MUSCP Faculty Connect
Summer 2013 v1

In this issue
  • Message from the MUSCP President
  • Trending Topics  -MUSCP Board transition   
    - PATH update
    - MUSCP Morehead survey  results
    - Non-compete update  
  • Spotlight
    - Complaiance Department
    - Coosaw Internal Medicine    
  • Pride Points
    - U.S. News & World Report MUSC Children's Hospital rankings  
    - MUSC doctors make strong showing on Top Doctors list   
    - Top performing departments   
  • Extra Extra 
    - New patient survey tool  Deployed  
  • The Epic Story  
  • Featured Benefit    
    The MUSCP Wellness Newsletter  
  • The Front Desk  
  • Save the Date  
Helpful Links
MUSCP Faculty Connect - ask a question, submit an idea


Save the Date 



July 17

Town Hall Meeting for COM with Provost Mark Sothman. 5:00pm, Drug Discovery Building Auditorium. Q&A.


August 20

Faculty Convocation. 4:30pm, Drug Discovery 110. Reception to follow

Keynote: "Ethics in the Emerging Health Care System" by Dr. Robert Sade


November 8

Perry V. Halushka MUSC Research Day 


July 2014

Epic Enterprise Go-live

A Message from MUSC Physicians President, David Cole, M.D.



It is a privilege and honor for me to begin my term as the new MUSC Physicians president effective July 1, 2013.  I would like to recognize Dr. Philip Costello for his leadership over the past four years.  Dr. Costello was instrumental in navigating MUSCP through the
challenges of our rapidly changing health care environment, which has enabled us to achieve substantial growth and prime the organization for future success. Please join me in thanking Dr. Costello for his many contributions as president.


This is a challenging time for medicine. Yet with change and challenge comes the opportunity to shape an even better future for our patients. I am excited to have the opportunity to serve in my new capacity and look forward to achieving great things together over the next two years.  Building on our success and the quality of our physicians, MUSC Physicians and MUSC Health, are ready to evolve into a fully integrated health care delivery system, capable of providing outstanding quality of care to our patients. The ultimate goal of our MUSC Health Clinical Strategic Plan is to be recognized among the top 25 academic medical centers in the country.    

I look forward to working with all of MUSCP faculty and staff and am personally committed to help us deliver the best in comprehensive and innovative care to our patients.  The only way to provide the highest level of service and quality is to have an energized and committed workforce.  To this end, I am focused on our organization being physician engaged and responsive to the needs of the patients we serve.    




Trending Topics

New MUSCP Board of Directors Effective July 1, 2013

June 6, 2013 marked the last MUSC Physicians Board of Directors meeting under the leadership of Dr. Costello as president of MUSCP. During the President's Report, Dr. Costello presented the accomplishments of the corporation over the past four years.



(Dr. Costello, pictured center, thanked and recognized the service of two community leaders rotating off the board: L to R Marcia Purday and Robert Bowles, at the June 6 meeting)


       One of the accomplishments Dr. Costello mentioned was the amendments to the MUSCP bylaws. According to the Amended and Restated Bylaws, the board structure was reduced from 37 to 20 directors. Since the bylaws were approved in December, the MUSC Physicians Nominating Committee, led by its chair, Dr. David Adams, has been diligently asking for nominations for the 10 elected director seats: eight chairs from MUSC clinical departments and two at-large members.

       The Nominating Committee received all nominations and interviewed the qualified candidates for each director's seat and compiled a slate for the eight chairs and a slate for the 2 at-large members. The MUSCP Board approved the slate presented for the eight chair seats at its March meeting. Also this past spring, MUSCP membership voted via electronic voting and elected the two at-large seats. The last action of the MUSCP Board at its June meeting was election of officers of the new Board.

       Effective July 1, 2013 we welcome the new MUSC Physicians Board of Directors and its Executive Committee:

MUSC Physicians Board of Directors:

  • Dr. David Cole, Chair -Department of Surgery
  • Dr. Lucian Del Priore, Chair- Department of Ophthalmology
  • Dr. Donna Johnson, Chair -Department of Obstetrics & Gynecology
  • Dr. Thomas Keane, Chair -Department of Urology
  • Dr. Sunil Patel, Chair - Department of Neurosurgery
  • Dr. Scott Reeves, Chair -Department of Anesthesia & Perioperative Medicine
  • Dr. Don Rockey, Chair - Department of Medicine
  • Dr. Rita Ryan, Chair - Department of Pediatrics
  • Dr. Rogers Kyle, Member At-Large
  • Dr. David White, Member At-Large
  • Ms. Bonnie Lester - Community Member
  • Ms. Sabine Lang - Community Member
  • Mr. Van Willis - Community Member
  • Mr. Will McCauley - Community Member
  • Dr. Jack Feussner, Executive Senior Associate Dean for Clinical Affairs
  • Dr. Patrick Cawley, Executive Director/CEO -  MUHA Official
  • Ms. Lisa Montgomery, Vice President Finance & Administration - University Official
  • Dr. Etta Pisano, VP for Medical Affairs & Dean  College of Medicine - University Official
  • Dr. Stanley Baker, MUSC Board Representative
  • Dr. Thomas Rowland, MUSC Board Representative

MUSC Physicians Executive Committee:

  • Dr. David Cole, President
  • Dr. Don Rockey, Vice President (President Elect)
  • Dr. Scott Reeves, Treasurer
  • Dr. Donna Johnson, Secretary
  • Dr. Rogers Kyle, Member At-Large
  • Dr. Etta Pisano, Vice President for Medical Affairs & Dean  College of Medicine
  • Dr. Jack Feussner, Executive Senior Associate Dean for Clinical Affairs

  PATH (Patient Access to Health Care) Update


The PATH initiative, being led by Dr. Peter Zwerner, was introduced to the organization in the summer of 2012 and supports MUSC's goal of becoming a top 25 academic medical center by 2015. To date, MUSC's PATH initiative has made progress in the following areas:

  • Reduction in wait times to get appointments
  • Reduction in visit types from 1200 to 300, simplifying the scheduling process
  • Departments, such as Neurology, developed open access clinics, eliminating patient backlog on wait lists, and increasing availability for referrals and new patients. 
  • Departments and divisions increasing new patient volume-
    • Cardiology           +1626 visits per year
    • OB/GYN               +1458 visits per year
    • Neurology            +1536 visits per year
  • Patient Access Center Established
  • Instituted accountability by setting service level and agent productivity goals:

MUSCP Morehead Survey Results


Our employee commitment score this year is 4.07, down  from last year's score of 4.11. This score reflects the degree of commitment employees feel towards their workplace. While all organizations prefer an increase in their scores year over year, we look at this as an opportunity to work even harder this year to engage you and make this the workplace you want it to be.

A few things you will hear about in the next few months in response to the survey are -

  • The executive staff will select three items identified as needing improvement and develop an action plan which will be shared with you. Regular progress updates will be reported.
  • Human Resources will work with department managers helping facilitate meetings with staff where department specific results will be shared and discussed.  An outcome of these meetings will be formal action plans identifying improvements specific to the department.
  • A leadership development program for middle managers is being created.  All managers who scored in Tier III of the survey will attend.

One question on the survey with a low score related to participants' beliefs that information gathered from the survey would actually be used to make improvements. We are committed to making this happen and will include MUSCP membership in this process.


Michelle Wiles

Chief Human Resources Officer


MUSCP Non-compete Update

Since hosting a town hall meeting on March 5, the MUSCP Non-Compete Task Force, chaired by Dr. Scott Reeves, has continued to work on its recommendations to the MUSCP Executive Committee for revisions to the MUSCP non-compete.  Once the recommendations are approved by the Executive Committee, a follow-up town hall for the MUSCP Membership will be planned later this summer where the revised draft will be presented.  Links to a list of FAQs regarding the MUSCP non-compete revision and the slide presentation from the March 5 town hall can be found in the Helpful Links section of this newsletter.


Spotlight on...
Compliance Department

  • Formed by MUSCP Executive Committee in March, 1997 in response to lawsuits brought by the U.S. Department of Health and Human Services Office of Inspector General (OIG) against teaching hospitals nationwide, for failure to follow billing and documentation regulations. 
  • Staff of 12 with a combined 149 years of service to MUSCP.
  • Most staff has coding credentials through AAPC or AHIMA.  
  • Managers do specialized auditing, research coding questions, meet with and educate new providers and provide ongoing coding and documentation education for their assigned departments. 
  • Compliance handles HIPAA Privacy issues for MUSCP
  • Privacy Manager provides on-site training, and assists physicians and staff with responding appropriately to any breaches of patient health information. 
  • Monitors 24-hour, anonymous Compliance Hotline calls.  
  • Committed to ensuring MUSCP staff and faculty are protected, informed and in compliance.   
Spotlight on...
Coosaw Internal Medicine
MUSCP Primary Care has opened a new internal medicine office in North Charleston providing improved access for the area.  Dr. Lyle Walsh and Dr. Shantae Jenkins will serve patients at Coosaw Internal Medicine. 
Dr. Walsh joined MUSCP Primary Care last year and has practiced in North Charleston since 2000.  Dr. Jenkins, a graduate of MUSC, recently completed 3 years of service as a hospitalist at Colleton Regional Medical Center and serves as medical director of Gentiva Odyssey Hospice of Charleston.  Most insurance is accepted at this location and new patients are welcomed.  To meet the doctors or schedule an appointment, please call the office directly at (843) 876-2879.

Pride Points
MUSC Children's Hospital ranks in
U.S. News & World Report's 2013-14
Best Children's Hospitals rankings
Three pediatric programs are  now ranked in the top 40 in the nation. MUSC's Pediatric Cardiology & Heart Surgery program remains on the list and highly ranked coming in  21st this year. Our Pediatric Gastroenterology program moved up this year and is now ranked 39th, and Pediatric Nephrology joined the rankings this year ranked 31st in the country.  These rankings spotlight the excellent care and service  being provided by  faculty and other clinical providers, college and hospital leadership, and other employees associated with these programs. Congratulations to all.
MUSC physicians recognized on 'Top Doctors' list
U.S. News & World Report has again named the country's best doctors based on a peer nomination process. The list represents the top 1% of physicians in the nation. Doctors are identified by location and hospital affiliation. Doctors on the list represent more than 40 specialties. Of the 57 physicians within 25 miles of Charleston that are currently recognized by U.S. News & World Report as Top Doctors, 51 are MUSC physicians. The entire list of doctors identified in the Charleston area can be found at . 
MUSCP  top performers
Top performing clinics for fourth quarter, based on Avatar Patient Satisfaction scores, are as follows:

West Ashley Cardiology (96.48)

MUSCP Primary Care East Cooper (96.09)

MUSC Health East (95.99)

MUSC Health Hematology/Oncology (95.60)

MUSC Health MOHS (95.60)


(Scale: 5 Star: > 97.4, 4 Star: 94.49 - 97.47)




New patient satisfaction survey tool

deployed to all sites July 1



The Clinician and Group Survey - Consumer Assessment of Healthcare Providers Systems (CG-CAHPS) is the newest addition to the standardized repertoire of patient satisfaction surveys.

  • Deployed to patients following an ambulatory office visit, specifically asking about their experience from that visit.
  • Similar to "H-CAHPS", which assesses patient perception of care following an inpatient stay, CG-CAHPS will be publicly reported in coming years. 
The Epic Story: Kaleidoscope Launched July 8

Kaleidoscope, the Epic ophthalmology application is used in conjunction with Ambulatory. It provides additional features for ophthalmology specialty departments, such as support for procedural-based workflows and subspecialty exam documentation. With Ophthalmology and Storm Eye soon to be on Epic, MUSC is one step closer toward an integrated electronic health record within the organization.


Kaleidoscope Overview

*         Replacement for MedFlow

*         Full ophthalmology functionality

*         Images from ophthalmology testing devices   

           will now be available viaPACS - big win! 

Thanks to physician champions Andrew Eiseman, M.D., and Lynn Perry,  M.D.    

Featured Benefit of the Quarter
Each month the Wellness Committee puts out the monthly Wellness Newsletter. Look for healthy recipes, wellness articles and discounts to local businesses who have partnered with us in our wellness efforts. The newsletter can be found at
Front Desk



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