Damien from HB wrote....
I had my Civic in for some mechanical work not too long ago. Once I was told how much the repairs were going to be I started doing some price shopping. I found the parts at an auto parts store for less. I still don't understand why you couldn't have just installed the cheaper parts I found?
When we repair your car we shop around to find the best price on quality parts. These parts have proven reliability and we are confident installing and guaranteeing them in your vehicle.
As you know we offer one of the best warranties out there: 24 months or 24,000 miles, whichever comes first on all non-friction parts. In partnership with our parts vendors we also have expanded that to include a nationwide 12 month warranty should anything fail while you are not in the state, or outside our designated service area.*
Many customers have been able to find parts at discount auto suppliers who carry similar warranties. These warranties from the discount auto parts stores cover the part, but do not reimburse you for the labor. So you may be saving on a part but if anything goes wrong, you will have to pay the labor again.
In addition, if you purchased a part on the Internet and it failed, you would have to return the old part and get a new one shipped to you. Not to mention the inconvenience of being with out your vehicle for additional days.
If you have a question contact me at email@example.com
*For details on our new nationwide 12 month warranty please see your service advisor.