Leading family-owned   construction, civil engineering and property services business Osborne has chosen a consortium led by 1st Touch to deliver a mobile workforce solution that allows its property services team to undertake repairs and maintenance work more efficiently for its UK social housing customers. The deal is estimated to be worth £900,000.

Osborne's property services team is a leading provider of responsive, cyclical and planned maintenance for social housing in London and the South East, looking after around 60,000 homes for customers including Circle, Peabody, Places for People and Winchester City Council.

Robert Dent, CEO of 1st Touch says

 "As outsourcing becomes more prevalent it's imperative that the contractors use the best technology in order to deliver better and more economical services for repairs and maintenance to Social Housing providers. Mobile plays a big part in this because they can manage their workforces so much better."

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City Building, one of Scotland's largest construction companies, turnover £200m, has chosen 1st Touch mobile software to control, manage and support the activities of its responsive repairs and gas operatives working for over 40 of the company's housing clients.
 

Having originally tried another mobile application, City Building was very aware of both the benefits and challenges of successfully implementing an effective mobile solution. However, with the significant potential rewards of choosing the right system going forwards, City Building decided to identify a mobile application that more closely integrated with their bespoke Civica system.

After an in-depth tender process City Building chose 1st Touch mobile software which not only met their integration requirements fully but also enabled them to take the development of tailored client solutions in-house.

Says Angela Murphy, City Building's Head of IT

"We undertook a great deal of groundwork to identify the right system to meet our needs. Flexibility and integration with our existing applications are important to us, so 1st Touch scored well there. However, we also needed a solution that would allow us to take development in-house. your target audience."

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1. Reduced costs
Reduce costs by delivering measurable efficiencies to processes and working practices within the mobile workforce.

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2. Increased productivity
Increase productivity by optimising the mobile workforce, enabling each mobile worker to spend more of the working day completing their work activities, rather than spending  time on administration, travel and operational tasks.

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3. Improved customer service
Improve customer service levels by introducing efficiencies and increasing productivity. More appointments are kept, more fixes are completed first time, customer satisfaction data is collected at the point of service delivery, incidents and issues are reported immedately.

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