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Orchard customers choose 1st Touch best practice mobile to integrate with Orchard back office.
A number of Orchard Housing Management software customers have chosen best practice mobile technology from 1st Touch to deliver significant benefits to the organisation and their customers.
Included in this newsletter are customer stories which highlight the benefits that have been realised and how flexible and powerful integration has been achieved - quickly and cost effectively. |
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Case study video - Coast & Country increase success with the help of 1st Touch mobile
A steering group was set up at Orchard customer Coast & Country, to explore how they could take advantage of better working practices to deliver best value to tenants and community. As a result a project was undertaken to implement a mobile working solution. Coast & Country Chief Executive Ian Sim says: "Where previously we had 14% successful appointments, we improved to 75%. That's a huge benefit for our customers." |
Severn Vale chooses 1st Touch to improve productivity and increase customer satisfaction 
Severn Vale Housing Society chose market-leading mobile technology from 1st Touch, integrated with the existing Orchard housing management system, to support the responsive repairs operation across 3500 homes. Dave Johnson, Finance Manager at Severn Vale, notes:
"1st Touch software will significantly improve our mobile operative's productivity by reducing travel time and visits to the suppliers and ensuring that the customer gets their repairs completed more quickly"
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