The Friday Flash (FF) is the primary communication channel between CKFI and franchise owners. Many franchise owners choose to have certain staff members, whom they entrust with daily business operations, receive this communication. As part of CKFI's initiative to enhance this communication tool, we are in the process of cleaning up the FF recipient contact list to ensure the right people are receiving this communication. To do this, we need the help of the franchise community.

While we have information on current, active franchisees, we are dependent on franchisees to inform us when one of their employees who is receiving the FF leaves the company so that we can remove that employee from our distribution list. If you have employees who were receiving the FF and have left the system, please let us know by sending a message to FF@ComfortKeepers.com. As we work to clean up our list, we will also begin contacting franchisees when necessary to confirm that their own and their personnel's information is up to date in our system.

Franchisees who would like to add staff members to the FF recipient list must personally send a request with the recipient's name, title, and email address, along with the franchise unit number, to FF@ComfortKeepers.com.

If you have any questions about the FF, please contact Lisa Marie Hayes, Communications Manager, at LisaMHayes@ComfortKeepers.com.

It is time for the first semi-annual Client Satisfaction Survey of 2014.

CKFI conducts the semi-annual Client Satisfaction Survey to offer franchisees the opportunity to see where their services excel and where there may be opportunities for improvement. These surveys are directed to clients or client representatives noted on Client Care Agreements and asks for their feedback regarding their experience with Comfort Keepers^®. A total of 3500 surveys are mailed each survey period, for a total of 7000 client surveys annually. The first survey is sent each year in June to clients who signed agreements during the period of January 1 through the time of the first survey of the same year. The second survey is sent out in November to clients who signed agreements during the period of May through October.

Our survey vendor, the National Business Research Institute, mailed this year's survey on Tuesday, June 10, 2014, so clients should have already started receiving them. CKFI Home Care Managers will review survey responses as they arrive and will contact you promptly with any noted concerns so that you can respond to these issues timely. After the survey period concludes, you will receive copies of all submitted responses for your franchise. This is your opportunity to use positive responses in your marketing campaigns and constructive feedback to improve the quality of your care and services.

Should you have any questions regarding the survey process, please contact your CKFI Home Care Manager.

East Region: Debbie Hudson (937) 665-1316

West Region: Judi Collins (937) 665-1376

Senior nutrition is a key component within Comfort Keepers'^® core services, and Feed Seniors Now^® food drive campaigns can help your local office make a difference in your community. Now is the time to start planning these food drives, and CKFI has a number of resources to help you accomplish your goals. Not sure where to start? Check out the Feed Seniors Now food drive planning timeline. Need branded collateral such as print ads, posters, and so forth? Visit Members > CK Brand > Programs > Feed Seniors Now.

Be sure to connect with your community by sharing your initiatives on Facebook. "Like" the Feed Seniors Now Facebook page and Feed Seniors Now will "like" your Comfort Keepers office page. Connecting with your community through service not only helps those in need, but also distinguishes Comfort Keepers in the market.

Last year we had 95 franchise locations tell us about their local food drives, and we would like you to share your plans and successes this year. Click here to share events you are planning for 2014, and we will include them on our Senior Nutrition page on ComfortKeepers.com. Our goal this year is to help you continue to grow this great, community service initiative in your local markets this September. 

If you have any questions about Feed Seniors Now food drives, contact Joni Magnus-Ramsey, Marketing Manager, at JoniMagnusRamsey@ComfortKeepers.com.

Join us to learn about the future of e-learning for Comfort Keepers^®. The Comfort Keepers system is transitioning from Silverchair to Relias Learning Management system (LMS), and a pilot group of franchise units is beginning to use and test the new system. The July MasterMind call will bring you up to date on the transition and provide a preview of the pending rollout and training plans. We will also offer a demonstration of the new Relias LMS for those of you who haven't seen it yet. Relias LMS offers comprehensive training for the senior care, health care, human services, corrections, and intellectual and developmental disabilities industries. Attend the webinar to learn more:     

Thursday, July 3, 2014 11:00 a.m. EDT (10:00 a.m. CDT, 9:00 a.m. MTN, 8:00 a.m. PDT) 

Click here to join the MasterMind webinar.  

For audio, enter your phone number when prompted after you log into the webinar, or you can dial in: