Minnesota Municipal Beverage Association Newsletter
(February 7, 2016 - February 13, 2016)
 Click Here
for the
As I See It...
Customers
After our regional meetings this last fall, we decided to do the customer service training with Jim Langemo/ Delaney Consulting.

What a difference this has made for my staff and me!

I think we forget how to ask the right questions to our customers to meet their needs, what keeps them coming back, or worse yet why they leave and don't come back.

I know we all talk about why our customers shop our store, but do we really analyze what turns off our customers?

For the benefit of those of you not at any of the regional meetings last year, Jim Langemo presented an overview of how to "Deliver Great Customer Service".

My city decided to support this message in our community by hiring Jim to present his message to our staff.

Our management team looked at our strengths as leaders and applied our knowledge and expertise.

Knowing our strengths helps us develop our staff as well as look at what each managers' level of expertise when it comes to working well together and what product knowledge we each have.

Once we had our staff training I looked at an article from the Municipal Liquor Store magazine Click Here "Recognize What Turns off Your Customer".

One of the "People Turnoffs" in the list is one I decided to look into and the example was as follows, "Talking to another employee or allowing telephone interruptions while ignoring a customer."

I realized we didn't have a good policy regarding cell phone use by staff at our store.

The policy we have is a general policy used by all city staff and doesn't address the use of a cell phone at a place of business a.k.a. the liquor store.

Once I started watching video, I realized we had an issue with cell phone use in our store.

So I asked our wonderful executive director what we have out there for information or policies for cell phone use by bars/liquor stores.

Of course this was done a few years ago; he offered a great policy and survey monkey result addressing this same issue I was having.
 
So we have addressed this issue with our staff and have remedied a problem I didn't realize we had.

So now I refer you to an article written by one of our directors, Tom Agnes, again in the Municipal Liquor Store magazine Click Here "Employees #1 Asset & #1 Liability" and this made me look at my staff and ask the question; why aren't your employees working?

(There are 12 of them in the article).

We need to have policies for our staff, but we also need to give them the freedom to prove to us there creative abilities.

I have empowered my staff to do some of the tasks I was doing myself.

Thinking only I could do it, not realizing that some of them have already worked in retail and could for example "set a shelf or place a new item."

So to sum this up, delivering great customer service has a lot of factors involved.

You have to take a good look at what your staff is good at, and ask the question "do we as managers empower our staff?"

We must develop good policies to keep our staff as productive as we need them to be.

John Jacobi
Isanti Liquor
What is the Difference Between
Sales & Use Tax?
Taxes

A member recently asked:

What is the difference between sales and use tax?
 
The sales tax is imposed on retail transactions.

It applies to all retail sales of tangible personal property, and in some states services, in the state.

The use tax is imposed on consumers of tangible personal property that is used, consumed, or stored in this state.

Consumer's use tax applies to purchases from out-of-state vendors that are not required to collect tax on their sales.

Sales and Use tax generally applies to most leases of tangible personal property.

The sales tax and the use tax are "mutually exclusive", which means either sales tax or use tax applies to a single transaction, but not both.
City of Richfield Considers Rebuilding Liquor Store at 66th and Cedar
Construction

By Andrew Wig, SunCurrent

What began as a discussion about renovating the Richfield municipal liquor store at 66th Street and Cedar Avenue turned into talks over building a new shop altogether.

"I think we're not doing it right. I think we need a new store," Councilmember Tom Fitzhenry said when the proposed renovation came up at the Jan. 26 Richfield City Council meeting.

He had the support of others in the room to take time to consider building a new store.

"I think it makes sense to at least explore that path," City Manager Steve Devich said.

The council agreed to hold the proposal for an $825,000 upgrade to the 30-year-old liquor store in order to do so.

Fitzhenry, whose east side ward includes the liquor store, pointed to impending redevelopment of the area to support his stance.

"My thought is, we have to have the best looking liquor store over there," he said.

More than 500 apartment units in two separate developments are in the works for the area.

That redevelopment is scheduled to begin this year, notes a staff report to the council.

Fitzhenry also brought up the craft beer boom, contending it necessitates more retail space.

"That footprint is just too old," he said, adding that the office building directly to the west is for sale.

"We might look at adding that property or a portion of it."

A fresh build would take the place of a remodeling project that calls for a new roof, new entry and exit doors, numerous interior improvements such ceiling and flooring considerations, new sales counters and new exterior signage, among other improvements.

The renovation would also increase shelf space from 300 linear feet to 340, according to Liquor Operations Director Bill Fillmore.

There would be expanded cooler space, too, due to the proposed relocation of a break room and downsizing of the manager's office, he added.

But gaining even more room would help the store make more bulk purchases that would help it contend with a recently arriving giant in the Twin Cities liquor market, Total Wine.

That chain has a store not far from Richfield on the Edina-Bloomington border.

Still, Fillmore cautioned against going overboard in size as he invoked retailing principles.

The concern with a large store, he said, would be in stocking it with so much inventory that it can't be unloaded efficiently.

A smaller store forces managers to more carefully consider their merchandise selections, Fillmore said.

The Cedar Avenue location, which according to the staff report does the most business out of the city's four municipal liquor outlets, is a "very cost effective store" as it stands now, Devich said.

But aesthetics were on the mind of the council, considering how Richfield's east side is about to change.

"That whole area's gonna redevelop," Mayor Debbie Goettel said. "Putting a showcase store for craft beer sounds like a possibility we should explore."

Councilmember Edwina Garcia pictured the scene of gleaming new apartment buildings and accompanying developments standing next to a dated liquor store.

"It's gonna look kind of shabby in comparison with the other stuff that we do," Garcia said. "I think that's worth going back to the drawing board."

Although he supported exploring the option to build a new store, Councilmember Pat Elliott tempered the conversation.

"I would hesitate to say that $825,000 is gonna result in a shabby-looking building," he said.

Elliott referred to the 2013 renovation of the municipal liquor store at 64th Street and Lyndale Avenue and the impact that project made.

Upgrades there, which included a modernized interior with design features such as an exposed ceiling and polished concrete floor, can be credited for ongoing sales growth at the location, according to the staff report.
Two Harbors Position Opening
Jobs

The City of Two Harbors is seeking qualified applicants for the position of Liquor Store Manager.

Under the general direction of the City Administrator and Finance Director, the Liquor Store Manager is responsible for the operation of the liquor store in a manner which results in good customer service, sound business practices, financial success, and the controlled legal sale of alcohol in the community.

Minimum qualifications include:

a) graduation from high school or GED equivalent and

b) two-year associates degree in retail, business management, marketing or related field; and

c) three to five years management experience in a retail and/or off-sale liquor establishment or similar and

d) must be at least eighteen (18) years of age and

e) have knowledge of laws, rules and regulations pertaining to municipal liquor stores.

Experience with volume purchasing and inventory control are desired.

Applications and a position description, which includes a list of duties and responsibilities are available at City Hall, or online at
www.ci.two-harbors.mn.us.

Salary is $66,663/yr. determined by the 2016 Supervisory Employees Association Contract.

Submit a City application and resume by 4:30 p.m. on Friday, March 4, 2016 to:

City of Two Harbors
522 First Avenue
Two Harbors, MN 55616
Telephone: (218) 834-5631
Future Dates to Remember


Legislative Session Start

March 8, 2016

MMBA / MLBA
Legislative Day

March 22, 2016

Click Here for More Information
2016 MMBA Annual Conference

April 16 - 19, 2016
Arrowwood Resort

Legislative Session
End


May 23, 2106
Ask A Director

Gary Buysse
Rogers
763-428-0163

Cathy Pletta
Kasson
507-634-7618
  
Bill Ludwig
Paynesville
320-250-3325
  
Candice Woods
Hutchinson 
320-587-2762
  
John Jacobi
Isanti
763-444-5063

Michael Friesen
Hawley
218-483-4747

Steve Grausam
Edina
952-903-5732

Tom Agnes
Brooklyn Center
763-549-3710
Brenda Visnovec
Lakeville 
952-985-4901
 
Bridgitte Konrad
North Branch
651-674-8113

 Karissa Kurth
Buffalo Lake
320-833-2321
 
Paul Kaspszak
MMBA
763-572-0222
1-866-938-3925
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Minnesota SMART

The SMART campaign: Supporting Minnesota's Alcohol Regulations and Traditions, is a renewed public education and grassroots advocacy effort in support of Minnesota's current alcohol regulations and three-tier system.

 

We believe Minnesota's current alcohol regulations are smart, balanced, and supported by many citizens and our local small businesses.    

    

They work well for Minnesota!

 

The SMART campaign functions to help you engage in advocacy efforts with state legislators and others in support of Minnesota's current alcohol regulations, and to oppose issues-such as Sunday alcohol sales.

We want to make it easy and effective for you to engage.

 

Take action and send an email to your state legislators today through the new SMART campaign website.   

 

We have sample letters and legislator contact information put together that is ready to go.   

 

  Click Here for the Website
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How I Turned a Deadly Plant Into a Thriving Business
The water hyacinth may look like a harmless, even beautiful flowering plant - but it's actually an invasive aquatic weed that clogs waterways, stopping trade, interrupting schooling and disrupting everyday life.

In this scourge, green entrepreneur Achenyo Idachaba saw opportunity. Follow her journey as she turns weeds into woven wonders.

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