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Thames Valley Housing chooses 1st Touch to speed up inspection times
Thames Valley Housing Association has chosen 1st Touch mobile technology for inspection operatives visiting its housing sites.
Inspection reports can now be submitted on site electronically, saving considerable time and raising efficiency levels. Thames Valley chose 1st Touch Mobile technology because it had worked well with other organisations known to them and had good customer references. In addition, 1st Touch had a tight integration with the Civica housing management system, which ensured that the new mobile solution would easily interface with their existing systems, whilst maintaining existing workign practices. Howard Dawson, Assistant Director of Housing says "Investing in mobile technology is an opportunity to improve further the way we deliver services to the residents. With 1st Touch, we can now send the data instantly from site to our customer service centre. This eliminates the two or three day gap with the previous paper based process.
"This gives us far more timely information on the quality performance of different sites and identifies more quickly where repairs or maintenance are needed.
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2010 Rotherham Ltd adopts 1st Touch Mobile for improved service delivery and value
2010 Rotherham is an Arm's Length Housing Management Organisation (ALMO), set up in 2005 by Rotherham Metropolitan Borough Council to manage, maintain and improve council homes in Rotherham and is responsible for the day-to-day management and maintenance of some 21,500 domestic and 350 commercial council-owned properties.
Three contractors, together with 2010 Rotherham, form the Rotherham Decent Homes Partnership to undertake the surveying, securing and refurbishment works required to bring the housing stock to decency standards. At the same time, the organisation is committed to delivering recognisable value for money and delivering a high level of service to tenants. As a first step to greater cost-efficiency in service delivery and to improve its environmental credentials, 2010 Rotherham began to look for alternative solutions for processing its annual 130,000 work orders - which required an astonishing 1.5 million paper-based transactions a year. They took a look at several potential mobile solutions, but were particularly impressed by 1st Touch. The product met, and in some cases, exceeded their criteria. read more |
