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Wakefield and District Housing chooses
1st Touch Mobile for the enterprise
With a wide range of housing types from sheltered housing to high rise communities and a £720 million improvement scheme running until 2012, the survey function is a key element of the WDH success story. As an existing PDA solution used by the department was unable to integrate with WDH's Housing Management system, it was decided to identify a new mobile solution which had proven integration links to the back-office and which was flexible enough to allow electronic forms to be created internally.
Louise Muirhead, Senior Business Analyst at WDH felt that these features were a major factor in the decision to choose 1st Touch, noting:
"Having seen the system in use at a reference site visit we were impressed by the easy to use mobile application builder with a graphical interface that allows the design, creation and modification of forms, without having to return to the supplier and pay more. There was also a proven integration with our existing housing management system.
Ultimately, we can see how 1st Touch can be easily rolled out across WDH to areas such as responsive repairs, maintenance and inspections.This would help us achieve significant productivity gains and to improve efficiency right across the organisation."
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