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KHC's Loan Reservation System - Technical Difficulties
Kentucky Housing Corporation (KHC) Loan Reservation System is experiencing technical difficulties. Some lenders are not receiving email notices from KHC regarding the status of underwriting files. Please remember, the status of the loan shows in real-time in the lender's pipeline. If you are unsure whether or not you are receiving email notices from KHC, use the pipeline for underwriting file updates.
There is also an issue with reserving and locking loans. The product and pricing buttons are grayed out, preventing the lender from completing the process. If you are unable to reserve or lock a loan after the loan has been imported, please call Misty Tackett or Allison Craigmyle toll-free in Kentucky at 800-633-8896 or 502-564-7630, extensions 319 or 254, respectively; or TTY 711.
KHC is working to resolve these issues. Stay tuned to KHC eGrams for updates.
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Lender Regional Trainings
KHC Single-Family Programs will offer regional lender trainings about the paperless process, TRID, and special funding across the state in June 2015. Join us to learn how to utilize KHC mortgage products to serve your home buying clients!
Tuesday, June 9, 2015
10 a.m.-noon ET
Greater Louisville Association of Realtors
6300 Dutchmans Parkway
Louisville, KY 40205
Wednesday, June 10, 2015
10 a.m.-noon ET
Lexington Bluegrass Association of Realtors
2250 Regency Road
Lexington, KY 40503
Tuesday, June 16, 2015
10 a.m.-noon ET
Northern Kentucky Association of Realtors
7660 Turfway Road, Suite 100
Florence, KY 41042
Tuesday, June 23, 2015
10 a.m.-noon CT
Southern Kentucky Association of Realtors
180 W. Professional Park Court
Bowling Green, KY 42104
Thursday, June 25, 2015
10 a.m.-noon CT
Greater Owensboro Realtor Association
2850 Farrell Crescent
Owensboro, KY 42303
To register for any of these classes, please visit the Homeownership Calendar, available on KHC's website, under Lenders.
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Underwriting Turn-Times
KHC thanks you for your business and support! Due to high volume, minimum new file turn-time is three days from receipt of file and pended files minimum turn-time is two days from receipt of conditions. As a reminder, all pend conditions and underwriting questions must be sent to khcuw@kyhousing.org. KHC requests that all pend conditions are sent at the same time.
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Paperless Solution Coming Soon
As announced during the Annual Lender Luncheon, KHC is partnering with Virpack to become paperless. KHC staff are now in the testing phase and look forward to partners uploading documents electronically later this spring! KHC will send instructions to lenders, including steps to configure KHC's specific order of documents, for the paperless system. Stay tuned to eGrams for more information!
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