Letter from the President

The Mitel User Group Annual General Meeting was held in Scottsdale, Arizona this year. We saw near-record attendance, with 90+ user group members and 50 Mitel attendees. Participants benefited from training sessions, product updates and presentations, as well as the opportunity to network with fellow customers and Mitel product support specialists and management.

 

In addition, the Aastra User Group met for their annual meeting, and ultimately voted to dissolve their organization. Members were encouraged to immediately join the Mitel User Group if they had not already done so. Former AUG members are a strong addition to our group, representing many enterprise-level Mitel customers, as well as being outspoken advocates for their chosen platforms.

 


The Board of Directors is also very pleased to announce the addition of 4 AUG board members to our ranks to give representation to users with former Aastra products(now Mitel products) Their involvement on the board will provide continuity between the two groups as we merge our respective history and cultures into a cohesive and powerful voice of the Mitel customer. 

 

At the same time, Mitel continues to move strongly forward with their vision of redefining their company for  

the future. It seems like every week brings us a new announcement of an acquisition or a partnership which makes Mitel an even stronger player in the communications industry.

 

Exciting times, and a great time to be a part of our group.

            

 

Best regards,

Jason Spainhour

President, Mitel User Group

Mitel 2 for 1 End User Self Study Training
Just announced at the AGM was a special promotion that is only available to Mitel User Group members!  Membership has its advantages!

 

When a Mitel User Group member purchases an end user self study training course at regular price through their channel partner or Mitel branch, Mitel Technical University will provide that user group member with a second end user self study course of equal or lesser value at no additional charge. 

For complete information and details Click this link

AGM Highlights

   
Mitel User Group's Conference and Annual General Meeting April 27 - 30, 2015 

This year's combined Mitel/Aastra User Group Conference and Annual General Meeting (AGM) was held at the Omni Scottsdale Resort & Spa at Montelucia in Arizona from April 27-30, 2015.

 

During this two and a half day program members attended various workshops and heard from Mitel executives about the latest on Mitel / Aastra's combined roadmap.

A highlight of the event was the Open Forum session with Mitel technical specialists. 
Members also had the opportunity to have a question and answer session with Mitel
executives in a panel discussion.

Most importantly everyone had the opportunity to network with fellow user group members in a relaxed and comfortable setting.
SIG (Special Interest Group) Webinars
We are working hard to put together topics for future webinars, so keep an eye on your email inbox for details on upcoming webinars. 

Be sure to send an email to [email protected] if there are any topics you would like to see covered in a future webinar.

Lets Get Social
MUG now has 1572 APPROVED MEMBERS  & still counting!

Facebook Likes = 183

Twitter Followers = 1338

  
TECH TIP(S)

Restoring phone settings back to factory default in the boot program:

  1. Unplug the phone until it goes dark, and press and hold the volume UP and volume DOWN arrow keys  at the same time and plug the phone back in.  Hold the UP and DOWN arrow keys until "NETWORK SETTINGS?" appears.

  2. Press NO until "TOOLS AND FEATURES?" appears on the display, and then press YE S.

  3. Press NO until "RESTORE DEFAULTS?" appears on the display, and then press YES. "STORE CHANGES?" appears on the display.

  4. Press YES. The factory defaults are restored and the phone reboots for the changes to take effect. One the date and time appear on the display, the phone is ready to be used again. 

 

 

From MITEL 
Martello Technologies
Martello Technologies, the leading provider of fault and performance management capabilities for Mitel business communications solutions, announced today that its MarWatch software now incMiVoice MX-ONEludes support for Mitel's call control platform for the large enterprise, MiVoice MX-ONE. Resellers of the  can now easily monitor and manage the performance of their customer's MiVoice MX-ONE telephony server and applications, with tools that detect and address problems on the network before they can impact the user.

Mitel in the News !  

Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves the customer experience: Mitel appoints Jane Brett to Head of Contact Centre sales in EMEA recognising the need for dedicated focus on one of company's strategic growth businesses. Jane Brett joins Mitel with over 18 years' experience in contact centres working with Fortune 500 / FTSE 250 companies around the globe. The appointment follows a retooling of Mitel's contact centre portfolio designed to meet growing demand for mobile, cloud and multimedia capabilities. 

   


 

MiVoice Business: Make the Move to IP Phones Promotion (ends Sept 30, 2015)

NOW IS THE TIME TO 'EVOLVE' YOUR MITEL COMMUNICATION SOLUTION!

If you're currently using Mitel digital telephones on your Mitel 3300 ICP, Mitel Communications Director or MiVoice Business communications solutions the time has come to make the move to MiVoice IP phones - and save money, as you do it, with this special offer!

 

Through this LIMITED TIME offer you can receive two-phones-for-the-price-of-one (of the same model type) with the purchase of 40 or more qualifying phones when you make the switch from Mitel digital telephones to MiVoice IP phones.  


 

New Mitel MiVoice Office 250 Bundle

Mitel is pleased to announce the release of MiVoice Office 250 bundles designed specifically for companies with 20 or fewer users. The MiVoice Office 250 Bundle enables customers to benefit from four Mitel handsets (value packages come with upgraded Mitel handset models) and a significant pricing reduction. MiVoice Office 250 Bundles include four MiVoice business phones & license. Take advantage of this comprehensive suite of embedded productivity applications today. Call your channel partner or Mitel sales representative for more details.


 

   




Sincerely,
 
Mitel User Group Board of Directors