askON logo

askON staff bulletin

Spring 2015

2014-15: Transcripts Review

2014-15 was another great year for askON! As in previous years, most of our visitors were full-time students (84%). The scope of our reference questions ranged widely, from questions about student cards (16%) and other technical issues (12%), to those about library policies and operation (11%). With almost half of the questions we received, most of the help we gave was for research and assignment support (46%), such as helping students find the best databases for their subject, and helping them to construct appropriate search strategies. Congratulations to everyone on another great year!

Platform Migration Update

Although service continues with the LivePerson platform over the summer, migration to the new LibraryH3lp platform has already begun! Training sessions have been running smoothly, and the Transition Task Force is happy with the progress we've made so far.

With our new LibraryH3lp platform, askON is very excited to launch our new askON TEXT service alongside our chat service. Our new platform also means all of the various askON bits and pieces from the staff portal and chat service are brought together in one web-based console. Look in the sidebar of this newsletter for upcoming training sessions.

askON TEXT Launches September 2015!

With the launch of our new platform in the fall comes the launch of askON TEXT service! We think you will be happy with the seamless flow of chat and text questions in the LibraryH3lp web-based console.

TEXT NUMBERS

Colleges who participated in the 2013-14 TEXT pilot are keeping their same numbers, so many of the same marketing materials will apply.

A full list of partner numbers can be found here (login with your LH login).