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Spotting & Leading the Trends in Organizational & Service Development
Lately, we have seen trends in organizational and service development moving towards focusing on the employee experience-FIRST. This is music to our ears...we like to think that we are leading this charge as this has been our strategy since our company's inception over 20 years ago. In this special edition of eConnect, we have compiled our most successful content that centers around the employee experience, employee engagement, and their measurement.
Why employee engagement? NY Times Bestselling author Kevin Krouse states, "Employee engagement is the emotional commitment an employee has to the organization and its goals, resulting in the use of discretionary effort. An employee's discretionary effort results in the Engagement-Profit chain. Because they care more, they are more productive, give better service, and even stay in their jobs longer. All of that leads to happier customers, who buy more and refer more often, which drives sales and profits higher, finally resulting in an increase in stock price."
Do you want to know more about employee engagement? Please take a moment to browse through these resources to learn about the benefits of focusing on the employee experience, and how your organization will thrive by doing so. There is even an opportunity to download sample e4Survey (CSE's exclusive employee survey) items-this tool measures employee engagement and service culture in your organization...see if it's right for you!
As always, our KNOWLEDGE CENTER is a great place to go to stay up to date on the most important trends on our radar! >>
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