Showing Appreciation

A distinguishing quality of top Fitness and Tennis Professionals is they have excellent people skills. One of several ways good leaders demonstrate interpersonal skills is by recognizing others which fulfills a basic need.

A great way to recognize others is simply say "thank you". In Dale Carnegie's famous book, How To Win Friends & Influence People, one of his main points is give honest sincere appreciation. Many people know this, yet when you observe behavior too often appreciation is not said nor shown.

Equitably recognize members who participate in programs with their names, photos and/or pictures on bulletin boards, newsletters or web sites independent of any achievements. Simply recognize people for being present!

If you have a seasonal program at the end of the term, have a lunch or banquet with the main focus to recognize and thank all participants. Of course you can present awards like sportsmanship, and the facility will benefit from food and beverage.

If you are a Fitness or Tennis Professional, sometimes go see your General Manager without any requests. Take a genuine interest in him/her and see how they are doing. So many times Managers are only approached with complaints or requests, and it is refreshing for them to hear other things.

Years back in Atlanta, I witnessed a large company having a "Vendor Appreciation Day". I liked the idea so much I progressed it to "Client Appreciation Month", and so every August we recognize our clients with simple gestures. Hence, you can use this idea from both perspectives.

While clubs are in the business of doing events for their members, I believe they should have a holiday party specifically for their staff and attended by the General Manager and/or President. A fun gift swapping game can be involved, yet gifts and bonuses aside, it is merely the thought of the event that really matters. 

On the other side, Professionals should acknowledge and thank their employer, Manager and Committee during the holidays and hopefully sometimes throughout the year. This does not mean you agree on everything, yet you acknowledge their worth and work.

Also, when you do not show appreciation others notice. In leisure services the real Professionals who advance and attract others know how to recognize people, show appreciation and say thank you.

Chris Hagman ACE, USPTA

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