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Why Customer Service Training Won't Improve the Customer Experience
At Customer Service Experts, we are incredibly proud of our name. Just by hearing it you can determine the type of business we are and the work we do.
As such, many organizations that turn to us for help do so because they want to improve their customer service. However, being a Customer Service Expert doesn't equate to only focusing on customer service as it is traditionally known. Our methodology and approach is based on proven research which suggests that supporting and developing the internal employee experience will lead to a consistent, positive customer experience.
We help businesses understand that customer service is more than just the way we serve external customers, and that customer service training alone for front line employees will not result in a better customer experience. The responsibility for customer service doesn't reside in a "customer service department" or with customer facing employees alone. The reality is:
Customer service responsibility resides with EVERYONE in the organization.
READ MORE to learn how to involve EVERYONE in your customer service experience >>
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5 Service Tips for Handling the Holiday Rush
Our most recent blog details 5 Serivce Tips to help your business handle the Holiday rush!
It's the most wonderful time of the year! The Holidays are here-family, friends, gift buying and giving, volunteering, traveling...on TOP of your already busy work life! Some also consider it the most stressful time of year. However, that doesn't need to be the case. These 5 HOLIDAY SERVICE TIPS can help take the edge off the holiday crazy >>
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