E-PASS Questions:
(407) 823-7277
Service Centers:
8919 West Colonial Drive
762 South Goldenrod Road
Monday-Friday: 8 AM-6 PM
Saturday: 9 AM-1 PM
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YOU TELL US
What do you want to hear about in
this newsletter? We're open to content ideas! The system map above was a suggestion by a reader and it's one of the most clicked links every month!
Just hit "REPLY" on this email and
share your thoughts!
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SHARING OUR STORY
Want to know more about what our regional agency means for you? We'd love to come speak to your group. We're out in the community several times a month sharing the CFX story.
Email Alayna Curry or call her directly at (407) 690-5345 to set up a presentation!
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In the last month, CFX presented to the Cities of Umatilla and Apopka, the Retired Dentists Eating Organization, the Altamonte Springs Rotary Club and the Kissimmee Bay Rotary Club (pictured above).
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IN THE COMMUNITY
On Sunday, October 25 we'll also be at Festival Calle Orange in Downtown Orlando. Mention this newsletter article in person and get a free t-shirt (while supplies last).
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REGIONAL PUBLIC SCHOOL BUS REBATES
At our October meeting, the Board voted to approve a rebate program for public school buses in Orange, Seminole, Lake, Osceola, Volusia, Brevard and Polk Counties. Schools in these districts will receive a 99% rebate on tolls on our expressway system starting in February.
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PARTNER UPDATE:
I-4 ULTIMATE
Nighttime closures on Church Street under
I-4 will continue periodically until November 6. These closures, from Hughey Avenue to Garland Avenue, are necessary for bridge construction.
Access for pedestrians will be closed during these times as well. Pedestrians can use crosswalks under I-4 at Pine Street or South Street. Click here for more information.
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The final deadline to swap your E-PASS is Thursday, December 31. After that date, your battery-operated transponder will no longer work. Act now to receive your FREE E-PASS Portable or Mini. Don't forget to activate it before putting it into your vehicle. Instructions will come with your new device. Learn more here: CFXway.com/swap.
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Thank you for visiting us at the Altamonte Art, Craft and Wine Festival on September 26-27! We signed up new E-PASS customers and talked about our beltway discount on the 429, 417 and 414.
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To help alleviate traffic in East Orlando, CFX is studying the potential extension of 408 east to 520. Join us for our public kickoff meeting in the performing arts center of East River High School. The meeting will be an open house format, where attendees can learn more about the study and discuss the project with staff.
PUBLIC KICKOFF MEETING
Thursday, Oct. 22 | 5-7 PM
East River High School
650 East River Falcons Way
Orlando, FL 32833
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YOUR TOLL DOLLARS AT WORK
Last month, more than 150 community members came to the Wekiva Parkway pre-construction open house in Apopka. The CFX team answered questions about the project's progress and impact to the area.
Concrete piles are being driven by construction crews in Apopka for future bridges from the 429 Connector Road to Southfork Drive.
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FACES OF CFX
Evelyn works as an
E-PASS customer service representative. If you need assistance with your account, please call
(407) 823-7277.
How long have you been with the E-PASS team?
I've been with the team for 10 years. I started as a toll collector, transferred to the images department and now I'm in customer service helping drivers resolve missed tolls.
What's the most common customer issue you deal with at the call center?
I receive a lot of calls from cash drivers who didn't realize that they drove through the E-PASS only lanes. If you're paying with cash, make sure to stay to the right while driving through the toll plazas to avoid any unpaid toll notifications.
Remember: E-PASS costs an average of 23% less than paying with cash!
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E-PASS FOR OSCEOLA COUNTY
We currently collect the tolls on Osceola Parkway. Beginning in spring 2016, we will also collect the tolls on the Osceola County Expressway Authority's Poinciana Parkway. This new road will feature All Electronic Tolling (AET), so there will not be any cash plazas.
E-PASS can help you save money on tolls and our mini sticker is free for Osceola County residents (in addition to Orange, Lake, Seminole, Volusia, Brevard and Polk). Get yours at www.CFXsolution.com.
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