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Severn Vale Housing Society chooses 1st Touch Mobile Technology to help provide better Responsive Repairs services to their customers  Severn Vale Housing Society has chosen market-leading mobile technology from 1st Touch to support its responsive repairs operation across 3500 homes. Following an operational review of the Society's in-house responsive repairs operation, it was decided to overhaul the purchasing, control and usage of materials and supplies. It was also decided to reduce travel time to suppliers and to take advantage of the economies of scale in the purchasing power that the Society has.
The ability to interrogate job costs on a timely basis whilst reducing administrative time was also an important consideration. It was felt that an effective PDA based mobile solution would deliver the most significant impact in these areas. The Society also felt that data about the imprest stock levels carried in the tradesmen's vans should be transferable between the operative, the supplier and the Society's back-office Orchard Housing Management system.
The Society conducted an in-depth review of the market alternatives to identify the best solution and used proactive networking to consult with other organisations similar to them. As a result, Severn Vale Housing Society chose 1st Touch mobile technology. Dave Johnson, Finance Manager, Severn Vale Housing Society notes: "1st Touch software will significantly improve our mobile operative's productivity; by reducing travel time and visits to the suppliers and ensuring that the customer gets their repairs completed more quickly. The Society will benefit from better pricing and control of supplies, a reduced administrative burden and greater transparency of costs. In addition, we will be able to feed these benefits back into providing better services for our valued customers." |
1st Touch Partnership eliminates restrictive Mobile Integration practices 
A partnership between leading mobile technology group 1st Touch and user process management software company OpenSpan eliminates the restrictive practices inhibiting local authority organisations, such as social-housing providers, from deploying mobile technology to field-based staff.
1st Touch has developed successful integrations with many back-office systems used in local authority organisations, housing associations and ALMOs (arms length management organisations). In their opinion, there is widespread concern that some users are constrained in their ability to choose the right mobile solution. Either they face significant integration fees from their back-office system vendor or are tied in to unacceptable proprietary systems. This limits their ability to realise the significantly lower operational costs that mobile technology offers, in areas such as housing management, service provision, supporting people, surveying, inspection and utilities.
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