|
We hope you enjoy this month's edition of our operational excellence newsletter. Please take a few minutes to read the Does Your organization Run on Fear article and discover the five possible solutions for mitigating fear in your organization.
|
|
|
Quantum Associates, Inc
Operational Excellence Newsletter
Delivering Swift and Significant Results
"Our groove is to help you improve."
|
March 2016
|
|
|
Using the Right Metrics to Drive Continuous Process Improvement
Many organizations spend thousands of hours collecting and interpreting data. However, many of these hours are nothing more than wasted time because organizations analyze the wrong metrics- which results in imprecise decision making.
Your process improvement metrics should be based on the needs of your customers, employees and other stakeholders. Measuring everything is more damaging than measuring nothing. You must pinpoint the vital few key metrics that will help you successfully improve your processes.
There are three basic types of process measures: results (customer), in-process (producer), and input (supplier). You can use result measures to judge process outcomes. They tell you how well your process has met customers' requirements. These are the metrics your customers are using to evaluate the effectiveness of your process. In-process measures tell you how well your process is performing at certain critical steps within the process. They enable you to determine just how effectively these steps in the process contribute to meeting customer requirements. Input measures help you assess how well your suppliers are meeting
your requirements. Input metrics are typically established independently with each supplier to the process since performance requirements may differ from supplier to supplier.
Consider the old saying "what gets measured gets done". The foundation of process improvement is measurement. If you measure process outputs and inputs, you will be able to accurately assess the effectiveness of your processes and determine the areas needing improvement.
"Measure what is measurable and make measurable what is not." ~ Galileo Galilei
Willie
"Our groove is to help you improve"
|
| Easier-Better-Faster-Cheaper | |
Contributor:Dave Hall
... I have found that in its simplest form, by focusing to improve one of the following four things -- making sure not to make the other three worse -- we can make continuous improvement something anyone at any level of the organization can easily understand and implement... (Read More)
|
|
Does Your Organization Run on Fear?
|
Contributor: Gilles Hilary
In 2013, the U.S. Air Force realized that more than 20 percent of the nuclear officers at Malmstrom Air Force Base had cheated on their certification exam. Many other officers knew about the problem but didn't report it. The root cause for this dangerous behavior was a culture of fear that led launch officers to believe they had to receive perfect test scores to get promoted... (Read More)
|
|
Lean Manufacturing and the Mystery of Mr. Scrooge
|
Contributor: Greg Hernandez
"Lean" is a very pesky word. I've come to suspect that it conjures images of starvation and poverty in people's minds; which is why at social gatherings, I always wince a bit when someone asks about my business philosophy... (Read More)
|
| Kaizens, Key to Bard Shannon's Turnaround |
Contributor: Adrienne Selko
Things were not looking good for Bard Shannon's Puerto Rico plant in 2008. The plant, which manufactures 40 medical devices serving the vascular, urology and oncology markets, received a warning letter from the FDA. A Business Excellence Department was formed using strategies such as True North, Hoshin Kanri, Lean Six Sigma and Kaizens... (Read More)
|
|
Our Reason for Being
Quantum Associates was founded on the premise of bringing together like-minded associates with multiple years of industry experience reducing waste and improving processes in organizations. Our goal is to leverage the knowledge and experience of our seasoned associates to assist both service and manufacturing organizations train their employees to untangle intermingled processes in order to clearly see the specific process they manage or touch as it flows from start to finish and to improve the performance of those processes so that every stakeholder (customer, employee, supplier, investor) is better off. We serve as the nucleus for delighting your customers by preparing your people to improve their processes.
What We Look For in a Client
We look for companies/organizations who want to untangle their processes in order to clearly see how to improve the performance (efficiency, productivity, customer experience) of those processes so that every stakeholder (customer, employee, supplier, and investor) is better off.
We guarantee 100% customer satisfaction absolutely.
"Our groove is to help you improve."
Enjoy the Newsletter,
Willie Carter
President
Certified Lean Sensei
Certifed Manager of Quality/Organizational Excellence
Certified ISO 9000 Lead Assessor
"All improvement happens project by project and in no other way." ~ Joseph Juran
|
|
|
|
|
|
|
|
