Minnesota Municipal Beverage Association Newsletter
(May 18, 2014 - May 24, 2014)
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for the
As I See It...
Mike McKinley

Thank you to Paul and the Board for an excellent annual conference. 

If you weren't able to attend you missed some great sessions. 

The variety of subjects covered during the conference was great....session on products, sessions on computer systems, PCI compliance (if you aren't up to date on requirements make sure you get on top of that soon), and opportunities to network and form relationships with other store managers and vendors. 

Everyone should have come away with information to help them improve their store.

The keynote speaker on Monday, Mike McKinley (pictured), really got me thinking.

He had a great session on Transforming Today's Challenges into Tomorrow's Business

What really struck me was the discussion on our customers. 

In bygone eras, customers were loyal....they had routines and went to the same bank, the same grocery store, the same restaurants week after week after week.

 No matter how crummy or spectacular the service they were loyal. 

That is no longer the case. 

People like variety, they will drive miles out of their way because they like your store, the products you have or the service they receive.

To that end we ALWAYS need to be sure that your customers have a positive experience or they won't be back, they have choices and they're not afraid to travel for them and word of a bad experience travels like wildfire.  

To increase the chances of a good experience, he talked about making sure employees enjoy coming to work.

If they like their jobs they are more likely to be willing to help that customer, be cheerful and provide a good shopping experience.
 
If your employees aren't happy at work start working on a culture change.

It won't happen overnight.

Lead by example, motivate yourself to come to work happy and ready to face the days challenges and motivate others toward that same goal.

By making those changes I hope you have lots of happy customers who spread the word about the great store you have!

Bridgitte Konrad
North Branch

News Law Bans E-Cigs in City-Owned Buildings

A new Minnesota law was passed that bans the use of electronic cigarettes in:

 

* Any building owned or operate by the state, home rule charter or statutory city, county, township, school district, or other political subdivisions.

 

* Any facility owned by Minnesota State Colleges and Universities and the University of Minnesota.

 

* Any facility licensed by the commissioner of Human Services.

 

* Any facility licensed by the commissioner of Health, but only if the facility is also subject to federal licensing requirements.

 

Use of e-cigarettes is also prohibited in daycare premises, health care facilities and clinics, and in public schools.  

 

E-cigarettes cannot be sold to anyone under the age of 18, and can no longer be sold from kiosks.  

 

Cities retain their ability to enforce stricter regulations regarding both sale and use of electronic cigarettes with these changes.   

 

Click Here to See the Specific Language 

Fridley Re-Brands Its Liquor Stores

By Shannon Prather, Star Tribune

Business has slowed a bit at Fridley's two municipal liquor stores.

 

Sales slipped from $4.9 million in 2011 to $4.3 million last year.  

 

A messy remodel may have been a factor.  

 

Stiff competition from new warehouse-style liquor stores in the region, along with a cluster of city-run liquor stores in the north metro, has contributed to slumping sales, a city official says.

 

Now, Fridley is trying to better tap the market.

 

The city is in the midst of a rebranding campaign to boost sales. The remodel of the main store at 248 57th Av. NE. is nearly done, giving it a more upscale feel.  

 

The city has taken down the neon beer signs and added a tasting bar area and more wine and spirits to the selection.  

 

It started a monthly tasting club, which already has a 200-member e-mail list.  

 

And it's surveying customers and has spent $8,400 to hire an outside consultant to help with the effort.

 

"We are looking to re-brand and position ourselves better," said Fridley Finance Director Darin Nelson. "It's a fresh start and an opportunity to recapture our lost sales from years ago."

 

Sales were booming at Fridley's municipal liquor stores a decade ago. They started to slip a few years back when the Gander Mountain outlet next to the main liquor store closed.  

 

Many shoppers who went to Gander Mountain for fishing and sports gear would then stop by Fridley Liquor to top off their cooler, Nelson said.

 

"When Gander Mountain went, our sales dropped 20 percent the next day," he said.

 

Then, an entire shopping mall, which includes Cub Foods, underwent renovations. That temporarily hindered access.

 

Emerging competition, including a Total Wine store that just opened in Roseville, also presents a challenge.

 

Lower sales means less money for city coffers. In 2013, the city deposited $250,000 in liquor store profits into its general fund, down from $350,000 in 2011 and highs of $500,000 a few years back.

 

The newly renovated store is the fresh palette needed to re-brand the store, Nelson said.  

 

The 10,400-square-foot space includes higher ceilings, more light and a more appealing entry. It feels more upscale and sophisticated and less college-kegger, Nelson said.

 

Fridley has hired Delaney Consulting, which helped Edina improve its municipal store.  

 

The consulting firm has employed secret shoppers and will help Fridley craft its product list and a new logo.

 

Residents are also asked to fill out an online survey about their shopping habits. A link to the survey can be found at http://www.ci.fridley.mn.us/other/fridley-liquor-market-survey   

 

"It's been stagnant for 20 years. We need to freshen it up," Nelson said.

The Bitterness of Poor Quality Remains Long After the Sweetness of Low Price is Forgotten
Future Dates to Remember

2014 MMBA Regional Meetings 

 

Fall 2014 
Ask A Director

Gary Buysse
Rogers
763-428-0163

Cathy Pletta
Kasson
507-634-7618
  
Bill Ludwig
Paynesville
320-983-6255
  
Candice Woods
Hutchinson 
320-587-2762
  
John Jacobi
Isanti
763-444-5063

Michael Friesen
Hawley
218-483-4747

Lisa Kamrowski
Nevis 
218-652-3135

Steve Grausam
Edina
952-903-5732

Toni Buchite
50 Lakes
218-763-2035

Brenda Visnovec
Lakeville 
952-985-4901
 
Bridgitte Konrad
North Branch
651-674-8113
  
Shelly Dillon
Callaway
218-375-4691
  
Karissa Kurth
Buffalo Lake
320-833-2321
 
Paul Kaspszak
MMBA
763-572-0222
1-866-938-3925

 
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Sunday Sales: Convenience at What Cost?
The MMBA website now contains comprehensive information on Sunday Sales. 

It is a reference for members, legislators, media, city councils and the general public.

Click Here for the Website

 

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Ole & Sven

Minnesota's worst air disaster occurred earlier today when a Cessna 152, a small two-seater plane, crashed into a Norwegian cemetery here early this morning.

 

Ole and Sven, working as search and rescue workers, have recovered 826 bodies so far, and expect that number to climb as digging continues into the night.


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