will go off and get one of the other clerks to help him try to find Correggio - and then come back and tell you there is no such man. Of course I may lose my bet, but according to the Law of Averages, I will not.

 

Now if you are wise you will not bother to explain to your "assistant" that Correggio is indexed under the C's, not in the K's, but you will smile sweetly and say, "Never mind," and go look it up yourself.

 

And this incapacity for independent action, this moral stupidity, this infirmity of the will, this unwillingness to cheerfully catch hold and lift, are the things that put pure Socialism so far into the future. If men will not act for themselves, what will they do when the benefit of their effort is for all? A first-mate with knotted club seems necessary; and the dread of getting "the bounce" Saturday night, holds many a worker to his place.

 

Advertise for a stenographer, and nine out of ten who apply, can neither spell nor punctuate - and do not think it necessary to.

 

Can such a one write a letter to Garcia?

 

"You see that bookkeeper," said the foreman to me in a large factory.

"Yes, what about him?"

"Well he's a fine accountant, but if I'd send him up town on an errand, he might accomplish the errand all right, and on the other hand, might stop at four saloons on the way, and when he got to Main Street, would forget what he had been sent for."

 

Can such a man be entrusted to carry a message to Garcia?

 

We have recently been hearing much maudlin sympathy expressed for the "downtrodden denizen of the sweat-shop" and the "homeless wanderer searching for honest employment," & with it all often go many hard words for the men in power.

 

Nothing is said about the employer who grows old before his time in a vain attempt to get frowsy ne'er-do-wells to do intelligent work; and his long patient striving with "help" that does nothing but loaf when his back is turned. In every store and factory there is a constant weeding-out process going on. The employer is constantly sending away "help" that have shown their incapacity to further the interests of the business, and others are being taken on. No matter how good times are, this sorting continues, only if times are hard and work is scarce, the sorting is done finer- but out and forever out, the incompetent and unworthy go.

It is the survival of the fittest. Self-interest prompts every employer to keep the best- those who can carry a message to Garcia.

 

I know one man of really brilliant parts who has not the ability to manage a business of his own, and yet who is absolutely worthless to any one else, because he carries with him constantly the insane suspicion that his employer is oppressing, or intending to oppress him. He cannot give orders; and he will not receive them. Should a message be given him to take to Garcia, his answer would probably be, "Take it yourself."

 

Tonight this man walks the streets looking for work, the wind whistling through his threadbare coat. No one who knows him dare employ him, for he is a regular fire-brand of discontent. He is impervious to reason, and the only thing that can impress him is the toe of a thick-soled No. 9 boot.

 

Of course I know that one so morally deformed is no less to be pitied than a physical cripple; but in our pitying, let us drop a tear, too, for the men who are striving to carry on a great enterprise, whose working hours are not limited by the whistle, and whose hair is fast turning white through the struggle to hold in line dowdy indifference, slip-shod imbecility, and the heartless ingratitude, which, but for their enterprise, would be both hungry & homeless.

 

Have I put the matter too strongly? Possibly I have; but when all the world has gone a-slumming I wish to speak a word of sympathy for the man who succeeds- the man who, against great odds has directed the efforts of others, and having succeeded, finds there's nothing in it: nothing but bare board and clothes.

 

I have carried a dinner pail & worked for day's wages, and I have also been an employer of labor, and I know there is something to be said on both sides. There is no excellence, per se, in poverty; rags are no recommendation; & all employers are not rapacious and high-handed, any more than all poor men are virtuous.

 

My heart goes out to the man who does his work when the "boss" is away, as well as when he is at home. And the man who, when given a letter for Garcia, quietly take the missive, without asking any idiotic questions, and with no lurking intention of chucking it into the nearest sewer, or of doing aught else but deliver it, never gets "laid off," nor has to go on a strike for higher wages. Civilization is one long anxious search for just such individuals. Anything such a man asks shall be granted; his kind is so rare that no employer can afford to let him go. He is wanted in every city, town and village- in every office, shop, store and factory. The world cries out for such: he is needed, & needed badly - the man who can carry a message to Garcia.

THE END

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X Out The Negatives Mini Workshop 24 Sep 2012

X Out The Negatives Fear
Someone once said, "It's ok to have butterflies in your stomach. Just make sure they all fly in the same direction". Negative thoughts and feelings, left to fester, produce fear. Fear either paralyzes or causes panic, where your actions may be totally irrational. Don't suppress your fears, learn what causes them and how to deal with those root causes. Turn your fears into your strengths. And not by repeating mantras to yourself, either! Go beyond fear management, go for fear resolution. Start X-ing out the Negatives. Register now! http://elijahconsulting.com/x-out-the-negatives/

Internalize Right Principles Mini Workshop 01 Oct 2012

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I have often heard that "Attitude Drives Behaviour". Well, that's true. And Character determines Attitudes. Character-Attitudes-Behaviour C-A-B. When we Internalize Right Principles, we get into a CAB which helps bring us to our destination. All of us have values. Many of us have espoused values and demonstrated values. When espoused values are not demonstrated in everyday life, pressures build up, we experience stress, and, for some, distress. Are you stressed? Come and find out how you can Internalize Right Principles and de-stress! Register now! http://elijahconsulting.com/internalize-right-principles/


Beauty & the BIZ Transformee Workshop

This has been scheduled for 28 Sep 2012. It is primarily intended for members, but is also open to BBX members and members of the public. Click here for more details: https://www.facebook.com/events/267628216680694/

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Beauty & the BIZ October Meeting

Are business cards and websites still relevant in this so-called Age of Social Media? Come and find out! https://www.facebook.com/events/418658771529434/

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Elijah Lim
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