1st Touch delivers multiple integrated mobile applications at Bolsover 
Bolsover District Council has chosen mobile workforce technology from 1st Touch to control support and manage over 50 mobile operatives in Responsive Repairs, Gas Servicing, Electrical Servicing and Voids Management across 5400 homes.
1st Touch was chosen because of its smooth integration with Academy Housing Management from Capita and OptiTime scheduling software. Once fully operational the new system is expected to significantly optimise productivity and reduce costs.
Commenting on the news Bolsover District Council Cabinet Member for Housing, Councillor Keith Bowman said:
"1st Touch came out on top after proactive networking, where we actively sought the opinions of other organisations at which the system was employed. One of the other advantages they had was the availability of additional modules to cover a number of different service areas such as Voids and Gas. This gave us the consistency of data and management control that we were looking for."
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Knowlsey chooses 1st Touch mobile to integrate with IBS Open Housing system 
Knowsley Housing Trust (KHT) is a progressive, not-for-profit, independent Housing Association, based in Knowsley, a vibrant and dynamic urban area of Merseyside, managing over 13,000 high quality homes at affordable rents. KHT has a range of housing stock which includes; houses, bungalows, sheltered housing schemes, as well as low rise and multi-storey accommodation. KHT's commercial arm, KHT Services, also provides maintenance services for other public sector organisations.
KHT has a mobile workforce of over two hundred and twenty operatives. The business case for mobilising the workforce was overwhelming. An earlier project to introduce mobile working had met with mixed success and there had been technical integration issues.
KHT decided to look at the marketplace for mobile working again and selected 1st Touch Mobile, a solution that was well proven in the Social Housing market.
Janet Daniels, Operational Director of Corporate Services at KHT is enthusiastic about the potential benefits this solution will bring to the organisation, commenting,
"We know from experience, that this can deliver a better level of service to our customers which is one of our key goals. Overall KHT expects to reap the rewards of reduced overall operating costs and increased productivity, with operatives being able to complete more jobs per day, travel less miles and provide dynamic data to the management team direct from the PDA."
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