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In This Issue
Employee Spotlight: Will Gundao
Engaged, but Not Always Satisfied
New-Survey-Reduction of Medication
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Private Eyes, Inc.
July 2010 Newsletter


Sandra James
Happy Independence Day!!!

We are very proud to announce the launch of our new website later this month. A new and still user friendly website, to better serve our clientele's needs!
As we move into summer, life at Private Eyes ramps up for a busy hiring season. Summer employments are at their peak. Nevertheless, here at Private Eyes, Inc. we are even more committed to turnaround time and accuracy of all reports that pass through our doors.

Keeping employees satisfied in their job can be difficult at times; however, hiring the right person for the job is essential. An employee with a passion for their position and company leads to long term satisfied employee. Read more in Nancy Davis' article, "Engaged, but not Always Satisfied."

The importance of verifying certification/licenses is reiterated by PTCB in the second article. The margin of error is dramatically reduced by hiring certified employees.

This month's Employee Spotlight in on Will Gundao, one of our key team members. Will is an outstanding example of Private Eyes commitment to superior customer service!

Employee Spotlight

Will Gundao is being featured this month for his dedication and hard work here at Private Eyes, Inc. His positive attitude keeps everybody around him up beat and cheerful. Will has a degree in Criminal Justice and works with our criminal division. When asked about what his favorite part of his job is, he stated "the job is always changing; every report is different and is a case by case basis. There is never a dull moment at Private Eyes, Inc, there is always something different waiting on my desk when I return!"

Engaged, but Not Always Satisfied
6/29/2010  By Nancy M. Davis
SAN DIEGO-Knowing the difference between employee satisfaction and employee engagement-and acting on those differences-can make a profound impact on customer satisfaction scores, quality ratings and financial results for employers, said Benjamin Schneider, senior research fellow at Valtera Corp. in La Jolla, Calif.

Schneider, recipient of the Society for Human Resource Management's (SHRM's) 2009 Michael R. Losey Human Resource Research Award, defines engagement in terms of employees' feelings and behavior. Engaged employees might report feeling focused and intensely involved in the work they do. They are enthusiastic and have a sense of urgency. Schneider defines engaged behavior as persistent, proactive and adaptive in ways that expand the job roles as necessary. Engaged employees go beyond job descriptions in, for example, service delivery or innovation.

Schneider, speaking before members of SHRM's Special Expertise Panels on June 27, 2010 in conjunction with SHRM's Annual Conference, defined what engagement is not: "It's not getting more work out of people for less pay. We're not talking about more work; it's the approach to work.

For the full article, click here.

New Survey-Reduction of Medication Errors Associated with Pharmacy Technician Certification
81 percent of pharmacists agree that CPhTs play a role in reducing medication errors.

by Margo Fuerst, PTCB
Medical People

WASHINGTON, DC-Results from a recent Pharmacy Technician Certification Board (PTCB) sponsored survey find that lead pharmacists perceive pharmacy technician certification as an essential component in reducing medication errors, ensuring patient safety, and increasing positive health outcomes.  The results, unveiled at the American Pharmacists Association (APhA) Annual Meeting in March 2010 by researcher Shane Desselle, R.Ph, PhD, FAPhA, Associate Dean for Tulsa Programs, Chair, and Professor of the Department of Pharmacy: Clinical and Administrative Sciences at University of Oklahoma College of Pharmacy, were gathered from a random sample of over 3,250 pharmacists serving in a variety of practice settings across the United States.

 "The data show that the majority of pharmacists-in fact, over 80 percent of those surveyed-agree that pharmacy technician certification is associated with a reduction in medication errors," said Melissa Murer Corrigan, R.Ph., Executive Director and CEO of PTCB.  "This survey provides the data to support something we have known for years but are now able to quantify: Well-trained and PTCB certified pharmacy technicians make a positive impact on patient care."

For the full article, click here.

Visit PTCB online at

Sandra James
President, CEO
Private Eyes, Inc.