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www.nedeltahsa.org                                                                         Volume 2, Edition 2, August 2015
Message from the Executive Director

Welcome to summer edition of the NE Delta HSA Transformations newsletter. We have kicked off the FY 15-16 fiscal year in a powerful way. Thanks to many hours of diligence by dedicated staff members and our billing team, NE Delta HSA brought in nearly $1.1 million in self-generated revenue. Although we must continue to self-generate revenue each fiscal year, this progressive increase is attributable to our improved processes to properly collect payment for all of the services that our clinical staff works so hard to provide to our citizens.

 

We are implementing the Strategic Plan that we developed for FY 15-16. This plan stems from our Mission, Vision, Philosophy and Three Tenets, and includes Strategic Initiatives that aim to advance healthcare outcomes and address our citizens' unique needs.

 

With the introduction of our new Integrated Services Model, we are strengthening our integration work to an even deeper level of collaboration. This integrative approach tears down silos and fosters collaboration. Our approach must not only address behavioral health problems, but also serious quality of life barriers that prohibit positive health outcomes.

 

NE Delta HSA is planning to conduct and host a summit and workshop this fall: The Delta Solutions Rural Health Summit: From Theory to Practice. The Summit will address social stigmas associated with behavioral healthcare access, support services and recovery. It will focus on how to better unite the continuum of care and improve access among the rural communities of northeastern Louisiana. The summit will be comprised of regional healthcare leadership. Stay tuned for more information about this important event.

 

We have many additional programs and partnerships in place that we are moving forward this fiscal year. We are leading a coalition to establish U-ACT (Union Parish Alliance for Community Transformation) to address underage drinking and prescription drug abuse. We plan to establish and pilot similar coalitions in East Carroll, Lincoln, Madison and Ouachita Parishes.

 

We are also excited about the new NE Delta HSA designation as an approved National Health Service Corps (NHSC) site. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans, and we hope this designation will enable us to attract additional, talented staff members to serve our citizens.

 

A recent agreement with Volunteers of America of North Louisiana will provide even better access to mental health care for Veterans. The agreement includes access to sustained follow-up care and the availability of a mobile medical clinic. The goal is to ensure that Veterans throughout northeast Louisiana receive care quickly and from the best source.

 

In addition, we will be meeting with more developmental disability advocates and clients in the near future to listen to their concerns. NE Delta HSA is in discussion with the Louisiana Workforce Commission around providing more job opportunities for people with developmental disabilities, and to improve the quality of the workforce who care for people with developmental disabilities - which translates into improved quality of care for our citizens.

 

NE Delta HSA is hosting the third of three working Summits in early August at University Health Conway in Monroe. These Summits focus on improving coordinated care for people in crisis situations who suffer from mental health issues, addictive disorders and developmental disabilities. The August meeting will focus on recommended solutions after a review of input from our last sessions, which were attended by the Crisis Intervention Team of Northeast Louisiana, regional police chiefs, sheriffs, coroners and hospital administrators.

 

We are staying true to the NE Delta HSA vision, mission, and three tenets to serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to realize their full human potential by offering quality, excellent care with greater accessibility. We continue to take our existing resources and use them in new and innovative ways. This model speaks volumes to the catalytic approach we employ to continuously make improvements aimed at improving health outcomes throughout our region. We invite you to visit our website and our Facebook page regularly to keep abreast of the work we perform on behalf of our citizens.

 

 

Dr. Monteic A. Sizer

Executive Director

 

 

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Northeast Delta HSA Uses Integrative Services Model 

to Serve Citizens

 

  

 

 

NE Delta HSA offers an extensive network of services for citizens through its behavioral health clinics, developmental disabilities office and peer support centers. Through our Integrated Services Model of collaborations, coalitions and partnerships, our spectrum of services helps address critical issues that our citizens face. NE Delta HSA services represent a genuine understanding of our clients' healthcare and community needs. Our goal is to provide services that catalyze improved health outcomes for northeast Louisiana.

 

"Building upon the town hall meetings and additional community events we've conducted, we have learned even more about the complex needs our citizens face in the mental health, addictive disorders, developmental disabilities and prevention arenas," said NE Delta HSA Executive Director Dr. Monteic A. Sizer. "Collaboration among programs, services and providers is essential. We are building and expanding our existing network and plan to work with intention and action to find solutions to complex, multi-faceted problems."

 

 

"This integrative approach tears down silos and fosters collaboration," said Sizer. "Our approach must not only address behavioral health problems, but also serious quality of life barriers that prohibit positive health outcomes.

 

Click here to read more about our Integrated Services Model.

 

 

 

 

Coming Fall 2015

____________

 

 NE Delta HSA

Delta Solutions Summit:

From Theory to Practice

 

A summit where regional leadership can address rural healthcare access, support services, prevention and recovery issues unique to northeast Louisiana

 

Click here to request more information

 

NE Delta FY 14-15 Self-Generated Revenue Significantly Improved

 

NE Delta HSA brought FY 14-15 to a close in a very powerful way. Thanks to many hours of diligence by many, many staff members and our billing team, NE Delta HSA self-generated nearly $1.1 million in revenue in FY14-15. The fiscal year ended June 30th, and approximately $600,000 in services were provided but not collected as of May 2015. We had successfully processed these claims, however, with our ability to pull together, we were able to correct and resubmit the incorrect claims and receive payment for services that our clinical staff rendered. 

 

NE Delta HSA is off to a great start for FY15-16. We are staying true to our vision, mission, and three tenets. Our Strategic Plan is in place, and we are operatng according to a revised business model that encourages additonal collaboration among all the entities that provide healthcare services to our ciizens.

 

This progressive increase in self-generated revenue is attributable to our improved processes to ensure we properly collect payment for all of the services that our clinical staff works so hard to provide. When these funds are not collected, they reduce our overall means of finance.      

 

 

NE Delta HSA Puts Strategic Plan in Place for FY 2015-16

Below are the NE Delta HSA Strategic Goals for the 2015-16 fiscal year, based on

our Mission, Vision, Philosophy and Three Tenets. Our Plan includes Strategic Initiatives that address our citizens' unique needs and aim to advance healthcare outcomes.

 

The NE Delta HSA strategic planning process is guided by our Mission, Vision, Priorities and Philosophy as set forth by our Board and Senior Management Team. The evaluation of goals, objectives and strategies is ongoing and rooted in data-driven decision-making. NE Delta HSA actively solicits input and feedback toward its planning from community leaders, stakeholders, individuals receiving services and their families, community members through Board linkages and employees. Tools used to gather data include: consumer satisfaction surveys, public forums, needs assessments through governmental and stakeholder relations, a legislative audit and external evaluation by grantors.

 

Additionally, NE Delta HSA continuously monitors level of care and outcomes through its utilization management program and self-audits of performance, practices and procedures using CARF standards. Corrective and/or performance and quality improvement actions are undertaken as needed.

 

Goal I: Improve outcomes by expanding access to a network of appropriate and quality prevention, behavioral health and developmental disability services

Goal II: Provide integrated healthcare services that promote holistic care through best practices and strategies; ensure a person-centered approach

Goal III: Evaluate and analyze outcomes to strengthen internal operations to accommodate trending healthcare environments, payments and electronic health records systems, and produce data-driven decisions that best maximize resources' efficiency and effectiveness

Goal IV: Proactively address risks that impact the behavioral health of our citizens, using collaboration and sound communication practices, both internally and with key partners and providers.

 

The core specializations offered by NE Delta HSA are also outlined in the Strategic Plan, along with Special Initiatives and Programs, which carry measurable Performance Indicators for which we are held accountable on behalf of our citizens.

NE Delta HSA is Now an Approved National Health Corps Service Site

  
In June, NE Delta HSA announced that it has been designated as an approved National Health Service Corps (NHSC) site.

 

This program provides many benefits to communities, clinicians and approved sites. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans. NHSC clinicians are also eligible to apply for additional financial support in return for additional service. Approved sites can recruit clinicians through the NHSC Jobs Center, which enables providers to search and review a comprehensive list of NHSC-qualifying job openings across the nation.

 

Click here to read more about NE Delta HSA becoming a National Health Corps approved site.

 

Northeast Delta

HSA Board Members

____________

 

Ouachita Parish

E.H. Baker

Thelma Merrells

 

Morehouse Parish

Chuck Halley

Lorraine Reed

 

Lincoln Parish

Joyce Brazzel

Michael Shipp

 

Caldwell Parish

James Mobley

 

East Carroll Parish

Lekeisha Powell

 

West Carroll Parish

Melba Sandifer

 

Madison Parish

Charlie Trimble

 

Tensas Parish

 

Franklin Parish

Terri Spence

 

Union Parish

Alisa Lear

 

Jackson Parish

 

Richland Parish

Kathy Waxman

 

 

 

 

NE Delta HSA is forming

new 

coalitions in

 East Carroll, 

Lincoln, and Madison  Parishes.

 

  

Check the NE Delta HSA Contractors website page to obtain

updates and to tell us how you can help.

 

 

 

 

NE Delta HSA Conducting Third of Three Meetings to Improve Coordinated Care for People in Crisis


  

 

 

NE Delta HSA is hosting the third of three working Summits in early August at University Health Conway in Monroe. These Summits focus on improving coordinated care for people in crisis situations who suffer from mental health issues, addictive disorders and developmental disabilities. Dr. Sizer facilitated last month's meeting with more than 20 regional sheriffs, police chiefs and coroners in attendance.

 

The August meeting will focus on recommended solutions after a review of input from our last sessions. Our goal is to catalyze the establishment of an additional inpatient psychiatric facility in northeast Louisiana.

 

Click here to read more about our work in coordinating care for people in crisis.

 

NE Delta HSA Developmental Disabilties Team Conducts Quarterly Provider Meeting


   

  

The NE Delta HSA Developmental Disabilities (DD) Team conducted its Quarterly Provider Meeting recently at the Monroe Public Safety Complex. NE Delta HSA is in discussion with the Louisiana Workforce Commission around providing more job opportunities for people with developmental disabilities, and to improve the quality of the workforce who cares for people with developmental disabilities - which translates into an improved quality of care for our citizens.

 

The meeting agenda included NE Delta HSA DD Director Jennifer Purvis, who welcomed guests and introduced Attorney David Burkett. Thanks go to all of the speakers: Eddie Givens - Louisiana Workforce Commission's Rehabilitation Services, Rosemary Morales - Office for Citizens with Developmental Disabilities, Anthony Jacola - Chair of the Regional Advisory Committee, Dr. Sandy Bridamour - Resource Center and Community Support Team Updates, Michelle Conti - NE Delta HSA Waiver Services Supervisor.

 

Click here to see more photos from the meeting. 

 

 

 

 

NE Delta HSA and Volunteers of America of North LA

Sign MOU to Collaboratively Serve Rural Veterans

 

 

  
  

   
  
Veterans in Northeast Louisiana will now have better access to mental health care because of an agreement between NE Delta HSA and Volunteers of America of North Louisiana (VOANLA).

 

An estimated 22,000 Veterans live in northeast Louisiana, and many are miles away from the nearest treatment facility. The two organizations will work together to ensure Veterans receive care quickly and from the best source.

 

"Working with NE Delta HSA will ensure that veterans throughout northern portions of the state will receive sustained, quality outpatient care if they need it," said Andrew Twyman, Consultant for Health Care Services, Volunteers of America of North Louisiana.

 

NE Delta HSA brings behavioral health expertise and the availability of sustained follow-up outpatient care, and VOANLA brings military and Veteran services expertise, as well as a new mobile clinic eliminating transportation barriers for many rural Veterans. The mobile clinic is an initiative of a new VOANLA program, Rural Veterans Health Outreach, funded by the U.S. Department of Veterans Affairs Office of Rural Health. Together, Northeast Delta HSA and VOANLA will have the ability to share treatment and health records to support an integration of care for citizens.

 

"These types of public-private partnerships are critical to caring for the state's most vulnerable citizens," said Dr. Monteic A. Sizer, Northeast Delta HSA Executive Director.

  
Click here to read more about the NE Delta HSA and VOANLA agreement.
  
     
Northeast Delta Human Services Authority Builds Coalition
in Union Parish
  
 

Stemming from a DHH Louisiana Partnership for Success fund award, Northeast Delta HSA recently managed the formation of a collaborative coalition to address underage drinking and prescription pill use in Union Parish. The U-ACT Coalition (Union Parish Alliance for Community Transformation) will be working to reduce the incidence of underage drinking and other data-driven priorities in Union Parish.

 

This award not only targets substance abuse, but also aims to have an indirect positive impact on depression, suicide, teen pregnancy, school failure and violence. A portion of the award funds will go toward building and sustaining collaborative work in Union Parish. Staff at The Children's Coalition of NE LA and Louisiana Tech are assisting NE Delta HSA with this coalition initiative.

 

Building upon the strong system of churches, community-based organizations and culturally-relevant local media to develop trust with parents and students, U-ACT is working to create a grass-roots movement that is both sustainable and measurable. Community leaders' willingness to partner and pool resources weaves all available human and financial resources together in the best interest of Union Parish citizens.

 

An action plan has been developed to guide coalition efforts and raise awareness of its work, which includes participation in community events like local festivals and proms. Additionally, the coalition presented information at a meeting in June between Union General Hospital and the office of Union Parish District Attorney John Belton to initiate a program of weekly Teen AA classes. UACT members continue to offer their support and work with community partners toward the health and wellbeing of Union Parish.


Click here to read more about the Union Parish Collaborative.

 

  
  

 

 

 
   

Meet Michelle Conti, Supervisor,

NE Delta HSA Developmental Disabilties Waiver Unit  

 

 
We hope you enjoy our Employee Spotlight! It will give you a chance to get to know our Developmental Disabilities Waiver Unit Supervisor, Michelle Conti!
  
NE Delta HSA: How long have you been with NE Delta HSA?
  

Michelle: I've been working for the Developmental Disabilities Office for 22 and years. I have been with NE Delta HSA since our merger in July 2013.

  

NE Delta HSA: What do you like most about your job?

 

Michelle: I began working with developmentally delayed children and their parents through an Early Intervention program as soon as I graduated from college. Working in this service system has always been extremely rewarding. I have enjoyed being involved in supports and services that are progressive and geared towards promoting independence and quality of life for people with developmental disabilities. It has been amazing to witness the progression of supports in this field over the past 22 years. The part of my job I love the most is being a part of a team that works hard every day to achieve the best possible outcomes for people.

 

NE Delta HSA: What do you do when you aren't working? Any books that you are currently reading?

 

Michelle: I am very fortunate to have a supportive husband, Gerald, who is retired and can keep up with our very active 14-year-old son, Sam and our 9-year-old Jack Russell Terrier, "Jack". I am the Booster Club President at my son's school. I am also involved with the youth group at our church and I serve as a Eucharistic Minister. My 85-year-old Dad, who is thankfully very healthy and independent, is also a big part of my life outside of work. I love to read when I have time - I am currently reading "Jessie's Pearls". It's an autobiographical piece by a local woman who grew up here during the depression and still lives in Monroe. It's very interesting and authentic to this area.

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NE Delta HSA's Developmental Disabilities Community Service Supervisor, Brandi Papadopoulos Croft (left) and Patricia Thomas (right), Community Services Professional, at Bastrop High School for the annual Transition Fair in April, conducted by Families Helping Families and Morehouse Parish Special Services. Additional vendors included Delta Community College, Families Helping Families, Job Corps, and ARC of Morehouse. The Transition Fair focuses on students who will graduate this year or next. Younger students, including Juniors, also attend to obtain information about access to community services and programs. NE Delta HSA shared mental health, addictive disorder and developmental disabilities information with students, staff and parents!

 

   


  

  NE Delta HSA's Regional Prevention Coordinator Jean Hartzog (left) at the Spring Wellness and Fitness Fair providing parenting, substance abuse treatment and behavioral health information!

The event was well-attended at the Louisiana Tech Lambright Sports Center. NE Delta HSA Gambling Prevention Contractor Gail Durbin (right) offered a quiz to attendees that helps citizens determine whether a gambling problem may be present.


"Individually, we are one drop.
Together, we are an ocean."
  
-Ryunosuke Satoro