A client asks, "A candidate that my company is
considering for a sales position had a strong score on
a pre-employment sales assessment, was
impressive during the phone interview, and had
professional experience that would be a good match
for our company. During the in-person interview,
however, they gave such brief answers that it was
difficult to gauge whether or not to bring them back for
a second interview. What do you recommend in a
situation like this?"
Though a candidate who gives brief answers can be a
welcome respite from the candidate who gives long
winded replies, too much brevity can leave you
wondering about their fit for the position. You are right
to feel hesitant. The purpose of a face-to-face
interview is to see how the candidate presents
themselves and interacts with others. Would this
candidate give perfunctory responses to colleagues
and customers who would have the right to expect
acceptable answers to their inquiries?
A thoughtful, mature candidate should answer the
question that is posed to them in a direct and
forthright manner. Some answers will be briefer than
others, but in all cases the answer should fully cover
what the interviewer is trying to find out. An astute
candidate will sometimes ask, "Did I answer that
question to your satisfaction?"
Try this technique for handling this confusing
situation:
During the interview, give them time to settle in to the
process and don't judge them too harshly on the first
few questions. Sometimes, out of nervousness, a
well-meaning candidate can go on too long or be too
brief with their answers. If, after 6 or 7 questions, they
are not settling in and their answers are too short to
be satisfactory, resist the urge to ask one probing
question after another trying to elicit better responses.
It is not your responsibility to pull information out of
them.
Instead, I advise my clients to pause for a moment
and then saying the following, "your answers to my
questions are so brief that I am having a difficult time
getting the information that I need to determine
whether or not you are the right fit for our
organization." Then pause again and see what they
have to say. If they indicate that this is their interview
style or feel that they have answered the questions
appropriately, complete the remainder of the interview
professionally. Do not ask them back.
If, on the other hand, they apologize and express a
willingness to give more expansive answers, start the
interview over from the beginning. Their answers
should be noticeably longer and they should be
asking whether or not you found their responses to be
satisfactory.
A client of mine tried this technique and was told by
the prospective candidate that his career counselor
had told him to give very brief answers to the
questions that he was asked. The candidate
apologized for the difficulty this had caused and
offered to answer any and all questions over again.
My client thanked him for his candor, started the
interview again and eventually made him an offer of
employment.
Good salespeople are hard to find. If a candidate
seems to have great potential, try this technique
before you give up on them. They may be worth the
effort, as one of my clients discovered.