This Month's Focus: Loan Servicing                              August 2013
In This Issue
Message from Greg
Pro & Cons of Servicing Loans In-House
Industry Report
Hindson's Hints
customer spotlight icon


Watch this video to hear Angela Wilkin of Consumer Finance Company talk about the cost benefit analysis of using NLS
News About Our Clients:

Several Nortridge Clients to Speak at Upcoming Opportunity Finance Network Conference






The Opportunity Finance Network Conference October 15-18 will have a number of subject experts sharing their knowledge with all attendees. 


Nortridge is proud to see some of its clients on the speaking roster.  Be sure to check them out if you're attending the conference.


Andrew Schlack

Director of Lending

Calvert Foundation


Rebecca Regan

President, Capital Markets

Housing Partnership Network


Nelly Rojas-Moreno

Chief Credit Officer

Accion Texas Inc.


To learn more about the conference, click here.




NLS User Breakfast at OFN Conference:

NLS Users are invited to join Kim Stempel for breakfast on Wednesday, Sept. 16 from 7:30 to 8:30 a.m.  Contact Kim for all the details.


NLS Users: 
Visit the


Upcoming Events

Plan to stop by our space at the exhibit hall


  Auto Finance Summit

October 14-16, 2013

Las Vegas


Opportunity Finance 

Network Conference

October 15-18, 2013



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Nortridge Software

Nortridge HQ 


2 South Pointe, Suite 250   |   Lake Forest, CA 92630   |   (800) 993-6227 

Goodbye Summer, Hello Fall 


Summer is quickly coming to a close.  I hope you took some time for fun with family and friends.  We've had a great summer here at Nortridge, and we're ready to move into fall with the release of NLS 4.7.3.  This release features

Merchant Partners credit card processing within NLS and via the borrower/customer portal, unattended scheduling of NACHA file creation, Nortridge MailSource functionality, and multi-currency support.


We'll also continue our effort to be a resource for all of you.  We hope you're enjoying Webinar Wednesdays, and we're excited to see so many clients joining us in the Nortridge Online Community.  If you haven't already joined, you can sign up here. Be sure to post your questions and comments and share your ideas with other NLS users.


This issue of our eNews includes a helpful article about the pros and cons of servicing loans in-house as well as an informative industry report about consumer lending.  Be sure to check them out.


Enjoy the rest of summer, and as always, I'd love to hear from you.  Please feel free to contact me any time.


Thank you,

Greg Hindson

President, Nortridge Software

The Pros and Cons of
Servicing Loans In-house
10 Questions Lenders Need to Ask Themselves   
By Judy McKee

Running a profitable lending business; especially one that is experiencing dramatic growth or a changing regulatory climate; can be a difficult task.


Often, one of the key dilemmas faced by the lending businesses is this: Should we spend time on lending and originating and outsource the servicing of the loans? Or, should we attempt to do both?


During my conversations with customers, I hear many reasons for both options. I encounter lenders looking for software in order to bring the servicing back in-house. The reasons vary. Some lenders simply do not trust the data and the reports they receive from third-party servicers. Or, they are concerned that they won't have the flexibility in what they can offer their customers, or the reports they receive. They may also believe they can save money by bringing it in-house.



Industry Profile: Consumer Lending


From: First Research


Report Overview:  

Companies in this industry make unsecured cash loans to consumers. Major companies include Advance America, Cash America, DFC Global, EZCORP, and Sallie Mae (all based in the US), as well as Provident Financial and Tesco Personal Finance (both based in the UK) and Orient Corporation (Japan).  


Consumer lending companies generally do business locally or within their country of origin, but globalization and greater access to the Internet are spurring companies to pursue international growth. Many US-based companies operate in Mexico, Canada, Europe, Australia, and the UK. Some companies operate online lending websites that can reach customers around the globe.  


The US consumer lending industry consists of about 3,500 companies with combined annual revenue of about $35 billion and is forecast to grow at a low rate over the next two years. Key challenges include increased regulation, persistently high unemployment, and slow growth in consumer spending.  


Read the full report...


NLS Tips N' Hints from Greg Hindson:

ASP Clients - How to Reset Your Passwords

Hindson's Hints icon


Instead of having to go through the trouble of contacting customer support when you forget your password, you are now able to reset it yourself using our online password reset tool. The first step is to register for this service here. Each person on your team will be able to reset their own password by  creating a security word and choosing an image.


Click here for a PDF with detailed instructions.  


Upcoming Topics 

Nortridge clients will receive invitations to each Webinar Wednesday session.  Be sure to register in advance. 
Save these dates!

September 4: New Feature! 

Nortridge MailSource - Document Printing and Mailing


September 18: Tips & Tricks

Super Simple Rule Processing


October 2: Tips & Tricks

Top 4 Uses of Custom Transaction Codes