Minnesota Municipal Beverage Association Newsletter
(June 19, 2016 - June 25, 2016)
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for the
As I See It...

Bryant H. McGill stated; " One of the most sincere signs of respect is actually listening to what others have to say."
 
If this is true, MMBA is an organization that is truly respected at a local, national and international level.

Peopl are observing as to how we act and listening to what we have to say!

"How do we know this," you ask?
 
Well at the local level, Sunday Sales would not have been defeated had it not been for the respect and relationships our organization and members have with their legislators.

For the most part, our legislators rely on our managers as their local experts regarding alcohol policy.

They listen to what you have to say, all you have to do is communicate with them.

These types of relationships are extremely critical.

Even if you don't have your legislators vote this time, you at least have their ear and their respect.

So yes, the MMBA and our managers are respected at the local level.
 
Nationally, our association is well respected in the liquor industry as well.

In attendance at the most recent MMBA conference was Store Manager, Tom Atkinson from Kotzebue, Alaska.

His city has embarked on starting up the first municipal liquor operation in the state of Alaska.

Tom made the trip to Minnesota to learn about how we operate and is now looking to opening up an on-sale location to complement their off-sale operation.
 
In addition, our Board Members routinely attend the Annual NABCA Conferences and our Executive Director, Paul Kaspszak is routinely featured as a keynote feature at these events.

NABCA stands for National Alcohol Beverage Control Association and is the association that represents states that control alcohol through government agencies, whether it is through the wholesale or retail level.

Paul's most recent seminar was on providing community value.
 
What our association has been communicating and practicing for so long is proving to be a benefit for others to follow.
 
Lastly, as an association, and as retailers we are being watched at both a national and International level.

The manner in which we promote control and responsibility, our ability to operate businesses at an efficient level, and the value we bring to our communities are being watched and duplicated around the nation and around the globe.
 
How do we know?

Because we have been there, done that.

As well as a call from a Canadian retailer today who had questions on how we operate.

People and other retailers are listening to us, and they respect us.

Brenda Visnovec
Lakeville
Buffalo Lake Name Change

With the increase in their food business, Buffalo Lake officials decided to change the name of their municipal liquor facility.

Buffalo Lake Liquor is now The Buffalo Range, including a new logo.
Yeah, Good Help is Hard to Find

Last week, Paynesville Liquor manager Bill Ludwig wrote about the poor customer service he received during a recent road trip.

Here is a recap of his three stops on the way to Ely:

Our first stop was for fuel.

While paying I asked the grumpy looking cashier "How's it going today?

He grumbled "Just another crappy day at work!"

I replied "Maybe customer service isn't the best place for you."

At our Lunch stop at KFC, my friends orders were taken very quickly.

As I made my way to the counter, the cashier walked away like she didn't even see me (I didn't even have camo on, it was a bright orange shirt).

I watched her fill drive through orders for approximately 10 minutes.

Finally she noticed me and asked "Do you want something?"

I paused and chose my words carefully

"Do you sell chicken? Here's your sign!!"

Our last stop was at a liquor store (not city owned).

My friend and I shopped for several minutes and were never greeted.

Even the employee who walked next to us with a cart of beer ignored us.

When I got to the checkout counter, the cashier without making eye contact or smiling asked "Is that it."

I couldn't resist any longer.

With a big ole smile I slapped the counter and said "How are you doing today!!"

He looked at me like I was crazy, then he started laughing.

I pointed at his smile and said "That's what customers want to see!"

After I left he asked my friend "What's with that guy?"(No comments please!).  

In response to the article, MMBA Conference presenter Tom Shay sent the following note:

Paul,

I'll throw a quick response to Bill's experience; one that many of us have way too often.
 
With each of the scenarios, answer these two questions; "What is the employee's incentive to do a good job?" and "What is the employee's penalty if they do not do a good job?"
 
My expectation is the answer to both questions is, "None."
 
At that point you have to look at the manager, and you have your answer.
 
And in the same tone as Bill, when I have spoken to the manager about such an experience, I usually get a response of, "Yeah, good help is hard to find."
 
And to that same manager I respond, "Yeah, I bet that is what YOUR boss is thinking."


It is a common sentence that knowledge is power.


But who hath duly considered or set forth the power of ignorance?

Knowledge slowly builds up what ignorance in an hour pulls down.


Future Dates to Remember


2017 MMBA
Annual Conference


April 29 - May 2, 2017
Ask A Director

Gary Buysse
Rogers
763-428-0163

Cathy Pletta
Kasson
507-634-7618
  
Bill Ludwig
Paynesville
320-250-3325
  
Nancy Raines
Longville
218-363-3249 
  
John Jacobi
Isanti
763-444-5063

Nanette Serbus
Olivia
320-523-2730

Steve Grausam
Edina
952-903-5732

Chris Arnold
Bagley
218-694-2542
E-Mail Me

Tom Agnes
Brooklyn Center
763-549-3710
Brenda Visnovec
Lakeville 
952-985-4901
 
Bridgitte Konrad
North Branch
651-674-8113

 Karissa Kurth
Buffalo Lake
320-833-2321
 
Paul Kaspszak
MMBA
763-572-0222
1-866-938-3925
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Contact Gary Buysse at:

763-428-0164

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I survived a terrorist attack.
Here's what I learned

Gill Hicks's story is one of compassion and humanity, emerging from the ashes of chaos and hate.

A survivor of the London terrorist bombings on July 7, 2005, she shares her story of the events of that day - and the profound lessons that came as she learned how to live on.

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Let the Trucker Sleep
Clock
After driving for about six hours, a trucker decides to pull over and sleep for a little while.

As soon as he falls asleep, he is awoken by some knocks on the door of the cab.

"Can you tell me the time, please?" asks a jogger.

"Yeah, it's 4:30," answers the trucker. He falls asleep again, but he is awoken again by another jogger who wants to know the time.

"It's 4:40!" yells the trucker. Deciding to really try to sleep a little, he writes on a piece of paper: I DON'T KNOW THE TIME. He sticks the paper in his windshield.

But he is awoken again. 'It's 5:25," says another jogger.

 

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