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| Private Eyes, Inc.
July 2010 Newsletter |
Greetings!
 Happy Independence
Day!!!
We are very proud to announce the launch of our new website later this month. A
new and still user friendly website, to better serve our clientele's needs!
As we move into summer, life at Private Eyes ramps up for a busy hiring season.
Summer employments are at their peak. Nevertheless, here at Private Eyes, Inc.
we are even more committed to turnaround time and accuracy of all reports that
pass through our doors.
Keeping employees satisfied in their job can be difficult at times; however, hiring
the right person for the job is essential. An employee with a passion for their
position and company leads to long term satisfied employee. Read more in Nancy Davis'
article, "Engaged, but not Always Satisfied."
The importance of verifying certification/licenses is reiterated by PTCB in the
second article. The margin of error is dramatically reduced by hiring certified
employees.
This month's Employee Spotlight in on Will Gundao, one of our key team members. Will is an outstanding example of Private Eyes commitment to superior customer
service!
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Employee Spotlight
 Will Gundao is being
featured this month for his dedication and hard work here at Private Eyes, Inc.
His positive attitude keeps everybody around him up beat and cheerful. Will has
a degree in Criminal Justice and works with our criminal division. When
asked about what his favorite part of his job is, he stated "the job is
always changing; every report is different and is a case by case basis. There
is never a dull moment at Private Eyes, Inc, there is always something
different waiting on my desk when I return!"
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Engaged, but Not Always Satisfied
6/29/2010
By Nancy M. Davis
 SAN DIEGO-Knowing the difference between employee satisfaction
and employee engagement-and acting on those differences-can make a
profound impact on customer satisfaction scores, quality ratings and
financial results for employers, said Benjamin Schneider, senior
research fellow at Valtera Corp. in La Jolla, Calif.
Schneider, recipient of the Society for Human Resource
Management's (SHRM's) 2009 Michael R. Losey Human Resource Research
Award, defines engagement in terms of employees' feelings and behavior.
Engaged employees might report feeling focused and intensely involved in
the work they do. They are enthusiastic and have a sense of urgency.
Schneider defines engaged behavior as persistent, proactive and adaptive
in ways that expand the job roles as necessary. Engaged employees go
beyond job descriptions in, for example, service delivery or innovation. Schneider, speaking before members of SHRM's Special Expertise
Panels on June 27, 2010 in conjunction with SHRM's Annual Conference,
defined what engagement is not: "It's not getting more work out of
people for less pay. We're not talking about more work; it's the
approach to work. For the full article, click here. |
New Survey-Reduction of Medication
Errors Associated with Pharmacy Technician Certification
81 percent of pharmacists agree that CPhTs play
a role in reducing medication errors.
by Margo Fuerst, PTCB 
WASHINGTON, DC-Results from a recent
Pharmacy Technician Certification Board (PTCB) sponsored survey find that lead
pharmacists perceive pharmacy technician certification as an essential component
in reducing medication errors, ensuring patient safety, and increasing positive
health outcomes. The results, unveiled at the American Pharmacists Association
(APhA) Annual Meeting in March 2010 by researcher Shane Desselle, R.Ph, PhD, FAPhA,
Associate Dean for Tulsa Programs, Chair, and Professor of the Department of Pharmacy:
Clinical and Administrative Sciences at University of Oklahoma College of Pharmacy,
were gathered from a random sample of over 3,250 pharmacists serving in a variety
of practice settings across the United States.
"The data show that the majority of pharmacists-in fact,
over 80 percent of those surveyed-agree that pharmacy technician certification
is associated with a reduction in medication errors," said Melissa Murer Corrigan,
R.Ph., Executive Director and CEO of PTCB. "This survey provides the data
to support something we have known for years but are now able to quantify: Well-trained
and PTCB certified pharmacy technicians make a positive impact on patient care."
For the full article, click here.
Visit PTCB online
at www.ptcb.org.
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Sincerely,
Sandra James
President, CEO
Private Eyes, Inc.
877-292-3331
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