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156 Monmouth Street, Red Bank, NJ | 732-747-5623 | Email | Website
Get your WAY the NICE way...
... live by the Golden Rule and get Royal Results!
I think we are pretty "nice" people...we're told that often enough so I believe it to be true! I think it's fun to be nice. It feels natural and right to be nice. Niceness usually means that you get niceness back - and that feels great to receive! Are we perfectly nice 100% of the time? No, nobody is, but we sure try our best! But what IS niceness? Let's explore this topic to see if we can agree on what "nice" behavior is, then see if it's as effective as being aggressive in a sales or service situation. Oh - and what does this have to do with vacuum cleaners? You'll see...  
 
I enjoy producing articles that teach a "bigger" message. But to answer that last question, remember that your vacuum is a machine.  Like many others you have it frequently requires professional service and replacement parts. With that comes personal interaction between you and your service providers (like us!) And when everyone plays nice it makes every experience SO much more enjoyable and rewarding for both parties! If you work in retail you surely know what I mean! Just remember that we all are consumers also and we can all-too-quickly forget what it's like to be on the other side. So this concept applies to your vacuum cleaner and to a multitude of areas of your life!  
 
I believe that "nice" behavior is a cocktail of several different qualities expressed in an exchange between two or more people. If even one of these elements are left out the situation can get heated, stressful, be difficult to resolve the problem and/or cause an irreparable blowout! So, what should be in this ideal mix? In my book, the requirements are: Gentle tone of voice, a smile, patience, carefully listening to the other's perspective or/or needs, sincerity and honesty, relaxed body language, respect for the other's time... Be sensitive to the other person's feelings and perspective - yet aim to NOT be so sensitive personally (i.e. have a thicker skin.)
 
For example, here at Queen Vacuum, most of our customers are absolutely amazing; the most delightful and appreciative folks! Yet we must remember that when a customer comes in frantic, upset, demanding or angry that their vacuum isn't working that we shouldn't take it personally. And like every business, we have systems in place that keep the work flow orderly, efficient and allow for thorough execution of each job or transaction. It makes work easier when customers respect that our systems are in the best interest of all of us. We of course try to be flexible and super-helpful for those who some in with true "emergencies" or special situations. BUT - badgering, questioning and extreme, on-the-spot demands are discombobulating, stressful and unfair to everyone, including other customers - like, duh LOL!!   
 
If you ever have a real predicament, special need or lots of questions - feel free to call in advance to kindly explain and see if/when/how we can arrange a solution.  We're happy to help you any way we can! But it might be too hard for us to help and think critically when our benches are already full of complicated repairs AND the showroom is full of active sales appointments AND the phone is ringing off the hook! NO, we may not be able to unclog someone's Dyson RIGHT NOW while they wait no matter how much they beg/make a scene/threaten to never come back again LOL!! 
 
MORAL OF THE STORY: We all get cranky and impatient sometimes. But I genuinely believe our lives would be so much better if we were all a little nicer. Our encounters in life are often brief and with little or no background. We don't know each other's situations or hardships and one tiny straw can indeed break the camel's back. 
 
So whatever side of the sales counter we're on, let's ditch the 'ol "chip" on the shoulder and choose to be happy and kind! Instead of being aggravated, impatient, demanding and/or accusatory let's all pledge to assume the best, give the benefit of the doubt, be patient... you know, "golden rule" stuff! A little respect and a friendly smile can go a long way to getting everyone what we desire!
 
By the way...if YOU are a nice person too - STOP IN and be sure to send in all your FRIENDS if they're anything like you! 

Queen Vacuum | 732-747-5623 | Email | Website

Earth day with Miele
ENJOY OUR OTHER FUN ONLINE RESOURCES!

<< CLICK PIC to read last month's newsletter 
"See the VACUUM for the Trees"

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  * * Enjoy these archived Newsletter "snippets" that are RELATED to today's topic! * *
 
With Mind Readers in short supply - Arm yourself with the right info to get exactly what you need!"  (5/2013)
 
Crystal Ball with Vacuum Stuff
"Let's take a light-hearted look at an issue that drives consumers, retailers and service people equally nuts...We call it "Crystal Ball Syndrome," CBS for short. It all has to do with expecting others - specifically those we do business with - to be mind readers!" ...In spite of the mental fog and lack of patience caused by our hectic lives, 
we can take steps to prevent further suffering. 
 
...As a consumer...always be to take a little time in advance to collect your thoughts about what you need and for what purpose. f you're undecided it will be equally helpful to tell your salesperson exactly where you need clarification or tailored advice. Details are key!
 
...This, of course, works both ways...although service/sales people are not psychics, they should of course be skilled, listen carefully, and have a strong command of their responsibilities and products."


"A Litte R & R..." (2/2014)
 
"...We learned the hard way that...WE ARE NOT LIKE EVERYONE ELSE! We do not replicate the format of some other stores because we do not do the same things....We fill a gap left behind by all other "big-box" and online retailers. We are here for the folks who need and/or appreciate high-quality products, expert advice, hands-on testing as well as repair service. This is best achieved though a small, personal shop operated by a highly skilled (and invested) team."

* * YOU'RE INVITED!! * *
PAMPERING with a PURPOSE...
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
* Pampering  *  Beauty  *  Community *  Prizes  *  Awareness  *  Fun! *
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Over the past few months Queen Vacuum has been partnering with other local women entrepreneurs to Raise Awareness and treat ladies in our community to enjoyable nights of Pampering with a Purpose!  
 


WHEN . . . . . . . . . .  

Tues. June 21st
6:45 - 9:00 pm

FREE Private Event 
*RSVP required!*
 
Call: 
Rachel @
Queen Vacuum >  
732-747-5623 

If you call after hours, leave a message with contact info. Must be confirmed to attend!


COME ENJOY . . . . .   
Complimentary 
Pampering:
*Mary Kay Anti-aging facial  *Hand softening treatment 
*Satin lips treatment  *Custom Makeup look 
*Skincare & Makeup Tips  *Education  
*Snacks & PRIZES!
 
While dishing out some beauty, it's our chance to
RAISE AWARENESS about a special charity cause - 
The A21 Campaign
 "Abolishing Injustice in the 21st Century."

For every Party/Skincare Class/Event we hold (like this) participating MK consultants (like Rachel) will be 
personally DONATING portions of their profits to A21!
. . . . . . . . . . . . . . . . . . . . . . .

NOTE: The DONATIONS MK consultants will make are derived from the profit on product sold to those who opt to buy. However, this event is complimentary and no purchase is required.
 
> Learn more about The 
A21 Campaign at www.A21.org
> Learn more about Social Responsibility from 
Mary Kay at www.marykay.com
HEY! Did you See??!!
If you haven't been by in a while, you haven't seen our Newly-Renovated SHOWROOM!! Yup, we were pretty busy over the past few months...

We love the new look and feel and hope you do too :-)  Stop in Soon!

COUPON$1.00 OFF CALDREA Natural Cleaners
SAVE 
$1.00 on each bottle of CALDREA brand natural cleaning products in your single order - 
up to five!
Clean your home effectively without the nasty chemicals while enjoying a mood-boosting aroma made only with essential oils!  
(Max. $5 savings. Must present printed coupon to cashier.
One coupon per customer, one-time use only. Expires 06/30/16)

Our fave this spring? Try the fresh, sexy 
"Black Coriander Lime" 
by Caldrea
Available in multi-purpose spray and concentrate, dish soap, hand soap and lotion and soy candles. Give this formula a boost of germ-fighting power by adding a dash of white vinegar to your mop water or spray bottler! Also enjoy scents like Mandarin Vetiver, Sea Salt Neroli, Rosewater Driftwood and more! 
Queen Vacuum | 156 Monmouth St, Red Bank, NJ | 732-747-5623 | Email | Website