~ The Service Professionals Resource ~ 
December 17, 2013
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Publication Data
Mark Matteson publishes his Sparking Success EZine Street newsletter on the first Wednesday of every month. The next newsletter will go out on January 7, 2014

A simple choice
Freedom From Fear Forever

freedom from fear
Freedom From Fear Audio CD
Audio CDs
Sales Success Stories
Mark Matteson gives over 75 presentations each year. Book him now to secure the inspiring message that will spark your group's success! To watch Mark's demo video, go to: www.sparkingsuccess.net. Call 206.697.0454 or e-mail him at [email protected].


10 Lessons Learned in 2013 (My Christmas Gift to You!)  


by Mark Matteson

The holidays are a great time for reflection. They are a time to gather up the past to serve the future. What did you learn in 2013? For me, writing is how I process what I've learned. Below you will find my big lessons for 2013. May the best of 2013 be the worst of 2014 for you and yours.


What if you invested 20-30 minutes reading these articles? There are worse ways to invest half an hour in between eggnog and shopping. If you like them, what if you forwarded them as a gift to the people in your life you care about? They are great stocking stuffers and they are FREE! Who can you send them to? You might just spark some success in the lives of the people who matter to you most!


The articles, past e-zine issues that are archived on my Web site under EZines, are listed here with the original titles and new subtitles for clarity of topic and content.

January 2013 - Freedom from Fat! (Lessons from a Fat Guy in a Little Coat!)


February 2013 - Can You Hear Me Now? (How to Sell More of Your Product or Service Over the Phone!)


March 2013 - 10 Commandments for Managers (How to Raise Morale and Increase Productivity!)


April 2013 - Back to the Future (Necessity is Luxury Once Tasted: A Profile of a Customer-centric Retailer)


May 2013 - Um, Ya' Know, and Uh, Like... (Increase Your Vocabulary; Increase Your Income!)


June 2013 - Win the Customer, NOT the Argument! (How to KEEP More of the Customers You Have!)


July 2013 - I Can Quit Anytime I Want! (I Just Donā€™t Want to Right Now.)


August 2013 - Listen and Deliver (A Great Sales Article Written by a Client and Friend)


September 2013 - It's Not What You're Given, It's What You Do With It! (Feel the Fear and Do It Anyway!)


October 2013 - Dynamic Duos of History (1 + 1 = 10,000!)


November 2013 - The Power of the Postcard (How to Earn More Business from Existing Clients for Fifty-Eight Cents!)


December 2013 - Are You an EAGLE or a Seagull? (Which One Are You?)


Thank you for your trust. Thank you for your time. In 2014, I look forward to working with you, hearing from you, and learning how I might assist you. Call or e-mail anytime. Remember, the best is yet to come IF you keep working on you.

About Mark Matteson 

A Biographical Sketch


Mark Matteson is one of those rare professionals who can say he is speaker, consultant, and author and mean it. His annual speaking commitments typically average 40 keynotes, 20 seminars and workshops, and 5 to 10 consulting engagements around the world with HVAC service companies as small as $2 million to as large as $2 billion a year. Mark also works with leading organizations around the globe like Microsoft, t-Mobile, GE, Surety Mutual Life of New York, AFLAC, John Deere, Johnson Controls Inc., Honeywell, York, Carrier, ConocoPhillips, and Trane. He started his career as a speaker in 1993.


A committed writer, Mark is the author five books: Freedom from Fear FOREVER, A Simple Choice, Wag More, Bark Even Less, It's About TIME,and the international best seller, Freedom from Fear that has been translated into Japanese and French. He is also the author of four popular e-books: Presenting Like a Pro, Sales Success Strategies, Customer Service Excellence,and Sparking Success Vol. 1 & 2, the best of his monthly e-newsletters that Mark has written 12 times a year since 2003. He writes a blog each week and posts Tweets and comments on LinkedIn daily.


Mark is interviewed frequently and has been quoted in the media. He is considered a thought leader, an idea reporter, and agent of change who teaches his clients HOW TO GET TWICE AS MUCH DONE IN HALF THE TIME. His work has taken him to 47 states across the U.S. In addition, he has done work internationally in Australia, Canada, Aruba, and Turkey.


He resides in Edmonds, WA with Debbie, his wife of 33 years.


Mark takes great pride in the fact he flunked high school English.


To watch Mark's demo video, go to:www.sparkingsuccess.net 
Call 206.697.0454 


Mark Matteson gives over 75 presentations each year. Book him now to secure the inspiring message that will spark your group's success! To watch Mark's demo video, go to: www.sparkingsuccess.net. Call 206.697.0454 or e-mail him at [email protected].