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Newsletter September 2009

Greetings!

By September most organizations are well into a planning process that is both time-consuming and stressful. Strangely it is a time of much dread and not much creativity.
 
Planning typically opens with a review of how the current year is going financially.  This is often more a drag than a help to the task at hand.  Numbers become the focus for discussion.  When the year is difficult as it is now, looking at financials induces anxiety and creates a mindset that restricts any openness to consider new potential.
 
Let's not forget either that financials are about the past. As Low and Kalafut remark in their book Invisible Advantage (see below) "too many businesspeople still run their company by looking in the rear-view mirror."
 
Finally, planning typically involves numerous back-and-forth meetings that everyone perceives as very unproductive.  In truth an organization is much better served by engaging in an open management process for a couple of intense days than by repeating short meetings over a period of months; meetings that keep scratching the same surface without finding new ground.
 
There is plenty of evidence that first creating new team dynamics allows for results in a matter of days.  We will explore here a few key aspects of how to prepare for this kind of rapid change.
 
Sincerely,
 
Alain Bolea
 
Don't Let Fear Run Your Business
Get Help!
  
Do you feel anxious about your business?  If your honest answer is 'yes', you probably also feel stuck about what to do next.  We have all experienced how intense worry can prevent us from thinking clearly, getting new ideas and seeing opportunities.
 
Nothing surprising about that; brain research tells us that fear prevents access to higher thinking.  The problem is that one cannot will oneself out of fear.  It is a reaction that is triggered automatically when we observe or experience things that are out of our control.  As fear grips us, what has triggered it becomes the only reality we can see.  We obsess about it: we worry about it all day long and it keeps us awake at night.
 
If you lead a business, rehashing the same problem is not helpful.  It is downright toxic.  It does not help resolve issues and it eventually saps your energy.  Do nothing different and both wealth and health suffer.
 
The personal solution may lead you to seek your physician's advice for help with anxiety.  The business solution, however, is to regain a sense of control over the business situation.
 
How do you regain control in an economy where most business leaders feel they have none? Doesn't the economy need to get fixed first?  Certainly economic recovery would help everyone's numbers, yet studies on successful businesses point to other possibilities.  (See article: Focus on What You Don't See.)
 
What are called business "intangibles," that is what is not captured in the financial numbers, contribute at least as much to future success as any reality measured in the profit/loss statement or the balance sheet.
 
What does that mean in practical terms?  It means that even when financial numbers don't look good, plenty can be done to build success in the future.  So priority number one is to map out a clear picture of the tangible and intangible aspects of your business.  Although this is rarely done if ever, it quickly reveals where the potential for action exists.  At the risk of sounding self-serving, it is easier to do this with a management coach that helps you gain a new perspective on your business reality. (One or two hours is usually enough.)
 
Once you, as leader, get clarity, focus on the following three steps to bring your team around:
1. Create common ground among everyone in your team.
2. Set the team to work together with you to uncover the potential of the business as it is now.
3. Allow the commitments to action to flow naturally from this common work.
You can change your business reality from fear to action in a couple of weeks by focusing everyone on what really matters and rekindling the energy of all involved.
Focus More on What You Don't See

In their book Intangible Advantage, Low and Kalafut examine how intangibles, i.e. what is not measured in the financials, have an ever growing importance in the valuation of businesses.  Their statistics are stunning:  while in traditional manufacturing, intangibles already contribute up to 50% of the companies' valuation, in a sector like telecommunications where change occurs faster, intangibles explain 85% of valuation.

The authors conclude that we are out of the Information Economy into an "Intangibles" Economy where 12 intangibles drive performance.  What strikes me as particularly interesting in their research is that behind these success factors is the basic reality that performance is created by how well individuals interact within the organization and with the outside, and whether they can operate at their full potential.

Implications for leaders are enormous:  mission, culture, ethics ... are no longer just a "nice" thing; they are the core of sound management.  Leaders need to bring these concerns into their planning, strategies and operations.
In This Issue
Don't Let Fear Run Your Business
Focus on What You Don't See
Facing Performance Reality
What Happened to GM?
Facing Performance Reality...Together
Organizations that struggle then recover often have a similar experience: how easy it was for leaders and employees to discover better solutions once they faced the total reality of their situation together.  The insight feels all the stronger when it follows a long period of indecision and conflict  around what to do and how to do it. 

Somehow, it's only when everyone gets involved and all viewpoints are genuinely considered- including the hard, impersonal facts along with the soft, subjective interpretations - that the organization as a whole comes out the other side.  Everyone is then clear about what needs to happen next and committed to carrying out their part because they now understand how it will make a difference. 

The hard truth these stories tell is that only when organizations are in pain long enough are they willing to make the upfront time investment.
 
Before that, leaders hope to find the performance solution by calling short issue-focused special meetings.  Instead of the expected quick resolution, problems typically become ingrained over the following months.  Meetings replay themselves, restating what is not working and retriggering the same negative feelings: blame, defensiveness, overwhelm. 
 
In the absence of a solution, the belief settles in that there is little hope for improvement.  Give it more time and the common mindset soon turns to cynicism.
 
It is high time then to get the team together and to listen to all, from the naysayer to the Pollyanna.  When deep listening happens, change occurs: even those considered 'outsiders' end up playing key roles in building the way forward.  The way forward that eluded everyone before becomes self-evident once it has been found.

Facing reality must enable one common reality to take hold with the entire workforce, from which to generate new options, and motivate everyone to take new actions.

What seemed impossible becomes possible.
 
Scott Brumburgh
What Happened to General Motors?
 
Many of you enjoyed this article that explores how GM failed at aligning leadership, strategy, culture and process.
 
In case you missed our July/August issue, click here to jump directly to it.
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