Verona Utilities Special Notice Regarding Freezing Water Service Pipes
The City of Verona Water Utility is requesting that all customers immediately begin monitoring the temperature of the water entering their homes and businesses. This winter's abnormally cold weather has driven the frost to unusual depths, and it is possible that water service pipes may freeze.
Customers with relatively low amount of water usage are of special concern to the utility. This includes cul-de-sacs and dead-end streets. Also, if you are planning on an extended vacation resulting in little water consumption, we recommend that you contact the Water Utility.
The Water Utility encourages you to take periodic temperature readings of your water at the cold water faucet closest to the meter. This may be done by running water for a few moments, then letting the cold water run gently over a household thermometer for approximately 30 seconds. If the cold water temperature is less than 35 degrees Fahrenheit, please call the Verona Water Utility at 845-6695.
If you need to take the preventative measure of letting your water run continually, the following steps must be taken:
- Call the Water Utility at 845-6695. The Utility will recommend that you allow a pencil sized stream of water to run from the faucet continually until further notice.
- The Water Utility will adjust your next water bill so that you will pay only for the normal usage during this period and not for the water that is left running.
- The Water Utility will notify you when to stop running the water.
We appreciate your cooperation in helping ensure that your water service pipe doesn't freeze.