Bay Lakes Information Systems 
Bay Lakes Information Systems, LLC Newsletter
New Guest Services & Charges Screens
In This Issue
Setting Up Services
Adding a Service
Viewing Services
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Greetings!

There is a new look to the guest services & guest charges screens.  These screens have the same functionality, but with an updated look that we feel you'll really like.
 
Guest services and charges are very similar in functionality.  We will only be using services in this email.
Setting Up Services
 
Whether you're setting up your services for the first time or just want to edit your current ones, you will need to go to Utilities, Configuration, General Information, and finally the Charges tab.

General Information - Charges Tab

Before adding or editing your services, you need to decide whether you would like to offer these same items as a store sale.  If you want to sell them as store sales, or if you would like to track inventory, you need to check the box next to Store sales same as services.  Once you have determined this, you are ready to set up your services.  Learn more about inventory.
 
To set up or edit your services, click the Edit Services button.

List of Services

This window lists all of your guest or account services.  If you choose to edit an item, you can either double click it, or single click it to highlight that line and click Edit Item.  Click Add Item to include additional services to the list.  You will get a number of different options for that particular service.
 
Add/Edit ServicesThese options appear on the left side of the window.  To start, fill in the item description.  The cost field is optional.  If you choose to fill in the field, it will automatically display the cost when applying it to a reservation; it will otherwise show a cost of $0. 
 
There are five different tax options:
  1. User Defined:  You will be able to change the taxes when charging it to a reservation.
  2. Taxable:  Includes state, county, city & service taxes.
  3. Non-Taxable:  No taxes will be calculated
  4. Tax Included:  State, county, city & service taxes will be taken off the cost.
  5. Tax & Rm Tax:  Includes state, county, city, service & room taxes.

Filling in the general ledger credit & debit fields will allow Lodgical to display reports with the correct account number associated to the item(s).

If you use the point-of-sale software, you can fill in the UPC number into the next field.  Lodgical will then charge the correct item simply by scanning the UPC.  Learn more about our point-of-sale software.
 
The group field will tell Lodgical which items can be grouped together.  For instance, you can identify all of your sweatshirts & t-shirts with the group "apparel", while grouping beach balls & canoe rentals under "entertainment".
 
The phone number field allows your housekeepers to make a charge to the reservation simply by dialing this number from the room phone.
 
Remember to save your changes.
Adding to a Reservation or Account
 
If you do not have any services associated to the reservation, you will be brought right to the "Add Service" window.  This window has a similar look and feel.

Add Guest Service

As you can see from the image above, by choosing the guest service, the tax choice is automatically picked and I am unable to select a different option.  Also, the cost field is pre-filled as well.  Click save when finished.
 
If there are additional people added to this reservation through the Detailed Guest Information screen, you will be able to choose which person to associate  the charge to.  By clicking the drop down box next to "Additional Person", you will be presented with a list of names staying in the room.  Each guest will be able to pay for their own charges in the pay screen.

Additional Person Pay Screen

Viewing Services

If you currently have services placed on this reservation, clicking the Guest Service button will display the list of items. 

View Guest Services

To edit a guest service, simply double click on the appropriate one.  You will be brought to the same screen you viewed when adding the service.  It is from this window you will be able to remove the service by clicking the appropriate button.
There have been a lot of question as to when to use services, charges & financial adjustments.  As a general rule, you should use services before the reservation, charges during the reservation, and financial adjustments after the check out date.
Sincerely,
 
Bay Lakes Information Systems, LLC
Lodgical Support Team
Bay Lakes Information Systems, LLC 
920.746.0606