Each January, ask employees to write down five skills or knowledge areas they need to improve and submit them to the practice manager. Once results are tabulated, the manager can identify topics for staff meetings as well as individual's learning goals.
So staff meetings don't deteriorate into gripe sessions, create an annual training schedule. Meetings should have a CE focus, growing the skills of your team while improving patient care.
Communication Solutions for Veterinarians makes training easy with our monthly webinars. Buy individual sessions for $99, or enjoy greater savings with our annual practice membership. Annual membership includes 12 live or archived webinars and 12 hours of CE credit. We're rewarding hospitals with a "Buy 11, get 1 free" perk for an annual total of $1,089 paid at enrollment.
Each session includes access to the live or archived webinar, handout, 1 hour of CE credit, and CE certificate. Choose from live sessions at 12 or 3 p.m. Eastern time, as well as unlimited access to recorded sessions.
January 15: Promoting preventive dentistry
February 12: How to say it: Talking to phone shoppers
March 14: Selling the value of diagnostics
April 9: Creating the client experience: Before, during and after the exam
May 14: Strategies to get cats back
June 20: Phone skills for veterinary teams
July 18: Capturing compliance every patient visit
August 13: Best practices: Senior care programs
September 12: How to use social media to promote preventive care
October 8: Best practices: Exam communication
November 14: Protecting your pharmacy in today's changing marketplace
December 10: Rejuvenating client service to keep clients coming back