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HURRICANE SANDY SPECIAL REPORT
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Verizon Employees Continue Working Round-the-Clock to Restore Voice, Data, Internet and TV Services in Mid-Atlantic, Northeast
Verizon employees are in the field Sunday in a continued, comprehensive effort to reconnect voice and data communications, Internet and TV service to consumers, businesses and government clients. Another critical Verizon facility in lower Manhattan now is back in operation on backup power, after unprecedented flooding in the area. The company has restored backup power to five of these key facilities, which provide phone, Internet and TV services for consumers and small businesses in the area, as well as sophisticated data communications for financial services, other enterprises and government agencies. 
Verizon engineers and technicians continue to work round-the-clock to restore backup power to other flooded critical facilities in lower Manhattan and Queens in the absence of commercial power.
The utility company serving much of the New York City area late Saturday night revised its estimate for restoration of commercial power to lower Manhattan, pushing the date out to Friday, Nov. 9. This complicates Verizon's ability to get services back up and running at a couple of key facilities serving business clients.
Even as backup power is restored to these facilities, Verizon must also repair heavily damaged outside facilities to bring back service.
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Video: Restoring Services in Atlantic City
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Verizon employees restored service to thousands of customers Saturday in the Mid- Atlantic and Northeast, and Sunday they will continue to bring voice, Internet and TV back for more consumers, businesses and government clients. Crews continue to work round-the-clock in the hardest-hit New Jersey and New York region to restore services.
Focusing on Fuel; Supporting Emergency Responders, Communities:
Verizon continues to work with fuel suppliers and federal, state and local government officials to secure the fuel essential to keep generators and service vehicles running so Internet access and voice and data communications can continue to flow.
Verizon has deployed a number of vehicles and self-contained emergency inflatable air shelters from its disaster recovery fleet to assist local government, public-safety and emergency management agencies at locations in Brooklyn, Long Beach, Queens and Staten Island in New York, and Hazlet, Hoboken and Ortley Beach in New Jersey. These mobile stations provide organizations with communications, Internet, video capabilities in particularly hard-hit areas where such services may not currently be available.
Many Verizon FiOS and Verizon Wireless stores in the affected region are open to people who need to charge their wireless devices. Several Verizon Wireless mobile stores-on-wheels that have been moved into the hard-hit New Jersey and New York areas are also providing this service.
Customers can contact Verizon online at www.verizon.com/outage to report any wireline service-related issues; or call 1-800-VERIZON (1-800-837-4966). Please note that hold times will be longer than normal due to higher calling volumes. For prior Hurricane Sandy updates, click here.
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Verizon Satellite Solutions Group Asset Deployment in New Jersey Hurricane Sandy Impacted areas
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Verizon's Mobile Office Trailer ready to help out in Hoboken (Photo by Frank Conlon)
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Verizon Satellite Solutions Group (SSG) assets are being used by government agencies for administrative/Office of Emergency Management uses. Theses assets are not currently available as public calling stations.
Big Rig 1 - Emergency Mobile Communications Center - 53-foot facility which supports 24 work stations, VoIP phones, laptops, printer, mobile device charging station.
Address: Ortley Beach, NJ
Supporting Organization: Ocean County Office of Emergency Management
Verizon Mobile Command Center - 51-foot facility, 700 feet of inside work space including an Emergency Operations Center, 11 work stations, conference room, nine video feeds, weather station, 3 large screen TVs, Internet access on outside of rig for first responders/disaster workers
Address: Hazlet, NJ
Mobile Office Trailer 2 - 8 work stations which support VoIP phones, laptops, printer, charging station, TV with weather and news
Address: Hoboken, NJ
Supporting Org: Office of Emergency Management
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Verizon Wireless Deploys Specially Trained Team of Engineers and Technicians
Verizon has deployed specially trained team of engineers and technicians that comprises the Verizon Wireless dedicated national Crisis Response Team (or VCRT) to help government agencies, non-profit organizations, and emergency management teams stay connected to each other and all aspects of this unfolding crisis. VCRT provides support for all these vital services:- Back-up voice/data coverage
- Equipment/network support
- Live support line to request help 24x7
- Best-in-class customer support
- Routing of appropriate requests to Law Enforcement Resource Team (LERT)
- One phone number to call in a crisis situation
Because VCRT aligns all our network, operations, and account services and support into a single team, you need to make only one call to get this ready-to-deploy source working for you. The VCRT telephone number is (800) 981-9558 and is monitored 24x7x365
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Verizon Foundation Pledges $1.2 Million to Provide Relief to Hurricane Sandy Victims
The Verizon Foundation will match $1 million being raised by customers through the Verizon Text to Donate program to the American Red Cross to help provide immediate relief to those impacted by Hurricane Sandy.
 Verizon Wireless customers can make a $10 donation by texting REDCROSS to 90999. To provide additional relief, the Verizon Foundation is also donating $200,000 to nonprofit agencies in New Jersey and New York that are assisting with local efforts. In addition, the foundation is providing a 2-to-1 match of employee online donations to the Red Cross and the Salvation Army. "Our hearts go to those impacted by this disaster, and we are leveraging our resources to help mend communities." said Rose Stuckey Kirk, president of the Verizon Foundation. "From our employees who are working round-the-clock to reconnect our customers, to our support of national and local relief agencies, we are committed to supporting our communities, especially in times of crisis." Text messaging fees will be waived, and 100 percent of each donation goes directly to the American Red Cross. Verizon Wireless customers who pay monthly bills will see their donations on the next regular monthly bill. For customers using the company's prepaid services, donations will be taken from customers' prepaid balances. |
American Red Cross and FEMA Relief Locations
The American Red Cross has established a number of fixed locations throughout New Jersey to distribute food, water, blankets, snacks and cold weather gear.
 Highlands Elementary School, 360 Navesink Avenue, Highlands, NJ Belmar Municipal Building, 601 Main Street, Belmar, NJ
Long Branch EOC, Union and 3rd Avenue
Long Branch, NJ
Church of Precious Blood, 72 Riverdale Avenue
Monmouth Beach, NJ
Convention Center,1 Convention Blvd, Atlantic City, NJ
Union Beach Hall, 650 Poole Avenue, Keyport, NJ
FEMA
The Federal Emergency Management Agency has established a Disaster Recovery Center in Brick. Applicants may go for information about FEMA or other disaster assistance programs, or for questions related to your case.
Location: Drum Point Road Elementary School Parking Lot, 41 Drum Point Road, Brick
Hours of Operation: 8 a.m. to 8 p.m. M-F; 10 a.m. to 6 p.m. Sat, Sun
Services: Information, Housing Assistance, Housing Services, Teleregistration, IRS Aging, Fax, Copy, Phone use, Crisis Counseling, Insurance, SBA Home Loan, DUA Web Registration, VA, SSA, ONA ,SBA Business Loan, USDA, Hazard Mitigation Volunteer Organization, HUD, Legal Referrals
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Verizon External Affairs is Here to Help
The Verizon External Affairs team is available to assist government officials. If you have any problems that need immediate assistance, please feel free to email the representative in your county.
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Mark Bocchieri
Bergen, Hudson, Essex, Passaic, Morris, Union, Sussex
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Jennifer Young
Burlington, Camden, Gloucester Salem, Cumberland, Cape May, Atlantic
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John Szeliga
Middlesex, Monmouth, Ocean, Mercer, Somerset, Hunterdon, Warren
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Verizon in the News | |
Hurricane Sandy Delivers 'Another Catastrophe' To Verizon's Home, Complicating Network Repairs
 The water came rushing through the lobby, crashing against doors, shattering windows and scattering sandbags meant to stop it. Then, it cascaded down the stairs and flooded the underground cable vault, soaking tangled wires that deliver phone and Internet service to customers across the region.
"It was churning like crazy. You can see the line here," Chris Levendos, Verizon's executive director of national operations, said Saturday, pointing to a 4-foot-high water mark left on the lobby wall. "It was finding all sorts of ways to get into the building."
Heavy flooding this week at Verizon's headquarters in lower Manhattan -- a critical node of its network infrastructure -- has begun to subside, but the company's effort to repair damaged network equipment and restore service to customers after Hurricane Sandy continues.
On Saturday morning, pumps sucked thousands of gallons of salt water from the building's basement and spewed it into the street. A roaring 2-megawatt generator kept Verizon's underground network of switches running until power was restored. |
Cell phone service spotty, but Verizon Wireless says it's working on it
 Cell phone service in Hudson County and North Jersey has been spotty since Hurricane Sandy tore through the region Monday night. Whether it's dropped calls, poor signal strength, bad reception or long waits to get Internet access on smart phones, customers have become increasingly frustrated with their providers this week.
Some AT&T customers have reported that they have little or no service on their cell phones. AT&T officials did not return calls for comment.
Verizon Wireless officials say the company is working hard to restore service to its customers.
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