Every year at the MMBA Boot Camp I learn something new to bring back to my store.  

I'm also reminded that some managers and city officials  have not been given, or more importantly have not asked, for the tools to succeed. 

The ability to share ideas with other store managers throughout the state is an incredible resource that we must utilize.

I recently purchased some (well 5000) 50ml bottle piggyback hang tags for creating added value to products we are featuring in our store.  

One item is Casamigo's tequila.    

The programming for 50ml's allows us to create additional value on our 750's by offering a 50ml of another type of Casamigo's as an added value.  

We will also be creating added value on Veil vodka 1.75L by hanging a 50ml of the Veil Citrus.

When I received the piggyback tags from American Retail Supply there was a book included - Out Nordstrom - Nordstrom by Keith Lee.  

The book outlines 59 secrets to creating a better customer service environment.  

He stated #58 and #59 were not included in his first edition because he "didn't want the book filled with obvious no brainer information"

Can you guess what obvious no brainer rules are??

#58 - Greet Customers Warmly with a Smile.

#59 - Say "Thank You"  

This includes thanking the client who doesn't buy.

I found another quick way to put a smile on your face.  

Try to say "Bubbles" without a smile...

Michael Friesen

Hawley Liquors