| Upcoming Events |
Register for our webcast on the The People Side of Lean - May 22nd
Summer 2008 Downtown Education Center computer courses start in June. See schedule for limited time offer.
Lean Enterprise Seminar June 12, Making Managers Lean Champions
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| Quote of the Month |
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The world we have created is a product of our thinking; it cannot be changed without changing our thinking.
- Albert Einstein |
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Fun Company News |
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A start-up company making rubber bands had to stretch their budget, but they managed to hold things together.
The guy fired from the orange juice factory had a lack of concentration.
The president of a ladder manufacturer had to step down. | |
| Greetings!
Welcome to "Just Add Value," the newsletter of the Center for Business, Industry & Labor of St. Louis Community College.
This issue talks about the people side of lean, as well as how to "5S" your inbox. Also check out some of our upcoming events such as the live webcast on the people side of lean, the launch of our new training products in customer service and the new Microsoft courses such as Window Server 2008, SharePoint Services 3.0 and CRM 3.0.
We hope to see you at these events! |
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The Human Side of Lean
Did you know that less than 30% of companies that start the implementation of Lean processes actually succeed? This is primarily due to a fundamental misunderstanding of what is at the heart of Lean. It is not tools like 5S, Value Stream Mapping, or Six Sigma. Instead, the heart of Lean is the set of beliefs about human beings and human behavior. These beliefs stand in marked contrast to many of the beliefs that guide the behavior of today's managers and supervisors. Here are the beliefs that guide a successful Lean transformation - or any workplace initiative, for that matter:
Basic Lean Beliefs
- The customer's needs are critical. If you don't respond to the customer, you lose the customer and the business.
Read on. . . |
People Side of Lean Live Webcast
Do these beliefs correspond with your own beliefs? Are managers and supervisors in your organization guided by these beliefs?
Please join us on Thursday, May 22nd at 11:00 am for a Live Webcast focused on these questions.
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5S Your Inbox
 In 2007, the average corporate email user received 126 messages a day. Workers are now spending 26% of their day managing email. In contrast, a Wall Street Journal reader's poll found that 79% of responders said that less than half of their emails are valuable. So we're spending a lot of time reading things that aren't important. What a waste!
The real solution -- the Lean solution -- is to reduce the volume of email that you're generating and receiving in the first place. Here are a few tips:
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 A Special Invitation
The New World of Customer Service
The Center of Business, Industry & Labor of St. Louis Community College invites you to join us for the launch of our innovative customer service training program.
Great networking, door prizes & appetizers!
Come and learn what our new program can do for your organization.
Date: May 29, 2008
Time: 5pm-7pm
Location: Omni Majestic Hotel
1019 Pine Street, St. Louis, MO 63101
We hope to see you there! | |
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Thanks for reading. We hope this newsletter added value to your day, and maybe even gave you a laugh. Email Shayna with your comments and suggestions for future newsletters. This is your newsletter, so tell us what you'd like to see.
Sincerely,
The CBIL "Just Add Value" Team
Center for Business, Industry & Labor
St. Louis Community College |
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